Steve MacDonald | Page 4

Best Customer Service I gave Master Buick GMC a 5 star rating because of the wonderful customer service. They treated us like family, and granted us access to all of our ne I gave Master Buick GMC a 5 star rating because of the wonderful customer service. They treated us like family, and granted us access to all of our needs and wants with the purchase of our new Buick Enclave. There is no doubt should we wish to buy again, we would return to this dealership. More

by BUGG18274 Verified Customer Verified Customer

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Warranty oil change and tire rotation This is the most professional service department I have ever had the privilege to work with. Not only are the service writers good at what they do, th This is the most professional service department I have ever had the privilege to work with. Not only are the service writers good at what they do, they are personable, kind and considerate. They go the extra mile to make sure the customer is happy. We have a 2017 GMC and a 2019 Buick and would not take them anywhere else. More

by jb1968ga Verified Customer Verified Customer

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Tahoe sensor repair Very fast work and professional. Only issue was front sensor was not working. Other issues were repaired. Later found out vehicle did not have front Very fast work and professional. Only issue was front sensor was not working. Other issues were repaired. Later found out vehicle did not have front sensor. Would have been nice to have known instead of having to return and be told. More

by TCHBWOOD1 Verified Customer Verified Customer

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Waisted time Took my truck to service department 3 times in a week for check engine lite being on and in the end drove away with it still on. They never got it fix Took my truck to service department 3 times in a week for check engine lite being on and in the end drove away with it still on. They never got it fixed correctly. Waisted my time. More

by Joe Verified Customer Verified Customer

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First service for 2019 SUV & Truck We brought our two new 2019 vehicles in for the first service and Steve was very accommodating and responsive to our needs considering the challenge o We brought our two new 2019 vehicles in for the first service and Steve was very accommodating and responsive to our needs considering the challenge of servicing two vehicles. More

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Awful Worst customer service! They had my husbands truck for several days and failed to tell him they wouldn’t be able to get to it to work on it. Meanwhile Worst customer service! They had my husbands truck for several days and failed to tell him they wouldn’t be able to get to it to work on it. Meanwhile he had to get a rental when that could have been avoided. We then had to take the truck back down to have it fixed and was kept for almost 2 months and at the end of all of this still had to pay for a rental bc they didn’t have the decency to call anyone. We bought my car from them 2 years ago and after this most recent experience we will never be back. More

by Brittinip34 Verified Customer Verified Customer

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Oil change I have been here several times and I worked with Steve he is very professional.he keeps u updated on all your service needs.i like gmc cause of the se I have been here several times and I worked with Steve he is very professional.he keeps u updated on all your service needs.i like gmc cause of the service I receive from them.i will be takeing my car back to Steve for all my service needs.thank you steve More

by Zada1962 Verified Customer Verified Customer

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Excellent service From buying a new vehicle to bringing it in for service, I enjoyed the experience and would recommend Master GMC to anyone. They welcomed me for my fi From buying a new vehicle to bringing it in for service, I enjoyed the experience and would recommend Master GMC to anyone. They welcomed me for my first Yukon purchased in 2007 and welcomed me even more in 2018 with the purchase of another new Yukon and a used pickup. More

by DEIRDREWR1 Verified Customer Verified Customer

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Wait was HORRIBLE I had an appointment for 11am they told me to be there 10 min prior to my appointment time. I was. It took 15 min just to check me in! Once that was f I had an appointment for 11am they told me to be there 10 min prior to my appointment time. I was. It took 15 min just to check me in! Once that was finally done i asked what the wait time was going to be and they said 2 - 2 1/2 HOURS all i was getting was an oil change and tire rotation! Why make an appointment if your going to have to wait that long! I found someone to come get me so when they called to tell me my car was ready it took another 10 min to check me out! Like yall get your crap togther! More

by Ash Verified Customer Verified Customer

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Water in tail lights of new car. Rust will soon start. The service department reported the AREA boss wouldn’t remove the broken tail lights and replace them. I totally disagree with your company taking thi The service department reported the AREA boss wouldn’t remove the broken tail lights and replace them. I totally disagree with your company taking this stand. The car had 40 miles on it the day I purchase and 55 miles when I get home. The next couple of days went by before my daughter notice the water in both tail lights. When the weather got better I drove to the dealer and spoke to the salesman and sales manager. They referred me to your service department to get an appointment. Now, here I am with a new car that’s has leaking tail lights and GM will not stand by their customer when needed. More

by PDSTINSONSC Verified Customer Verified Customer

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