Steven Khuu | Page 3

Great service, wonderful people! They really went over and beyond to make this transaction easy. I truly appreciate Marco and his team for being so understanding and accommodating. I would most definitely and beyond to make this transaction easy. I truly appreciate Marco and his team for being so understanding and accommodating. I would most definitely return in the future. More

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Ray is genuinely a great guy. His no pressure sale approach is amazing. He is an amazingly great salesman. The whole team is awesome! Love my experience! approach is amazing. He is an amazingly great salesman. The whole team is awesome! Love my experience! More

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I always dread purchasing a new vehicle, but the team at Infinity Roseville were awesome! From the test drive with Ray to picking up the keys. They made purchasing my new Q50 so easy. The sales staff are fr Infinity Roseville were awesome! From the test drive with Ray to picking up the keys. They made purchasing my new Q50 so easy. The sales staff are friendly, knowledgeable and definitely went above and beyond to help me find the perfect car. Even after the purchase was completed, they were there to answer all my questions and make sure I understood all the features on my new car. Best experience ever! More

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Randy was great to work with! He patiently answered all of our many questions, and we were never pressured at any time. He was incredibly accommodating, and knowledgeable. He made our experience easy and q of our many questions, and we were never pressured at any time. He was incredibly accommodating, and knowledgeable. He made our experience easy and quick. Infinity Roseville is lucky to have him, and so were we. More

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Fantastic! We had an excellent experience with Daniel! We went to specifically look at a certain used Q50. He wasn't pushy, gave us lots of information on the ve We had an excellent experience with Daniel! We went to specifically look at a certain used Q50. He wasn't pushy, gave us lots of information on the vehicle, and patiently answered all our questions. We were in and out in a few hours, it was quick and easy from sales to finance. Thank you! More

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Unprofessional Horrible experience Went in to sell my car and got a mediocre deal with Paul. While Paul promised me a check after the DMV paperwork got done (which he said should take a Went in to sell my car and got a mediocre deal with Paul. While Paul promised me a check after the DMV paperwork got done (which he said should take about 2-3 weeks), he never actually sent it after I patiently waited and called for a status update every other day after the 4th week. He stopped returning my calls after the 5th week when I told him I got the DMV to confirm the paperwork to be completed. It took me calling his manager on the 6th week to get my issue resolved and finally have his MANAGER (Steven Khuu) send me the check. Very unprofessional Paul! You sounded like a good man during the deal, but this was definitely a shady move you pulled. I suggest just being very careful and mindful of this when selling your car to this man, you will probably not get your check for over a month after the deal is done. More

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Sarah the Superstar! Sarah Farinsky made the car buying experience a positive one for the first time ever. From the time I walked through the doors to the time I left, wou Sarah Farinsky made the car buying experience a positive one for the first time ever. From the time I walked through the doors to the time I left, would have been less than one hour had the car I bought not still been wrapped in plastic. Sarah was pleasant, professional, engaging and sincere. She promised it would be hassle free but I’ve heard that before. It was hassle free. She even followed up with a few text check-ins to make sure I liked the car and didn’t have any questions. 110% for EXCELLENT customer service. More

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Epitome of Excellent Customer Service From a Satisfied Buyer: Maria G.F - 2019 QX50 Step inside and you are truly in a new world where almost every desire or need is taken care of. Sta From a Satisfied Buyer: Maria G.F - 2019 QX50 Step inside and you are truly in a new world where almost every desire or need is taken care of. Staff are genuinely at a world class level - displaying the epitome of customer service excellence. Thank You very much to all the ffg. staffs who worked their best to make this POSSIBLE; ( In order from the first phone call to the after sale) 1.Todd Ritter - The guy that puts me with the best person/people 2.Blake Nero - my " Money Guy" used all his magic in numbers to make this possible for me. 3.Steven Harris- My " Go Beyond His Duty" - peoples' sales person -Beyond Excellent after sales Customer service experience. 4.Peter Santiago- "Mr Willing to help anytime" 5.Steven Khuu - " Mr Approachable" smiles , greet and approachable 6. Shawn Pollard - "Mr Detail Oriented Guy"- explained all my contract and made sure I understand it before signing. Can't say enough good things about this place. 5 Stars are not enough and underrated. This is the best Car Dealership! Highly recommended!. More

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Truly Exceptional Sarah was truly exceptional from the time I worked with her over the phone, on email and when she met us at the dealership. She was amazing in every w Sarah was truly exceptional from the time I worked with her over the phone, on email and when she met us at the dealership. She was amazing in every way answering our questions, taking time to explain the details and of course most of all putting an amazing deal for us. I recommend Sarah and Infiniti Roseville to everyone I know !!! More

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Fabulous experience! This was the easiest car purchase we have ever had. Had an appointment with the sales manager (Steven), he even touched bases with me that morning. Sa This was the easiest car purchase we have ever had. Had an appointment with the sales manager (Steven), he even touched bases with me that morning. Sarah was assigned to us for the sale and consultant on the car we were interested in. From beginning to end it only took about 2 1/2 hours and that included walking us through the important features and what we might use the most. We couldn't be happier with this dealership. Thank you Steven and Sarah for a great experience. Penny More

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