Susan Eway
Susan Eway at Danbury Kia

Susan Eway | Page 2

Director of Customer Experience

Danbury Kia

100A Federal Rd
Danbury, CT 06810

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29 Reviews
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29 Reviews

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29 Reviews of Susan Eway

March 21, 2022

Dealership Rating
Employee Rating

My experience is very good. Iam happy. Congratulations! The Servico is good! Very nice! Thanks More

by greice239
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Sabatini, Kelvin Brito , Marc Cote, Rosmairy Delances, Karly Gallagher, Manny Gonzalez, Michael Klauck, Joe Mackie, Donat Poirier

Apr 12, 2022

Danbury Kia responded

Thank you!

December 01, 2021

Dealership Rating
Employee Rating

Quality staff. Quality service. No up selling, unlike others A return customer because of that. More

by Craig
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kelvin Brito , Michelle Coelho, Brian Dickey

Dec 08, 2021

Danbury Kia responded

Thank you! We appreciate your returning to us!

November 18, 2021

Dealership Rating
Employee Rating

Bill Sabatini never contacted me. After additional effort on my part a woman named Susan called me. She was helpful, however my initial complaint still remains. It appears that either the company condones, o More

by nfsudik
Recommend Dealer
No
Dec 08, 2021

Danbury Kia responded

We ask all of our customers for reviews and we also ask that if someone has an issue they offer us the chance to make things right, but we do not buy or bribe customers for reviews.

Dec 09, 2021

nfsudik responded

Although that may not be the company policy - to bribe or buy customers for review - that is what happened. I'm sorry, but the fact remains that it did happen. Nancy

August 16, 2021

Dealership Rating
Employee Rating

Wonderful, I am really satisfied with the service, Jake is a really good salesman help me with my decision to buy I new car. Thank you! More

by molina_185
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Sabatini , Cindy Dieckmann, Manny Gonzalez, Jake Green, Justin Hagan, TJ Virtudes

Aug 16, 2021

Danbury Kia responded

Congratulations, and thank you for your business!

July 19, 2021

Dealership Rating
Employee Rating

Love the sales help especially with Jeff Very Love the sales help especially with Jeff Very professional Always helping and trying to make things better When waiting for Jeff other sales pers More

by Enzo89xr
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Sabatini, Jeff Sousou, Kelvin Brito , Manny Gonzalez, Justin Hagan

Jul 19, 2021

Danbury Kia responded

Thank you for your business!

May 04, 2021

Dealership Rating
Employee Rating

Jeff was very accommodating and helpful. He helped me get want I was really looking for and made sure I was happy with my purchase. More

by phil
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Sousou

May 07, 2021

Danbury Kia responded

This is great to hear! Thank you for the compliments to Jeff, and thank you for your business!

March 13, 2021

Dealership Rating
Employee Rating

They were very helpful to answer all the questions I had And very friendly and polite they took the time to make sure I get the right vehicle for me More

by leonmsmith7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Sousou , Manny Gonzalez, Justin Hagan, TJ Virtudes

Mar 15, 2021

Danbury Kia responded

We always want to match the right vehicle to the right customer! Thank you for your business!!

March 02, 2021

Dealership Rating
Employee Rating

Waited 8 months for my paperwork after countless excuses. Finally received it. Paperwork on the vehicle says 50 miles. Took a screen shot of the odometer with time stamp and date the day after I bought it. O More

by Terrible dealership
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jeff Sousou

Mar 02, 2021

Danbury Kia responded

Mr. Mabie, we apologize for the error and are working to correct your paperwork. The manager will be in touch as soon as possible with further information.

Apr 14, 2021

Terrible dealership responded

New mgr Manny Gonzalez got back to me. I explained the entire situation to him he agreed that there were a lot of problems he was trying to sort out. Said he would talk to the finance mgr about the issues I dealt with. Sold me a Forte for top price as a new vehicle. Car had 3,000 miles. Never heard back. Thanks again Kia. No resolution!!

May 04, 2021

Terrible dealership responded

Thanks for saying you would get back to me mr. Gonzalez. Just like everything else I got from Danbury Kia after the sale. IGNORED!

January 20, 2021

Dealership Rating
Employee Rating

I contacted the dealership several times just to receive the paperwork on the new vehicle I just financed. Different excuse everytime why they didn’t have it or could get it. Run fast away from these shady More

by Terrible dealership
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Bill Sabatini, Jeff Sousou , Manny Gonzalez, Justin Hagan

Jan 28, 2021

Danbury Kia responded

We apologize. We try to give most customers their paperwork before they leave with their new vehicle. If you forward us your information, our customer service manager will follow up to get it to you. Please send your details to CustomerService@DanburyAuto.com.

Jan 29, 2021

Terrible dealership responded

I asked several times for my paperwork regarding the financing and all of the applicable paperwork that you normally receive after financing a vehicle. Please send my paperwork to Williammabie270@gmail.com regarding the 2020 Kia Forte fe financed in March 2020 last year.

December 02, 2020

Dealership Rating
Employee Rating

The salesman was so professional and courteous. He absolutely truthful when it came to the finance part and didn’t waste anytime to getting me my new car. I would definitely recommend my family and fr More

by SGThigg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Sabatini, Kelvin Brito , Manny Gonzalez, Jake Green

Dec 07, 2020

Danbury Kia responded

Clear communication is always our goal! We're glad you were so happy with the transaction, and we thank you for your business!!