Steve McHenry | Page 45

Outstanding customer service, always. We recently moved about 45 minutes away, but will continue to use this Ford location because we are treated so well there. Everyone is always courteous and friendly. W about 45 minutes away, but will continue to use this Ford location because we are treated so well there. Everyone is always courteous and friendly. We trust our service manager, Ryan Holcomb. He’s honest with us, and helps in any way he can to fix any issue, even if it’s a small one. More

by Dsalz Verified Customer Verified Customer

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This shop was amazing! from the customer service to the technicians top of the line service. Saved my escape from going to junk yard! Fantastic technicians top of the line service. Saved my escape from going to junk yard! Fantastic More

by Christine Hess Verified Customer Verified Customer

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Fixed my van faster than expected and under price anticipated. anticipated. More

by alexg8 Verified Customer Verified Customer

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Excellent service as usual. My regular service tech was on vacation but Steve McHenry was eager to help. Good customer service all around. on vacation but Steve McHenry was eager to help. Good customer service all around. More

by wfarmstrong2002 Verified Customer Verified Customer

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I made a 1:00 pm appt for “The Works” (synthetic oil blend and tire rotation). At 2:15 (that is 2 hours and 15 minutes later!!!, someone came into the lobby to tell me that they did not rotate my tires blend and tire rotation). At 2:15 (that is 2 hours and 15 minutes later!!!, someone came into the lobby to tell me that they did not rotate my tires. I only had my oil changed and various things inspected (fluid levels, tire treads, brakes, rotors...) and it took 2 1/5 hours? Not only this, but there was no communication during this span of time and I could see from the existing (dirt) on the lug nuts that the tires were never touched. Never again. More

by happygilmore_1964 Verified Customer Verified Customer

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After reaching out to two other Ford dealership with no help I reached out to Walker Ford. Steve promptly called me back and offered suggestions and recommended bringing my car in if the issue continued. I help I reached out to Walker Ford. Steve promptly called me back and offered suggestions and recommended bringing my car in if the issue continued. I was extremely pleased with Steve and the service I received. Although Walker Ford is not the closet dealership I will happily make the drive. Many thanks More

by MELISSAEAKER Verified Customer Verified Customer

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Excellent service and fast too will be glad to continue business with Steve and walker ford business with Steve and walker ford More

by Andrew.kapinos Verified Customer Verified Customer

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All went well. Walker Ford called when the airbag replacement came in, installed it, and I drove off safely! replacement came in, installed it, and I drove off safely! More

by POBRIEN10 Verified Customer Verified Customer

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I was disappointed in my service. I had to bring it back twice for the same problem. The 1st time I was told it was ready & when I came to pick it up they didn’t even have the part yet so I spent many hours twice for the same problem. The 1st time I was told it was ready & when I came to pick it up they didn’t even have the part yet so I spent many hours there waiting. I had to bring it back the next day after the first visit because I found a piece of plastic and screws on the floor and the radio was no longer working. Both times I got the car back it smelled like a greasy garage. If they had made a note of what I told them the problem was I believe it would’ve been repaired the first time without me having to pay so much extra for labor to have it done again. I thought that Ford Certified Mechanics would have been more thorough. I have boasted about Walker Ford since I bought my fusion in 2012 but I believe I will be taking any other problems to a local mechanic instead of bringing it back to the service department there. I have to bring it back in for another recall next month and I’m leery of bringing it in. More

by tmv239 Verified Customer Verified Customer

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Always got good deals on purchasing my vehicles and I have them service nowhere else because I know it’s done right. have them service nowhere else because I know it’s done right. More

by JACKWBENNETT Verified Customer Verified Customer

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