Steve Santin | Page 12

Always pleased with service from Piazza! I’m always kept informed on what work is being performed. Never any surprises. Everything is finished in an orderly fashion and staff are all very pleasant and helpf informed on what work is being performed. Never any surprises. Everything is finished in an orderly fashion and staff are all very pleasant and helpful! More

by Tracy Verified Customer Verified Customer

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Everyone at Piazza Mazda of Reading is terrific from the girls at the counter to the advisor to the service manager Steve Santin they always take care of me every single time girls at the counter to the advisor to the service manager Steve Santin they always take care of me every single time More

by SSANTIN1969 Verified Customer Verified Customer

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Would’ve preferred to have dealer installed options on the car prior to pickup. It was an inconvenience to bring my car back and I’m not of age to use a loaner car. the car prior to pickup. It was an inconvenience to bring my car back and I’m not of age to use a loaner car. More

by JLEMELIN Verified Customer Verified Customer

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Fast and courteous. All around a good experince as this was my first visit to Piazza, being new to the area. They sent me a video clip of a visual inspection of the engine and suspension along with other o was my first visit to Piazza, being new to the area. They sent me a video clip of a visual inspection of the engine and suspension along with other observations. The picture is worth a thousand words". First time u experienced this and really appreciated it. More

by Coffarelli' Verified Customer Verified Customer

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Excellent!l would highly recommended this dealership, both for sales and service. My best experience thus far. Rob and Chris were respectful, worked with me, and recommended a great vehicle. both for sales and service. My best experience thus far. Rob and Chris were respectful, worked with me, and recommended a great vehicle. More

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Outstanding sales dept but service dept is will take advantage of you recommending items you don't need and charges prices well above non-dealer auto service companies. Also, they charge very steep pric advantage of you recommending items you don't need and charges prices well above non-dealer auto service companies. Also, they charge very steep prices to diagnose a problem in addition to the labor charges even when you tell them what part needs to be replaced. Good place to buy but avoid the service dept. More

by Smctppro Verified Customer Verified Customer

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Excellent service. Very quick with repairs. Innovative videos regarding your vehicle. Highly recommend for Mazda services. Friendly staff. Excellent communication. Wouldn’t take my Mazda anywhere else. videos regarding your vehicle. Highly recommend for Mazda services. Friendly staff. Excellent communication. Wouldn’t take my Mazda anywhere else. More

by COLE.WIXON Verified Customer Verified Customer

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Service Good, People Nice, But. I have bought 5 cars here and always had them serviced at this location. Noticed a change when Piazza took over the dealership. Failing inspections f I have bought 5 cars here and always had them serviced at this location. Noticed a change when Piazza took over the dealership. Failing inspections for what I felt were non-violations. I feel that this may be due to policy from the upper management, because all the employees I dealt with were nice and (except for 1 minor issue) did good work. Sorry to say, I won't be going back. More

by Mazda Sixer Verified Customer Verified Customer

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I couldnt give it zero stars because it doesnt allow me to. I had a terrible experience with the service department of Mazda. I took my car in for a inspection on a Tuesday. Later in the day recieve a te to. I had a terrible experience with the service department of Mazda. I took my car in for a inspection on a Tuesday. Later in the day recieve a text with 650$ worth of things that need done for a 2015 CX5. Make sure to give a quick look over your car before you take it. To name a few. One was to replace air filter for 55$ when it was changed a few months ago. Another was 25$ for a tail light when it's a 2$ part. And 280$ for a belt tensioner that cost 50$ and my belt doesnt even make a sound. So I said no to all but had to have them replace a tire and light to pass inspection. The tire which is only a couple months old had a plug in it which they said it was to close to sidewall so they ordered a new one. Told me car would be done Wednesday. Wednesday comes and get a text saying couldnt get tire would be done Thursday. So we wait, they never offer a loaner or anything. Thursday comes and I hear nothing all day so I call at 5pm and ask if I can pick up my car. They told me it didnt make it on truck so it will be done Friday. Still no mention of helping out with loaner or anything and it's my wife's car with our sons car seat in it. Friday comes and they tell me pick up by 6pm. Ok I was gonna work OT til 5 and pick it up. Couple hours later recieve a text saying needs to be picked up by 5pm. So now I gotta lose money to go pick it up. Get there and they dont offer nothing for my troubles and or me losing money for having to pick it up. Very poor customer service. Plus I got tire back they replaced and sent pictures to other mechanics and they told me that it would've passed inspection. More

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Glad to have my car back in good working condition. Was certainly not happy when I got back from vacation and found my completely dead in my daughter’s garage. certainly not happy when I got back from vacation and found my completely dead in my daughter’s garage. More

by Donbernsteel Verified Customer Verified Customer

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