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Susan Brown
192 Reviews
I began my career in the automotive industry in 2021 and joined Subaru of Gwinnett in August 2023. Originally from Burlington, North Carolina, I’ve always loved connecting with people — a passion that began when I traveled the country with True Majority, a grassroots organization founded by Ben Cohen of Ben & Jerry’s. I’m grateful for my wonderful spouse, our two grown children, and our lovable bulldog who keeps life entertaining. My favorite part of Subaru of Gwinnett is the people — the sense of family, teamwork, and genuine care that make this place truly special.
Read more192 Reviews
Write a ReviewDealership Experience
4 yrs, 10 mos
Industry Experience
23 yrs, 1 mo
Languages Spoken
English
192 Reviews of Susan Brown
May 04, 2026
This is my second Subaru that I have purchased with the help of Matthew. He is very easy to work with and very accommodating. Susan has a wonderful personality and made the "hard part" easier. I do not rem help of Matthew. He is very easy to work with and very accommodating. Susan has a wonderful personality and made the "hard part" easier. I do not remember working with Lance but everyone I met was very nice! More
by WENDYE.HENDLEY
Verified CustomerOther Employees Tagged: Lance Willhite, Matthew Buckles
May 03, 2026
Jason and Susan were easy to work with, especially through the Deliverd service that we utilized. through the Deliverd service that we utilized. More
by TRESMICHAEL
Other Employees Tagged: Jason Ferguson
April 18, 2026
It was a pleasure working with everyone at this dealership. We had a great experience. Thank you dealership. We had a great experience. Thank you More
by KAREND1244
Other Employees Tagged: Emma Urquia , Preston Hays
April 04, 2026
Had no contact with Lance Willhite. Tyler is outstanding. Down to earth, friendly, no pressure. Answered all my questions. Susan Brown is also outstanding. Friendly, professional, Tyler is outstanding. Down to earth, friendly, no pressure. Answered all my questions. Susan Brown is also outstanding. Friendly, professional, and a pleasure to work with. More
by DENNISSCHMIT51
Other Employees Tagged: Tyler Jones
April 03, 2026
I have built a friendly business relationship with Gwinnett Subaru. Everyone from sales, service, and finance have all been friendly and competent. Gwinnett Subaru. Everyone from sales, service, and finance have all been friendly and competent. More
by JLGRUBER2012
Other Employees Tagged: Tim WIllis, Jason Ferguson, Dion McFarlane
April 01, 2026
I don't write reviews, could not send without typing 15 words. I dont thing that should be required words. I dont thing that should be required More
by KREGAN1
Other Employees Tagged: Lance Willhite, Emma Urquia , Preston
March 11, 2026
Thanks for helping us pick out our new vehicle. You guys were very helpful. Looking forward to attending Subaru school and learning more about our Forester. You guys were very helpful. Looking forward to attending Subaru school and learning more about our Forester. More
by alhartman55
Other Employees Tagged: Kody Traylor, Emma Urquia, Ana Jones
February 26, 2026
Everyone was pleasant and friendly, no pressure and the vehicles practically sold themselves . It was an awesome experience vehicles practically sold themselves . It was an awesome experience More
by MRBLBYRD
Other Employees Tagged: Emma Urquia , Preston Hays
February 26, 2026
Emma and Susan were the best people I could have come in contact with. From the time I reached out to the dealership about the car until I got the keys contact with. From the time I reached out to the dealership about the car until I got the keys More
by SWADE10
Other Employees Tagged: Emma Miranda
February 19, 2026
Wonderful experience when we purchased our new Outback. The sales representative was very informative and knowledgeable also the finance and insurance young lady that helped us. We are so far very happy The sales representative was very informative and knowledgeable also the finance and insurance young lady that helped us. We are so far very happy with our new car. More
by AMG1158
Other Employees Tagged: Lance Willhite, Julie Adams, Frankie Mercardante, Caroline Bowen
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