Steve Stephens | Page 16
General Manager
Klaben Chrysler Jeep Dodge Ram
1106 West Main Street
Kent, OH 44240
It's 1983 and I'm still in High School. I started working with my Father who was a Used Car Manager for Cobbledick Buick in Shaker Hts as a lot porter. After graduation, I took on a full-time role with the dealership allowing me to work in Service/Parts/Body shop/New & Used Cars. Ultimately began my career in Sales. In 1993 I started at Klaben Ford. I was able to build a strong customer base and moved up to a management role in the leasing department. In 2005 I moved across the street to Klaben Chrysler Jeep Dodge. I found the change exciting that has now led me to be a store manager. I’ve been with Klaben Auto Stores for over 25 years. A family-owned store completely committed to 100% customer satisfaction involved with our local communities, I’ll be here for another 25 years, God willing. I’m blessed to have my wife, our 4 Children, and 4 Grandkids..so far! and a super staff I work with every day. 330-673-3139 ext. 505
Read moreDealership Experience
32 yrs, 6 mos
Industry Experience
42 yrs, 7 mos
397 Reviews
Write a Review397 Reviews of Steve Stephens
July 21, 2021
Friendly, efficient, honest. Every time we visit the process is straightforward and enjoyable. We will be life long customers. Gilbert, Brian, and Steve always get us what we want for the best deal arou process is straightforward and enjoyable. We will be life long customers. Gilbert, Brian, and Steve always get us what we want for the best deal around! Competitors can’t come near these prices! More
Other Employees Tagged: Brian Franklin, Gilbert Perrin
July 11, 2021
Went above and beyond to make sure that I was satisfied! Amazing customer service from Chris and Steve! Very much appreciated! Love the Grand Cherokee! Amazing customer service from Chris and Steve! Very much appreciated! Love the Grand Cherokee! More
Other Employees Tagged: Richard Klaben, Christopher Hamilton , John Coco III, Kim Rafferty, Casey Shaw, Justin Stinnett
July 09, 2021
We had a pleasant car shopping experience at Klaben.. Our sales person Justin Bolen is very knowledgeable about the vehicle details and explains the features clearly. Justin is thoughtful, patient, and Our sales person Justin Bolen is very knowledgeable about the vehicle details and explains the features clearly. Justin is thoughtful, patient, and considerate of the customer's questions and needs. He is the type of sales person that will keep us coming back to Klaben. Thanks to Justin B, Steve S., and John C. for stress free shopping. More
Other Employees Tagged: Justin L. Bolen , John Coco III
June 30, 2021
Chris was and has been extremely helpful thru the car buying process. He was very knowledgeable about my Jeep and patient with me. I am happy with my purchase and the process from start to finish! buying process. He was very knowledgeable about my Jeep and patient with me. I am happy with my purchase and the process from start to finish! More
Other Employees Tagged: Christopher Hamilton , John Coco III
June 26, 2021
Probably about the easiest truck purchase I've ever made. Carl Esker made it seamless, delivered my 2021 Ram. I talked to other Ram dealers and it was a no brainer using Klaben, no comparison really. Carl Esker made it seamless, delivered my 2021 Ram. I talked to other Ram dealers and it was a no brainer using Klaben, no comparison really. More
Other Employees Tagged: Carl Esker
June 25, 2021
This is my 4th purchase from Klaben. Working with Carl Esker each time has been fantastic. Anytime I needed service on my cars the parts/service departments have been great as well. Esker each time has been fantastic. Anytime I needed service on my cars the parts/service departments have been great as well. More
Other Employees Tagged: Carl Esker
June 24, 2021
Let me start by saying that my husband and I are very pleased with our purchase. We shopped around and found a vehicle that we wanted and got what we feel was a good deal. We have mixed feelings and em pleased with our purchase. We shopped around and found a vehicle that we wanted and got what we feel was a good deal. We have mixed feelings and emotions about this purchase because we have always bought from Klaben Ford, purchasing a Ford vehicle. This time around we wanted a Jeep, so we went to Klaben Jeep. We have always felt that Mr. Klaben has taken good care of us and we wanted to remain loyal to him. Loyalty is important to us. So, to review the Jeep dealership- people were friendly and kind. Financing was friendly and helpful. ( We we’re sad not to work with Mike Cooney and Mr. Klaben’s daughter in financing because we enjoy them and have been loyal to them over the years. If you haven’t already figured out, Klaben Ford is like extended family to us. They mean something to my husband and I)! We were able to test drive the vehicle and ask questions and Justin answered our questions with knowledge. After the paperwork was completed, Justin quickly went through the dashboard components, switches, gauges, etc. He was very busy and had other customers, and was being drawn to others, which happens, but now we find we are trying to figure the touch screen, navigation, etc. ourselves or we have our kids show us since they also have Jeeps. As we were making the purchase we asked Justin about several things- a tool kit to remove the doors, a price on an air deflector, and a hood lock through the parts department. He told us that he would get back to us and since we hadn’t heard from him, we bought from elsewhere. I hope this review is a helpful one for you. We appreciated Justin and all his knowledge, his kindness, his concern by wearing a mask even when he did not need to…we wore masks as well. Thank you! More
Other Employees Tagged: Justin L. Bolen , Brian Franklin
June 10, 2021
Klaben Chrysler Jeep makes you feel like family. They go out of their way to meet your expectations and find you the vehicle you want. We have dealt with this dealership for close to 20 years and they excee out of their way to meet your expectations and find you the vehicle you want. We have dealt with this dealership for close to 20 years and they exceed our expectations every time even after the sale. Thank you More
Other Employees Tagged: Christopher Hamilton , John Coco III
June 09, 2021
Really was a great experience. thank you everyone for Really was a great experience. thank you everyone for all your help with this purchase. Gilbert is always a great and helpful guy. keep up the g Really was a great experience. thank you everyone for all your help with this purchase. Gilbert is always a great and helpful guy. keep up the great job More
Other Employees Tagged: Richard Klaben, Ken Harris , John Coco III, Gilbert Perrin
June 01, 2021
This is a very friendly dealership that I have been using for years. This dealership is customer friendly and has a very nice service department. for years. This dealership is customer friendly and has a very nice service department. More
Other Employees Tagged: Brian Franklin, Don Jacobs
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