Steven Davis | Page 11

Subpar service Managers down dont know what customer service is and what products they are selling. Thats why leasing brokers are a much better way to go. The dealer Managers down dont know what customer service is and what products they are selling. Thats why leasing brokers are a much better way to go. The dealership messed up my contract with the wrong VIN and tried to have me accept a scratched brand new Jeep due to a detailing error. More

by JeepGCX Verified Customer Verified Customer

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Very good Great service professional good service fast service excellent pricing excellent service and I will recommend friends and family members to go there f Great service professional good service fast service excellent pricing excellent service and I will recommend friends and family members to go there for great service More

by lexmoney4141 Verified Customer Verified Customer

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Robert was very helpful and was a great help regarding my issue. I'll recommend Robert and the service department at Eastchester dodge to any of my friends and family. Have nothing but good experiences with issue. I'll recommend Robert and the service department at Eastchester dodge to any of my friends and family. Have nothing but good experiences with Eastchester.. More

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Great experience at Eastchester CJDR The area was clean, professionally run and the personnel were friendly and courteous. All questions I asked were responded to promptly. I can easily The area was clean, professionally run and the personnel were friendly and courteous. All questions I asked were responded to promptly. I can easily recommend this dealership to my other acquaintances. More

by VILLANIL Verified Customer Verified Customer

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Lease for my daughter Answered all of my questions and concerns with educated facts not opinions. Took their time to help me meet my budget and not go over. Answered all of my questions and concerns with educated facts not opinions. Took their time to help me meet my budget and not go over. More

by Marinabalyan@gmail.com Verified Customer Verified Customer

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Pay the least in the east The staff at his dealership were attentive and got me.thru the process quick and easy . Like the TV commercial . "PAY THE LEAST IN THE EAST " Catchy The staff at his dealership were attentive and got me.thru the process quick and easy . Like the TV commercial . "PAY THE LEAST IN THE EAST " Catchy , But food prices and deals all the time . I left very satisfied and wound go back anytime More

by CATALAVIC428 Verified Customer Verified Customer

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Could of been cheaper cause I'm just broke..... Could of been cheaper......cause I'm just broke and I don't got it like that. But overall geat products, service (sales person was very helpful in hel Could of been cheaper......cause I'm just broke and I don't got it like that. But overall geat products, service (sales person was very helpful in helping me to select the vehicle that was right for me, I drove off the lot with a vehicle I am very happy with) and they were professional. Happy I went there and I can't wait to go back for an upgrade. More

by AKAPGRANT Verified Customer Verified Customer

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Poor dealership experience They said I would send the bill of sale and window sticker. I didn’t get a clean car the car was dirty. Poor quality of sale. Too long to complete the They said I would send the bill of sale and window sticker. I didn’t get a clean car the car was dirty. Poor quality of sale. Too long to complete the business. More

by Jvielma82 Verified Customer Verified Customer

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Deceptive Dealership Practices Over my years, I have been to dozens of dealerships; some 1 star, some 5 star, and some in between. However, I give this dealership 1 star only becaus Over my years, I have been to dozens of dealerships; some 1 star, some 5 star, and some in between. However, I give this dealership 1 star only because I cannot leave a review without giving at least one but they honestly don't even deserve that. Just to note, I am not the type of person who leaves a review, so that should show how awful my experience was. They had a car listed on their website, so I contact them through online chat to confirm the details and availability, check. I also called them directly to confirm the details and availability, check. A couple days later when I scheduled an appointment to see and drive the vehicle, I called to confirm details, availability and that it be ready for me just before I left my house to make the hour drive, check. When I got there, I checked in and waited for someone to help me out. The salesman introduced himself and brought me to his desk where I explained I was there to see the specific vehicle listed. He starts to look in his computer and tells me he doesn't see the vehicle, and starts inquisitively asking me why I didn't want a newer one. I told him I only want to see the vehicle listed, the one I confirmed 3 times was available. He continues to look and tells me, "Oh, its at my other lot". He tells me its not far and we can walk there, but he's not sure it will be ready for me to see. We walk a couple blocks to a small and cramped used car lot under different a different name and asks about the car. We're told it may be in the wash bay but was sold. Sold? I called an hour ago, so how could it be sold. We go inside and find the car buried amongst other cars. He asks another employee what is the story with the car. His reply was jaw dropping. The car sold two weeks ago, but the guy has not yet come to get it. The salesman states he'll be right back cause he wants to get the facts from the manager and leaves me in the dark dingy garage. He comes back and says the car has been sold and the buyer was given to the end of the day to come pay for it and pick it up. I angrily start to leave and he asks me if I want to test drive it. Really...for what? I explain I called 3 times to confirm availability, including only an hour prior and if the vehicle sold 2 weeks ago, why didn't anyone tell me that before I wasted my time. He starts pointing fingers at the sales receptionist, and I explain I don't care; I went there to buy the car today, in cash. He says lets go back to the dealership and talk with his dealerships manager. He sits me at his desk and says he'll go talk with the manager. After about ten minutes, he comes back and says we need to agree on a price before he can consider it. I quickly respond asking him if he expects me to SIGN to an agreed price of the vehicle without thoroughly seeing it or test driving it, meanwhile it's already signed and sold to someone else. He says yes and I reasonably explode and leave. If you work hard for your money and value your time, STAY AWAY FROM EASTCHESTER CHRYSLER JEEP & DODGE. More

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Great service took over Service was bad for three days, initial sales representative started the deal on Friday but never said that he would be going on vacation the followi Service was bad for three days, initial sales representative started the deal on Friday but never said that he would be going on vacation the following week, so after three days on wasted phone calls to the dealership and poor customer service I reluctantly went back to the dealership. Manager then assigned Steven Davis who was awesome, he was organized and quite patient in explaining everything More

by enricomos Verified Customer Verified Customer

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