Steve MacDonald | Page 4

Awful Worst customer service! They had my husbands truck for several days and failed to tell him they wouldn’t be able to get to it to work on it. Meanwhile Worst customer service! They had my husbands truck for several days and failed to tell him they wouldn’t be able to get to it to work on it. Meanwhile he had to get a rental when that could have been avoided. We then had to take the truck back down to have it fixed and was kept for almost 2 months and at the end of all of this still had to pay for a rental bc they didn’t have the decency to call anyone. We bought my car from them 2 years ago and after this most recent experience we will never be back. More

by Brittinip34 Verified Customer Verified Customer

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Oil change I have been here several times and I worked with Steve he is very professional.he keeps u updated on all your service needs.i like gmc cause of the se I have been here several times and I worked with Steve he is very professional.he keeps u updated on all your service needs.i like gmc cause of the service I receive from them.i will be takeing my car back to Steve for all my service needs.thank you steve More

by Zada1962 Verified Customer Verified Customer

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Excellent service From buying a new vehicle to bringing it in for service, I enjoyed the experience and would recommend Master GMC to anyone. They welcomed me for my fi From buying a new vehicle to bringing it in for service, I enjoyed the experience and would recommend Master GMC to anyone. They welcomed me for my first Yukon purchased in 2007 and welcomed me even more in 2018 with the purchase of another new Yukon and a used pickup. More

by DEIRDREWR1 Verified Customer Verified Customer

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Wait was HORRIBLE I had an appointment for 11am they told me to be there 10 min prior to my appointment time. I was. It took 15 min just to check me in! Once that was f I had an appointment for 11am they told me to be there 10 min prior to my appointment time. I was. It took 15 min just to check me in! Once that was finally done i asked what the wait time was going to be and they said 2 - 2 1/2 HOURS all i was getting was an oil change and tire rotation! Why make an appointment if your going to have to wait that long! I found someone to come get me so when they called to tell me my car was ready it took another 10 min to check me out! Like yall get your crap togther! More

by Ash Verified Customer Verified Customer

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Water in tail lights of new car. Rust will soon start. The service department reported the AREA boss wouldn’t remove the broken tail lights and replace them. I totally disagree with your company taking thi The service department reported the AREA boss wouldn’t remove the broken tail lights and replace them. I totally disagree with your company taking this stand. The car had 40 miles on it the day I purchase and 55 miles when I get home. The next couple of days went by before my daughter notice the water in both tail lights. When the weather got better I drove to the dealer and spoke to the salesman and sales manager. They referred me to your service department to get an appointment. Now, here I am with a new car that’s has leaking tail lights and GM will not stand by their customer when needed. More

by PDSTINSONSC Verified Customer Verified Customer

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2nd oil change on 2018 Enclave bought from Gene Baxley.. Outstanding service department for oil change. I have known and dealt with Gene, Earl and Keith for manny years and have purchased 4 or 5 new vehicle Outstanding service department for oil change. I have known and dealt with Gene, Earl and Keith for manny years and have purchased 4 or 5 new vehicles from them through the years. More

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Amazing inventory. Accommodating staff. Due to my hectic schedule, I had to cancel several appointments. Master Buick GMC was able to take care of me minutes before closing on several occasi Due to my hectic schedule, I had to cancel several appointments. Master Buick GMC was able to take care of me minutes before closing on several occasions. They truly do care about their customers. More

by Jwelch88 Verified Customer Verified Customer

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Terrible service department Took vehicle in for air conditioner and backup camera warranty work. Held the vehicle 7 days after saying it would be a 2-3 day turnaround. Got the ca Took vehicle in for air conditioner and backup camera warranty work. Held the vehicle 7 days after saying it would be a 2-3 day turnaround. Got the car back and the air worked great, however a few days later we notice issue with the backup camera every so often. I was planning to take it back then receive a call from a lady asking if I still need my part? When I asked what part she stated something to do with the backup camera. Haven’t been back I will take the car somewhere else to get the rest of this warranty work done. It will cost me $100 to take it elsewhere but it’s totally worth it. Careful when using these folks! More

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Quality on time service. We use this dealership for both of our vehicles. We haven’t used another center since 2012 when we bought our Acadia from there. We have always gotten We use this dealership for both of our vehicles. We haven’t used another center since 2012 when we bought our Acadia from there. We have always gotten great service and the prices are reasonable, sometimes better than places we’ve used in the past. Thanks again and we’ll see y’all soon!! More

by Jam Verified Customer Verified Customer

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Great service a very clean operation starting with sales, through the operator and service personnel. Each keeps you informed of the findings and repair or sales pr a very clean operation starting with sales, through the operator and service personnel. Each keeps you informed of the findings and repair or sales process. Great team and facilities. More

by TAGRELIUS Verified Customer Verified Customer

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