Steve MacDonald | Page 3

I had a great experience at the dealership. Everyone was kind, patient and professional. The cashiers, dealers, and mechanics. I felt very at home and comfortable. kind, patient and professional. The cashiers, dealers, and mechanics. I felt very at home and comfortable. More

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I had to bring my truck in for service after owning it two weeks. Steve MacDonald took very good care of me. Thank you very much. two weeks. Steve MacDonald took very good care of me. Thank you very much. More

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Excellent customer service! Professional, competent, friendly, knowledgeable, and trustworthy. Not only will I continue to use Master Buick, but will recommend to others! I’m also inspired to purchas friendly, knowledgeable, and trustworthy. Not only will I continue to use Master Buick, but will recommend to others! I’m also inspired to purchase any future vehicles from Master Buick based on my service experience. As a business owner myself, I appreciated the overall feeling presented by the staff. They obviously knew what they were doing, were proud of their abilities, and it showed. I was pleasantly surprised when I drove into the service bay to see my name on the digital display! Wow! More

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Your service reminds me of vacuum cleaner.. it took from 4/29/20 until 7/16/20 to have the warranty repair completed. Given that I had only had thevehicle for approximately two weeks when I couldn’t get it 4/29/20 until 7/16/20 to have the warranty repair completed. Given that I had only had thevehicle for approximately two weeks when I couldn’t get it started, and I was only told to “call roadside assistance” is infuriating. After getting the vehicle to your so called service department, not once in two and a half months did anyone call me to update me on the status of the parts. When I called to inquire, the calls were not returned as requested. It would be interesting to know when the parts actually arrived at your facility and then why I was not notified so that a repair could be arranged. It's quite obvious to me that people are not doing what they are paid to do. More

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STEVE DIAGNOSED THE PROBLEM AND RESOLVED CHECK ENGINE LIGHT CAME ON AND STEVE TOOK THE VEHICLE TO DIAGNOSE THE PROBLEM, CALLED WITH PROBLEM AND ESTIMATED PRICE. HE MADE IT EASIER TO RELAX AN CHECK ENGINE LIGHT CAME ON AND STEVE TOOK THE VEHICLE TO DIAGNOSE THE PROBLEM, CALLED WITH PROBLEM AND ESTIMATED PRICE. HE MADE IT EASIER TO RELAX AND NOT WORRY. More

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Excellent service provided by GMC Master Buick Always enjoy bringing my God Mother's vehicles (she 81 years old) to Master Buick-GMC, because I have full confidence that excellent service and repai Always enjoy bringing my God Mother's vehicles (she 81 years old) to Master Buick-GMC, because I have full confidence that excellent service and repairs will be done in a professional manner and the best price possible. More

by CJ33 Verified Customer Verified Customer

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Completely satisfied They completed the work quickly and expertly. I am so happy how good it looks. I will always come to Master Buick GMC for all of my service They completed the work quickly and expertly. I am so happy how good it looks. I will always come to Master Buick GMC for all of my service More

by RONOERTLE Verified Customer Verified Customer

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Having to get a key made and programmed The people there at Master Buick or very helpful and try to help me get everything done as fast as possible with the least amount of money that they c The people there at Master Buick or very helpful and try to help me get everything done as fast as possible with the least amount of money that they could they were very knowledgeable and what they do and very courteous when you talk to him More

by James55 Verified Customer Verified Customer

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Water leak My service representative was cordial and helped me reschedule my initial visit because I was not told I would need to leave my vehicle for a few days My service representative was cordial and helped me reschedule my initial visit because I was not told I would need to leave my vehicle for a few days for service. He then rescheduled me for service which included a loaner vehicle. The reschedule date was a week away. More

by DEIRDREWR1 Verified Customer Verified Customer

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Good service Fast service friendly people helpful I would go back to get all my services done there they hot my truck in right away and had it out in a short tim Fast service friendly people helpful I would go back to get all my services done there they hot my truck in right away and had it out in a short tim More

by DORMANSCOTT1969 Verified Customer Verified Customer

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