Steve MacDonald
Steve MacDonald at Master Buick GMC

Steve MacDonald | Page 3

Service Manager

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

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44 Reviews
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44 Reviews

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44 Reviews of Steve MacDonald

July 08, 2019

Dealership Rating
Employee Rating

Excellent service provided by GMC Master Buick Always enjoy bringing my God Mother's vehicles (she 81 years old) to Master Buick-GMC, because I have full confidence that excellent service and repai More

by CJ33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams, William Fanning , Porsha Cox

Jul 09, 2019

Master Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com | 706-855-9400

May 31, 2019

Dealership Rating
Employee Rating

Completely satisfied They completed the work quickly and expertly. I am so happy how good it looks. I will always come to Master Buick GMC for all of my service More

by RONOERTLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 03, 2019

Master Buick GMC responded

Thank you so much for your excellent review. As a team, we are committed to quality service and I’m happy that my team was able to show you that. Thank you for your commitment and we hope to see you soon. Best regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

April 22, 2019

Dealership Rating
Employee Rating

Having to get a key made and programmed The people there at Master Buick or very helpful and try to help me get everything done as fast as possible with the least amount of money that they c More

by James55
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Gillespie

Apr 23, 2019

Master Buick GMC responded

We appreciate your kind words, James55. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Best regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

April 19, 2019

Dealership Rating
Employee Rating

Water leak My service representative was cordial and helped me reschedule my initial visit because I was not told I would need to leave my vehicle for a few days More

by DEIRDREWR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 22, 2019

Master Buick GMC responded

We appreciate you taking the time to share this feedback. Thanks for your business! If there's anything else we can do to help you, just let us know. Best regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

April 16, 2019

Dealership Rating
Employee Rating

Good service Fast service friendly people helpful I would go back to get all my services done there they hot my truck in right away and had it out in a short tim More

by DORMANSCOTT1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Roscoe Peace

Apr 17, 2019

Master Buick GMC responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Best, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

April 04, 2019

Dealership Rating
Employee Rating

Best Customer Service I gave Master Buick GMC a 5 star rating because of the wonderful customer service. They treated us like family, and granted us access to all of our ne More

by BUGG18274
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eddie Overby, Sue Oertle

Apr 04, 2019

Master Buick GMC responded

We love hearing about customers that have a terrific experience at Master Buick GMC. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Best, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

April 01, 2019

Dealership Rating

Warranty oil change and tire rotation This is the most professional service department I have ever had the privilege to work with. Not only are the service writers good at what they do, th More

by jb1968ga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams, William Fanning, Brooke Jennings , Porsha Cox, Brad Gillespie, Alyson Johns, David Truitt

Apr 02, 2019

Master Buick GMC responded

At Master Buick GMC, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Be well, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

April 01, 2019

Dealership Rating
Employee Rating

Tahoe sensor repair Very fast work and professional. Only issue was front sensor was not working. Other issues were repaired. Later found out vehicle did not have front More

by TCHBWOOD1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Al Kemp

Apr 02, 2019

Master Buick GMC responded

I appreciate your feedback as it helps us grow as a dealership. I’ll be sharing your comments with our team and I encourage you to contact me if you would like to further discuss your visit. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 16, 2019

Dealership Rating
Employee Rating

Waisted time Took my truck to service department 3 times in a week for check engine lite being on and in the end drove away with it still on. They never got it fix More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 16, 2019

Master Buick GMC responded

Joe, I completely understand your frustration. I’d like to talk with you about it and get our Service Director in on the discussion about your vehicle and see if we can troubleshoot with GM to fix your concerns. Please call me as soon as you are available. Kathy Hensley, Owner Master Buick GMC (706)922-5213

March 06, 2019

Dealership Rating
Employee Rating

First service for 2019 SUV & Truck We brought our two new 2019 vehicles in for the first service and Steve was very accommodating and responsive to our needs considering the challenge o More

by Saucey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams, William Fanning , Gene Baxley, Alyson Johns

Mar 07, 2019

Master Buick GMC responded

Thank you for sharing your feedback with us. Steve and our service team will be thrilled to know you were fully satisfied with your service experience. We appreciate your business and we look forward to assisting you with any future vehicle needs. Thank you. Best, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

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