"Wow! Super happy with my purchase. Ray was very kind,..."
Wow! Super happy with my purchase. Ray was very kind, very conscientious, very fast and made sure to find a deal that worked for me.
"Found a car online Q50. Made an appointment and from the..."
Found a car online Q50. Made an appointment and from the moment we walked in we were treated as the most important clients they had. Steven was awesome, talked my first time car buying son through the entire process.
Great experience, great dealership and Steven was amazing!
"This was my first time purchasing a new vehicle from a..."
This was my first time purchasing a new vehicle from a dealership, and I’m so happy I got to work with Ray for this experience. He was super helpful, very easy going (not pushy like other dealerships I visited that day), even helped me find insurance that met my budget needs. 10/10 experience and now I am driving in a car I absolutely love !! THANK YOU INFINITY TEAM!
"Good professional service. "
- Car enthusiast
Steve and Daniel responded to all questions, they have a good knowledge of the vehicle. Both employees had a pleasing manner, answered all our questions, and offered good advice on all models.
Other Employees Tagged:
"Terrible experience "
Came in to drive a car. Was told one price on the phone. Called ahead and let them know the time I was coming and I was on a tight schedule. They didn’t prepare the car or have it ready. Got there, completely different price, of course higher. Told me I was wrong about what I heard. I Was prepared to buy the car cash. Was then told “price doesn’t matter” and “is my wife not worth the car”?? Really ? Absolutely terrible. I will let everyone know about my experience and the bait and switch tactics used to get people in the door.
"Great customer service and follow up "
We loved working with Sarah. She took the time to understand our needs and figured out the right package that checked all of the boxes for us at a reasonable price. We have a family of five so reliability and safety were huge factors for us. We love the smooth ride and the technology really made this car stand out amongst the competition. Thanks again for all of your hard work Sarah! She really made the process as seemless as possible. Even delivering our car to our home and driving away our trade in!
"Amazing Purchasing Experience "
I couldn't be happier with the experience that I received from Steve and Esther. From start to finish I felt taken care of. The team was knowledgeable, professional, and friendly. If you are in the market for a new vehicle you need to come and speak to Steve at Roseville Infiniti.
"Paul and Tara"
Today I sold my QX50 back to the dealership. I must say that it was awesome experience working relationship with Steve , Paul and Tara . They all represent the dealership in a great way . Thank you all, Fred Limbocker
Other Employees Tagged:
"Epitome of Excellent Customer Service"
From a Satisfied Buyer: Maria G.F - 2019 QX50
Step inside and you are truly in a new world where almost every desire or need is taken care of. Staff are genuinely at a world class level - displaying the epitome of customer service excellence.
Thank You very much to all the ffg. staffs who worked their best to make this POSSIBLE;
( In order from the first phone call to the after sale)
1.Todd Ritter - The guy that puts me with the best person/people
2.Blake Nero - my " Money Guy" used all his magic in numbers to make this possible for me.
3.Steven Harris- My " Go Beyond His Duty" - peoples' sales person -Beyond Excellent after sales Customer service experience.
4.Peter Santiago- "Mr Willing to help anytime"
5.Steven Khuu - " Mr Approachable" smiles , greet and approachable
6. Shawn Pollard - "Mr Detail Oriented Guy"- explained all my contract and made sure I understand it before signing.
Can't say enough good things about this place. 5 Stars are not enough and underrated.
This is the best Car Dealership! Highly recommended!.
"The Team Came Through - BIG TIME"
In all honesty, our first impression on our first visit was MEH; we actually ended up leaving soon after our test drive and went over to another dealership. I had pretty much decided to go with the other dealership, we was just waiting for the transfer of the car I was interested in. A few days had past and I received an email from Blake inquiring about my interest in the vehicle we had looked at. After sharing our experience, and giving him our feedback via email, I went on to proceed with the other dealership thinking we were finished with Infinity; but Blake had other plans. After following up with a couple of phone calls, and leaving me messages, I called Blake back; and I'm glad I did! My husband and I came over to the dealership soon afterwards, met with Blake and Steven, and left a couple of hours later with the car I originally wanted; and I couldn't be happier! Shawn made the financing end so easy, explained everything as we went along, and made sure that my personalized plates we're included in the paperwork to DMV. So thank you team, you won my loyalty; though I don't think the other dealership is so happy with you, I actually had to break the news to them while we were still with you. I will gladly recommend this dealership to friends, family, and strangers.
Other Employees Tagged:
, Shawn Pollard