Steven Tkaczyk

I bought my car at Colonial in 2021 and it's generally been good experiences, but my last two visits over the last 2 years have been pretty poor in terms of customer service and maintenance. Last year been good experiences, but my last two visits over the last 2 years have been pretty poor in terms of customer service and maintenance. Last year I brought my car in with some check engine lights. The dealer wasn't able to diagnose (not their fault I guess codes had not been present anymore?) but they had charged me for diagnosis even though my warranty had expired less than a month prior. Sure it's expired and I shouldn't knock them for sticking to their guns I guess, but come on less than a month? I even bought my car with you and purchased years of prepaid services. Apparently that means nothing. Fast forward to this year. I again have a check engine light on. It's around the same time as my prepaid 50k service so I book an appointment for both. I'm given barely any explanation or details about my engine light other than a 4sec clip from the technician and a half xxx explanation from the service rep that I have some code about low air flow to bay one, and it requires an entire cylinder head replacement. A freaking entire CYLINDER HEAD on a car with right around 46K miles! Quoted at over $5K. Car seems to drive fine so obviously I ask if there is possibly other options. I'm told that not really and this is the only way to guarantee a solution. Crazy. Whatever, I'll shop around a bit and get another opinion. I'll also mention that my regular 50K service checks were all green, including my brakes. Now I've gotten a second opinion and turns out it was a $400 fix mostly in labor. Simply cleaning out a valve fixed the issue. Furthermore this independent shop informs me that my rear brake rotors and pads are far past their life and I need to replace. The guys not taking advantage of me he just thinks they are getting close to replacement. I'm just so beyond frustrated with Colonial after these experiences. It bothers me that neither the tech or service rep seemed to want to look out for me. They didn't even visually inspect the valve that caused my code. For them it was a simple code check and immediately to a cylinder head replacement. Zero due diligence before jumping to that conclusion. I'm also frustrated that my 50k service doesn't even inform me that my brakes are in a bad state. xxxx I would've paid colonial to fix them! Nope, green check mark you're on your way. Rant over. Frustrated with Colonial and probably won't be going back. More

by PACKARDGILSON Verified Customer Verified Customer

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Colonial VW is the best car dealership I’ve ever dealt with my whole life ; and I’ve been around for a while lol with my whole life ; and I’ve been around for a while lol More

by ann.ferraro Verified Customer Verified Customer

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Great friendly service. Kept me updated as my car went through a recall. Highly recommend. Kept me updated as my car went through a recall. Highly recommend. More

by scottrathke Verified Customer Verified Customer

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The experience was good and the dealership was veey helpful and quick in processing the car and payment. helpful and quick in processing the car and payment. More

by singal.sagarika Verified Customer Verified Customer

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Leasing a 2024 VW Atlas SEL Premium R-Line. Very accommodating team at Colonial VW. Both the sales and finance teams were transparent and informative, making the decision making and purchase pr Very accommodating team at Colonial VW. Both the sales and finance teams were transparent and informative, making the decision making and purchase processes very comfortable. I would highly recommend Colonial VW. More

by sheffield.gordon Verified Customer Verified Customer

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It was Very good service and good quality and easy for us to get our vehicle to get our vehicle More

by davidcarreiro5 Verified Customer Verified Customer

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From the moment I arrived, the staff greeted me warmly without being pushy. Steven- the salesperson took the time to show me different features, even letting me take a test drive. I appreciated how pat without being pushy. Steven- the salesperson took the time to show me different features, even letting me take a test drive. I appreciated how patient he was, answering all my questions thoroughly. The atmosphere felt relaxed, and I never felt rushed. In the end, I drove away not only with a new car but also with a positive impression of the dealership, feeling valued as a customer. More

by abdahsiwfi Verified Customer Verified Customer

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Steven Tkaczyk shows a professional and trustable car's dealer My purchase a new car and trade in old car were easy going. dealer My purchase a new car and trade in old car were easy going. More

by MARANDAHONG Verified Customer Verified Customer

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I love my new car. Ty Colonial Volkswagen. Service was friendly and efficient. Price was affordable. Ty Colonial Volkswagen. Service was friendly and efficient. Price was affordable. More

by michael.chute Verified Customer Verified Customer

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Steve T. was great to work with and very knowledgable. I appreciated his patience and I was super happy with my experience. was great to work with and very knowledgable. I appreciated his patience and I was super happy with my experience. More

by Laurie Verified Customer Verified Customer

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