Steve Leveille | Page 4

great place wonderful people who loves what they do so thankful for the services they have provided for me and my family thank you guy thankful for the services they have provided for me and my family thank you guy More

by MOSESMARISA8 Verified Customer Verified Customer

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If I could Give 0 rating I would!! I have been a loyal If I could Give 0 rating I would!! I have been a loyal customer and have purchased 3 vehicles through them and had the WORST EXPIERENCE EVER on my If I could Give 0 rating I would!! I have been a loyal customer and have purchased 3 vehicles through them and had the WORST EXPIERENCE EVER on my last purchase! They sold me a vehicle that had issues and refused to fix them when it was covered under THEIR 3,000 mile warranty! I bought a vehicle with only 45,000 miles and while taking it on a road trip I noticed the brakes were having issues. The whole vehicle was shaking badly coming down the mountain. We pulled into a gas station to put gas in and when we started it all the hazard lights, check engine light and others started flashing in the dash. The ABS System Light kept coming on. So on our way home we went right to the dealership and SHOWED the salesman ROBBY who sold us the vehicle and he took me right over to service to make an appointment. This was just before Christmas so I had to schedule for that following Monday. The night before I had dropped the keys in the night box and filled out the paper stating the issues. I did so and put !!!BRAKES!!! in big BOLD letters stating rotors needed to be turned and pads needed to be replaced and ABS system Light was on. My Husband received a phone call from TABITHA saying our vehicle was ready that all it needed was a battery.... And he was also told the Technicians said the Brake Pads were in the "YELLOW" so they were declined by THE SALES MANAGER...(STEVE). This was absolutely unacceptable when I have children and it is a safety hazard... for one thing. Another.... We were told that ANYTHING that goes wrong with the vehicle within that 60 Day/3,000 mile warranty is covered by the dealership. So why would they refuse to do the brakes? ESPECIALLY when its a SAFETY ISSUE?!!! So My Husband expressed his displeasure with this decision and asked to speak with whoever was in charge. He was transfered to SERVICE MANAGER -MATT- s Voicemail and left a message.... No return call. "I" called and left a message with LILLIAN as well as left a message for TABITHA to return my call. 3 hours went by and no return call. So I called back and finally spoke with TABITHA myself and she transfered me to GENERAL SALES MANAGER -DUSTIN SNYDER-. I left a message on HIS Voicemail explaining our situation and asked for a call back.... Nothing. My husband then called AGAIN asking to speak with The GENERAL MANAGER and was transferred to HIS Voicemail... left a message..... Nothing. He then left a message for ROBBY to return our call.... Never got back to us. Hours went by and couldnt get anyone to return our calls. Then 5:30 came around and their service center closed... My husband and I were COMPLETELY AVOIDED!!! So My Husband called and spoke to -STEVE- THE SALES MANAGER (who denied the brakes) and he and My Husband got into a heated argument (they BOTH were yelling at this point) over this issue. Finally they both calmed down and STEVE agreed to have the Technicians drive the vehicle over the mountain to see if it does the same issue we were complaining about. So they kept my vehicle an extra day. My husband called back the following day and STEVE told My Husband "They COULDNT Replicate the issue". (That was completely a LIE because I was in the vehicle along with My Husband and 3 Children when the whole vehicle was Shaking coming down the mountain. My kids even asked us "Mom, Dad... Whats that shaking?") But "They turned the rotors and cleaned the under carriage." Smh This wasnt acceptable for myself or my husband but at this point we just wanted our vehicle back. We already felt like they were GIVING US THE RUN-AROUND and being VERY UNPROFESSIONAL. So that evening, before they closed) we went to pick it up and I was handed my service order and walked to my vehicle. After driving it home I felt like the brakes STILL felt weird. So my husband went outside and looked at the rotors and he said THEY WERENT TURNED... He is 59 years old a knows what warped rotors look and feel like. PLUS... My vehicle is white with light colored interior... I got my vehicle back dirty! I had greasy finger prints all over the door handles on both sides and a boot print on my passenger side floorboard. Not to mention a ding on my drivers side door!!! So he called the dealership back and was transferred to SALES MANAGER STEVE'S Voicemail and HE NEVER CALLED HIM BACK!!! We looked over the Service Order and on the THIRD PAGE it said "Technicians recommended replacing pads and CUSTOMER DECLINED" ..... WHAT?! SERIOUSLY?! YOUVE GOT TO BE KIDDING ME!!! So I called TABITHA'S DIRECT LINE and spoke with her and expressed all my concerns!! I asked her what this is all about. THE BRAKES HAVE BEEN THE ISSUE THE WHOLE TIME!! WE WANTED OUR BRAKES DONE SO xxx?! Her words to me is "The Service Center doesnt know who's declining the service so they assume its the Customer" .... UMMM WHAT?! THATS xx!! Maybe THEY need to communicate to The Service Center whats really happening INSTEAD OF PINNING THE BLAME ON THE CUSTOMER!!! So she agreed to print up ANOTHER invoice stating THE SALES MANAGER DECLINED THE BRAKES. UH... YA THINK?! WOW. NEVER IN MY LIFE HAVE I EVER EXPERIENCED SERVICE LIKE THIS!!! BAD SERVICE!!! I DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE!!! More

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Best Hyundai Dealership in the country the most friendly and exceptional customer service the whole staff was awesome from the GM down to the guy who washes the cars I couldn’t have asked for a better exper and exceptional customer service the whole staff was awesome from the GM down to the guy who washes the cars I couldn’t have asked for a better experience thank you Hyundai if Reno for making a customer happy and I will now be a customer for Life! More

by misaelgarcia31 Verified Customer Verified Customer

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Service after the sale is non existant! I wish i had gone to toyota. For my new far as i know they respond back to customers. to toyota. For my new far as i know they respond back to customers. More

by PDHOPKINS1 Verified Customer Verified Customer

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Mathew reed is the best car salesmen I’ve ever worked with. He never got pushy or impatient he understood that buying a car is a big Decision. He did everything he could to make the car buying experience with. He never got pushy or impatient he understood that buying a car is a big Decision. He did everything he could to make the car buying experience as pleasant as possible he really does want to find you a car that Fits your life and budget perfectly. I HIGHLY recommend calling Mathew first if you’re looking to buy a car. I visited 8 other dealership no one treated me and my wife as good as Mathew. Bryan Ogg helped us with filling out our finance papers and explained everything we were signing as we signed it he too was very pleasant to work with More

by KAMERONFRASURE Verified Customer Verified Customer

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I've been a part of Hyundai since 2016 when I bought a 2017 Sante Fe. I've always brought my car to the service department for all services and have been treated very well by everyone I have worked with. 2017 Sante Fe. I've always brought my car to the service department for all services and have been treated very well by everyone I have worked with. I also loved my car and felt very safe in it. So when I decided to buy a little bigger, I wanted to stay with Hyundai. And it's not surprising that they did a fantastic job at working the price with me that was fair on a new Palisade. They were professional and quick. Larry even delivered the car because I was worried with the COVID19 and having a disabled child with a compromised immune system. Thank you to the team for being kind and getting me a good deal. I'm so happy and with be a returning customer. More

by BENNJARED Verified Customer Verified Customer

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This dealership has a great group members. They’re really friendly and helpful. They made my car buying experience easy and fun. I would definitely do another business with them in the future. friendly and helpful. They made my car buying experience easy and fun. I would definitely do another business with them in the future. More

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Wouldn't Recomend. "I'm about to stop talking to you altogether. Your just acting immature and not wanting to take responsibility for your actions. This is just the way "I'm about to stop talking to you altogether. Your just acting immature and not wanting to take responsibility for your actions. This is just the way all dealerships work" This is what I was told by the manager at Lithia Hyundai of Reno after voicing my complaints about the service I received the day before while buying a new car. I don't believe that our community would aggrege that a young single parent is acting immature for having to advocate for herself. I had gone down to the Reno dealership the day before to buy a car. I found one on there website that I thought was reasonable and wanted to proceed. After going over the financial details with my sales person I was under the impression I was getting another car than shown online with more bells and whistles witch was the cause for the price increase. I was ready to move forward. After my $10,000.00 deposit was taken I was told that the new vehicle I had just purchased already had 4,000 miles on it and the warranty would be affected by this. I was told it was not a big deal and given a fist bump. Being my firs new car, It was a very big deal to me. That night I did some more digging only to find that I was not sold a car with more bells and whistle, I was just over charged by $7,000.00 for the same care I found on there website originally. When I went back the next day to voice my complaints I was treated as though I had done something wrong. As if the $32,000.00 purchase I had just made with them was no more than a drop in the well. The reaction I got was nothing short of "To bad, so sad. This is Nevada and there is nothing you can do about it" Although I am very happy my Hyundai and the service department has been fantastic and helpful, I would strongly recommend that any buyer looking or a Hyundai goes to another dealership. More

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The process was so easy and everyone we dealt with was extremely pleasant. We will highly recommend you dealership. You’re staff at Lithia was amazing!! extremely pleasant. We will highly recommend you dealership. You’re staff at Lithia was amazing!! More

by NATALIECOLLINS910 Verified Customer Verified Customer

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The sale was very easygoing and they were very accommodating to my needs under the circumstances. It was overall a hassle free experience, accommodating, and pleasant. accommodating to my needs under the circumstances. It was overall a hassle free experience, accommodating, and pleasant. More

by AM Verified Customer Verified Customer

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