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Susan Brown
192 Reviews
I began my career in the automotive industry in 2021 and joined Subaru of Gwinnett in August 2023. Originally from Burlington, North Carolina, I’ve always loved connecting with people — a passion that began when I traveled the country with True Majority, a grassroots organization founded by Ben Cohen of Ben & Jerry’s. I’m grateful for my wonderful spouse, our two grown children, and our lovable bulldog who keeps life entertaining. My favorite part of Subaru of Gwinnett is the people — the sense of family, teamwork, and genuine care that make this place truly special.
Read more192 Reviews
Write a ReviewDealership Experience
4 yrs, 10 mos
Industry Experience
23 yrs, 1 mo
Languages Spoken
English
192 Reviews of Susan Brown
April 15, 2023
Richard sent me a video showing the amount of cars on the lot I was asking to see. He then stayed in touch via text and email. We showed up later than we thought, and he was with a client. He set us up with lot I was asking to see. He then stayed in touch via text and email. We showed up later than we thought, and he was with a client. He set us up with another sales rep, which saved us time. Then Richard followed up with us after the sale in person and the next day via phone. I liked that he didn’t ask us to wait on him. He kept our best interest in mind! More
by rebbymac0624
Other Employees Tagged: Richard "RL" Williams, Andre-excellent customer service and sales. Very patient!
April 03, 2023
Robert Hynson did an excellent job greeting me when I showed up at Subaru Dealership Saturday evening well past the 6:00 closing time. He respectfully gave me enough information to explore the purchasing showed up at Subaru Dealership Saturday evening well past the 6:00 closing time. He respectfully gave me enough information to explore the purchasing of a new car. And I came back a few days later and ended up buying the very model he had showed me. Tim Willis was as equally engaging. I was alone and he put me at ease and guided me through all the paperwork. He was personable but professional. My experience with both Mr. Hynson and Mr. Willis was above my expectation. Both of them offered to put on my license plates when received..How nice is that! The early closing on Saturday and not being opened on Sunday reflects the kind of company that respects their employees. I am looking forward to The Encore Program. Kate Silva has been in touch with me. It is a unique opportunity for me to ask questions I didn't know to ask when I purchased my Subaru Impreza. Thank you. More
by KATHIECG
Verified CustomerOther Employees Tagged: Robert Hynson, Tim Willis Five stars
April 03, 2023
Great experience at Suburu of Gwinnett - They really did a great job and I highly recommend them! a great job and I highly recommend them! More
by RAHEWITT
Other Employees Tagged: Lance Willhite , Tiffani Ho
March 29, 2023
xxxxxxx was left in the endings bay. Other than that, the service was 8 out of 10. Other than that, the service was 8 out of 10. More
by NA
Other Employees Tagged: Jeff Bowman , Tiffani Ho, Jill Thurston
March 26, 2023
Made the process so easy! Always extremely helpful! Will continue to return in the future Always extremely helpful! Will continue to return in the future More
by SRUNYAN06
Other Employees Tagged: Lance Willhite, Matthew Buckles
March 21, 2023
PLEASE READ CAREFULLY! !! We purchased our daughter her first vehicle, a 2022 Subaru Crosstrek Limited. I was disappointed at customer no service I received at the Decatur l !! We purchased our daughter her first vehicle, a 2022 Subaru Crosstrek Limited. I was disappointed at customer no service I received at the Decatur location and thought let’s give the Gwinett dealership a shot. Not expecting much difference, a sales associate name Kody walked up and introduced himself. From that point it was over!! We’ve owned Honda’s, Audi’s, Mercedes etc but Kody was the FIRST sales associate I’ve ever dealt with that wasn’t full of S🤫🤫🤔. Hey made everything sooo smooth and easy. Long story short, came back to purchase another vehicle. Look when I say PROFESSIONALLY COOL Awesome and easy, I mean PROFESSIONALLY COOL , A E W S O M E and EEEEEAASY!!! Subaru of Gwinett No. 1 in my book. Visit Gwinett Subaru and ask for Kody. Tell them Troopp sent ya😉 More
by TROOPPAA
Other Employees Tagged: Jeff Bowman , Kyle Formella, Herb Hoffman, There was an Asian gentleman that was super pleasant and professional that but I didn’t get his name.
March 16, 2023
RL and the rest of the staff were great to deal with. No pressure and was attentive to my needs. Definitely recommend RL if you want great service. No pressure and was attentive to my needs. Definitely recommend RL if you want great service. More
by Tim
Other Employees Tagged: Richard "RL" Williams
March 15, 2023
Great experience! Everyone was super helpful and courteous. The facilities were clean and inviting. A lot of follow up after my purchase. Feel like I joined a caring f Everyone was super helpful and courteous. The facilities were clean and inviting. A lot of follow up after my purchase. Feel like I joined a caring family! More
by citabeast
Other Employees Tagged: Richard "RL" Williams
March 03, 2023
Great SVC and was in and out very fast. Very nice staff with great attitudes. Keep up the great work Customer for life here Lol Very nice staff with great attitudes. Keep up the great work Customer for life here Lol More
by KTHBRSTL
Other Employees Tagged: Lance Willhite , Chad
February 15, 2023
This was my 2nd new vehicle lease and it was a pleasurable experience again! Kudos to the team at Subaru of Gwinnett! pleasurable experience again! Kudos to the team at Subaru of Gwinnett! More
by LINDA79
Other Employees Tagged: Blake Henley
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