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Steve MacDonald
Steve MacDonald at Master Buick GMC

Steve MacDonald | Page 2

Service Manager

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

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4.7
82 Reviews
4.7

82 Reviews

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82 Reviews of Steve MacDonald

September 12, 2026

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Employee Rating

Price of diagnosis has gone up extremely and I didn't receive any gm rewards points for my service as I was supposed to. More

by TRASQUAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 13, 2026

Master Buick GMC responded

Thank you for your feedback. I understand your concerns regarding the increase in diagnosis pricing and the absence of GM Rewards points for your service. Your experience is important to me, and I encourage you to reach out directly to Master Buick GMC so we can discuss these issues and ensure your satisfaction. I appreciate your input as it helps us maintain our standards and improve our services. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

September 07, 2026

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Employee Rating

Suggest installing a service notice screen to let customers where your car is in the service position. The team was very friendly and patient. More

by pgreenlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams, William Fanning, Brooke Jennings

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Sep 08, 2026

Master Buick GMC responded

Thank you for your feedback! I’m glad to hear that we were friendly and patient during your visit. I appreciate your suggestion about installing a service notice screen, as it could enhance the experience for our customers. If you have any more ideas or concerns, feel free to reach out to us. We look forward to assisting you again! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

September 05, 2026

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Employee Rating

Gavin was great,over all great expiernce. Plan on comimg back.Sales staff is great also. More

by bawheatley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams, William Fanning, Brooke Jennings, Katie Stewart Schafer

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Sep 05, 2026

Master Buick GMC responded

Thank you for your kind words! I'm thrilled to hear that you had a great experience at Master Buick GMC and that Gavin and our sales team were able to assist you well. We look forward to welcoming you back on your next visit! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

September 04, 2026

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Employee Rating

Master Buick gmc always provides fast friendly service no long wait times comfortable waiting room More

by jaedan2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 04, 2026

Master Buick GMC responded

Thank you for your wonderful review, Jaedan! I’m thrilled to hear that you enjoyed our fast, friendly service and comfortable waiting room at Master Buick GMC. Your support is appreciated, and we look forward to welcoming you back next time! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

September 03, 2026

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Employee Rating

Good people! Great Service! Would not go anywhere else. Best dealership in the CSRA! Give them a try! More

by bbqbarn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams, William Fanning, Brooke Jennings

Print
Sep 03, 2026

Master Buick GMC responded

Thank you for your kind words! I'm thrilled to hear that you had a great experience with our team at Master Buick GMC Augusta. We are dedicated to providing the best service possible, and I appreciate your recommendation. We look forward to seeing you again soon! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

September 01, 2026

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Employee Rating

Absolutely horrible. I was charged $2400. For a 4.1 hour job. The hourly rate was $150.00 an hour. I was charged $220.00 The job was changing glow plugs in a 2021 GMC 15 More

by NHARSWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Charles Williams, William Fanning, Brooke Jennings

Print
Sep 01, 2026

Master Buick GMC responded

Thank you for sharing your experience. I understand your concerns regarding the total cost for the glow plug replacement on your 2021 GMC Sierra 1500 and the pricing details associated with the repair. At Master Buick GMC, our goal is to provide clear expectations when arranging repairs and explain the estimated labor and associated charges so customers have a complete understanding of the service being performed. Please feel free to reach out to me directly so I can review the repair and billing details with you. We are committed to providing straightforward information and a clear understanding of service costs. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 30, 2026

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Employee Rating

They took good care of me, and I really appreciate the great service! Made sure I didn't miss my vacation trip More

by gthurm6319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 31, 2026

Master Buick GMC responded

Thank you for your kind words! I’m glad to hear you had a great experience at Master Buick GMC and that we took care of your needs to ensure you didn't miss your vacation trip. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 29, 2026

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Employee Rating

Everyone is so helpful from the person who answered the phone when I called to the mechanic that was in charge ,to the woman that helped me get my reward points and pay my bill.I definitely will be going b More

by marlettejoyce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams, William Fanning, Brooke Jennings

Print
Aug 30, 2026

Master Buick GMC responded

Thank you for your wonderful review! I greatly appreciate your kind words about our team at Master Buick GMC Augusta. It’s fantastic to hear that you received such excellent service from everyone you interacted with. We look forward to welcoming you back for your next visit! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 22, 2026

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Employee Rating

They Didn’t give up and were able to resolve a difficult problem with the camera system More

by EDWARDSIEGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brooke Jennings

Print
Aug 22, 2026

Master Buick GMC responded

Thank you for your review, Edward! I’m happy to hear our team was able to resolve the issue with your camera system. We appreciate your recognition of our efforts and look forward to assisting you again at Master Buick GMC in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 19, 2026

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Employee Rating

My experience last Friday was great. Check-in/ drop-off was quick and easy. I was offered and accepted a shuttle home. Once repairs were complete the pick-up was fast and easy. Everyt More

by DANKYSER959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams

Print
Aug 19, 2026

Master Buick GMC responded

Thank you for your wonderful review, Dan! I'm thrilled to hear that your experience at Master Buick GMC Augusta was so positive. It's great to know that our quick check-in and shuttle service met your needs, and I'm glad everything was fixed without any issues. I appreciate your feedback, and we look forward to assisting you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

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