Steve Lillie | Page 4

I’ve been coming to Joe Rizza for over 20 years, always seen salesman Steve Lillie and never have been disappointed. If you need a car ask for Steve Lillie he will get the job done. seen salesman Steve Lillie and never have been disappointed. If you need a car ask for Steve Lillie he will get the job done. More

by ORIONBUDDY Verified Customer Verified Customer

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Talk, Talk, Talk This is a follow up to a previous review in which Nora Rizza had contacted me telling me to get ahold her her because she wanted to make things right. This is a follow up to a previous review in which Nora Rizza had contacted me telling me to get ahold her her because she wanted to make things right. With all the drama I had been through with this company and the fact that I was reasonable in asking only $250 for a complete front and rear brake job I had to do after 2500 miles of ownership and the fact that I had to replace four tires as well my expenses were above $1300.00 for a car that they said was "quality used". Upon reaching Nora she referred me to Dan McMillan and when Dan and I spoke I told him I would be willing to repost my review if they made it right and because they failed to give me the $250.00 I asked for at the beginning and after now having to spend time writing reviews to get their attention I wanted to be reimbursed for the full amount of brake repairs $508.00 and I would absorb the cost of tires (Still very reasonable) Dan McMillan agreed and told me "Send me the receipts and I will put a check in the mail". I did send receipts and a month later called and said I had not received the check. This time Nora contacted me and told me they only wanted to give me $250.00 not the full cost of brake repair. I explained to Nora that Dan approved it and that I had agreed to eat the cost of the tires that were all mismatched and not right tread patterns for an AWD vehicle to function and still they persisted to tell me they would only pay $250.00. My last conversation was with Dan who told me that he would get ahold of me after April 15th because they were dealing with so much because of Covid-19- Well Dan we all are and pushing off a client who has been wronged by Rizza Ford for another two months does not sit well with this client... I will say once again for me to give this dealer a good rating they need to make it right by the customer for their failures in putting a vehicle on the lot and selling it with brakes that were below the legal limit any used 2013 vehicle sold at market prices (meaning it is in excellent condition) should have brakes that last longer that 2500 miles. This As-Is clause is not so they can sell you a turd it is to protect against the "unseen" they cannot control and they saw the brakes pads and the Used Sales Manager chose not to replace them to make a greater profit. Bad Business decision for their customers. So again the Moral of the Story is: Buyer Beware! This appears to be the classic old school ford dealer who talks, talk, talks but never put into action what is right. Be VERY CAUTIOUS , better YET - GO SOMEWHERE ELSE to buy your car. Nora/Dan - I have waited over 6 months now for Rizza to reimburse me as you said you would. Time to stop talking and make this right... Send a Check so your consumers know you stand by your word. More

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Steve Lillie is one of Rizza Fords best salesman...Thank Steve Lillie is one of Rizza Fords best salesman... Thank you for all you do for us! I have only own Ford vehicles for the past 40 years!!! Steve Lillie is one of Rizza Fords best salesman... Thank you for all you do for us! I have only own Ford vehicles for the past 40 years!!! More

by ASUPERPAT Verified Customer Verified Customer

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USED CAR BUYER- BEWARE I found Rizza Ford searching online for a particular hard to find vehicle a Lexus IS250 AWD. I contacted the dealership spoke to the salesman about th I found Rizza Ford searching online for a particular hard to find vehicle a Lexus IS250 AWD. I contacted the dealership spoke to the salesman about the car to be honest I thought the price was high although this is a hard to find car and possibly they had to invest to replace tires, brakes, oil change, etc.. The salesman assured me that "Rizza Ford only puts QUALITY CARS on the lot for sale". He said, "We have a reputation to protect and we DO NOT sell anything that does not meet quality standards". So I drove down from Michigan trusting the reviews even on "Cars dot Com" that this was a reputable sales department and dealership. Upon arriving and looking over the car it look good and the salesmen said previously, "We only sell quality" so I sat down to sign paperwork and was presented with a "Sold As-Is - Nothing Due" Paper to sign-this should have been the RED FLAG - But I trusted them “REMEMBER - Quality only”. Upon driving back to Michigan at highway speeds I heard a noise from the drive train found out later it was because all four tires were a different brand from each other. I started to think to myself I know I paid higher than Blue Book for this vehicle at time of sale and would have thought they would have looked at tires... Well my fault for not looking at the tires particularly at time of sale. Two months and 3,000 miles later I hear a noise from the rear brakes I thought, Surely it could not need brakes must be a stone or stick in the wheel. Well upon inspection from a friend I found out it not only had metal to metal rear brake pads it also needed front brake pads and rotors... WAIT, yes you are reading this right 3000 miles later it needs front and rear brake pads and rotors because the pads wore into the rotors. So I called the dealership and the salesman was off so I asked to speak to Management and he said, "The salesman needs to handle this and he is off today". Seriously? You're his manager, your in-charge! He replied, "Well I am off tomorrow, but I will leave a message for your salesman and the other manager". Great Customer Service there! I called two days later because no one called me and spoke too the salesman who said, "I am sorry you should have inspected the car before you purchased it". WHAT? Wait you told me, "Joe Rizza only sells Quality cars on its Used Car Lot". I get that I should have inspected the tires, but inspect the brake pads, remove the Wheels on the lot to look at the brake pads? Is this guy NUTS? I explained I spent $501.00 for repairs to front and rear brakes and that I wanted to be reimbursed for only half the repair ($250.00 - Reasonable I thought) the reply back was.. "We are willing to give you $150.00 only". Needless to say, I did not take it I told them It was a principle thing and I did not need the money, could not take it in good conscience since I knew I was going to tell the World not to buy a used car from Joe Rizza Ford. So the Moral of the Story to YOU is: BUYER BEWARE If you are to purchase a used car from Joe Rizza Ford - PLEASE take it to another shop you trust and have them inspect it top to bottom, front to back, Inside and Out! - DO NOT Ever TRUST what Joe RIZZA Sales department says to you! I personally would never ever purchase a car here even if it was the only car like it on the planet! For $250.00 they could have made a customer happier, but they chose MONEY over Customer Service. #EpicFail They say, "Customer Service is their priority" - Do Not believe that LIE More

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They make you feel like they known you for years very informative and very knowledgeable and very patient a real pleasure to work with Would recommend this dealership To my friends informative and very knowledgeable and very patient a real pleasure to work with Would recommend this dealership To my friends More

by BLAKEWILLIAM Verified Customer Verified Customer

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Excellent I met with Steve and Bill. I made my position clear and they cooperated. I feel confident that they worked with me to the best of their ability and I’ I met with Steve and Bill. I made my position clear and they cooperated. I feel confident that they worked with me to the best of their ability and I’m glad I was able to stay with Rizza Ford. Also, the young lady who worked with me to review the vehicle’s features and program them was excellent. I believe her name was Allison. More

by PATO0 Verified Customer Verified Customer

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Great experience I was treated very well by all. Learned a lot throughout the process. Nice selection of cars made it easier to decide what I wanted in a vehicle. I was treated very well by all. Learned a lot throughout the process. Nice selection of cars made it easier to decide what I wanted in a vehicle. More

by MIKEB46 Verified Customer Verified Customer

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My Experience Contacted Steve at internet sales. He arranged for me to come in. Never even saw him. He gave me over to Gino. Gino said Steve was busy. Obviously the Contacted Steve at internet sales. He arranged for me to come in. Never even saw him. He gave me over to Gino. Gino said Steve was busy. Obviously the internet sales only assists in getting you into the showroom. Gino is obviously new at the job, but did a great job working with Bruno, who i also enjoyed working with. I've been going to Joe Rizza Ford in Orland Park for many years and will continue too in the future. More

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Good buying experience. Very good buying experience. Sales and financing very helpful to get a deal done. Would buy again at this dealership. Very satisfied customer. Grea Very good buying experience. Sales and financing very helpful to get a deal done. Would buy again at this dealership. Very satisfied customer. Great atmosphere. More

by Mrx2733 Verified Customer Verified Customer

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Always excellent! I have always received great service very professional and super Friendly people from Joe Rizza in Orland. The service department informed you of any I have always received great service very professional and super Friendly people from Joe Rizza in Orland. The service department informed you of any problems to my car that need fixing. The salesman are very professional and makes every attempt to give you a great price if you are purchasing or thinking about buying a car. More

by SMILESLKING Verified Customer Verified Customer

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