Susan Eway
Susan Eway at Danbury Chrysler Jeep Dodge Ram FIAT
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Susan Eway

Director of Customer Relations

Danbury Chrysler Jeep Dodge Ram FIAT

100B Federal Rd
Danbury, CT 06810

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4.0
18 Reviews
4.0

18 Reviews

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18 Reviews of Susan Eway

October 25, 2023

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Employee Rating

Terrific service, terrific staff and terrific technicians. Melissa in customer service was and angel and worked with Mr. Gurayua in obtaining parts for my Jeep repair and always kept me in the lo More

by dns22366
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 30, 2023

Danbury Chrysler Jeep Dodge Ram FIAT responded

Thank-you!

September 16, 2023

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Courteous, friendly, work done in a timely manor. Very nice people. Excellent work. Very clean More

by Wesfogg845
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Sep 19, 2023

Danbury Chrysler Jeep Dodge Ram FIAT responded

Thank-you!

February 05, 2023

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This dealership is horrible and does illegal transactions. I have bought a few cars from them. To make a long story short, my ex-boyfriend, Kevin B, traded my car in for another one in someone More

by JAMIE.WAXMAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Bill Sabatini, Jake Green, Frank Cardillo , Sal, sales manager is just plain out RUDE!!!!

Feb 06, 2023

Danbury Chrysler Jeep Dodge Ram FIAT responded

We are very sorry for any confusion in this matter. When the vehicle was presented for trade against the purchase of a new vehicle, our initial proposal included it in the calculation for the deal. This was always contingent upon a proper title being presented and/or loan pay-off details being confirmed. When it was brought to our attention that the gentlemen did not have the title and the vehicle was in your name, the original offer was rescinded and a new deal was written without the trade. Subsequently, as the vehicle belongs to you, and you declined to pick it up, it was returned as soon as possible at our expense. We apologize for any inconvenience, but the vehicle would not have been accepted for final trade without the proper paperwork being submitted.

Feb 06, 2023

Danbury Chrysler Jeep Dodge Ram FIAT responded

Ms. Waxman, we're not sure as to what you are referring. According to our records both you and your ex-partner have done business on a number of occasions with multiple of our dealerships without complaint, so we are unsure what went wrong in this instance. We hope you are able to come to a mutually agreeable resolution with Kevin regarding this vehicle.

Feb 06, 2023

JAMIE.WAXMAN responded

If I was asked for it in a nice way. Not rude like I was asked, when I was at work, I received a phone call saying when you go home, look for it, it would be in your best interest. And being a dealership, I should have been notified within a week or 10 days that the deal wasn’t going through. Not me reaching out to you for information. Horrible way to do a deal because it’s Kevin B? And I know you have done this before for him as well as others. Your dealership lets Kevin B, and probably others, to do 3rd party deals.

Feb 06, 2023

JAMIE.WAXMAN responded

You aren’t sure what I am referring to? Let me know you don’t know and I will be happy to explain. Yes we have bought cars from your dealerships. And now I am hearing and researching how wrong your dealership is for doing this. And I know Sal, has been doing it for him for 13 years. And Kevin has done this with other women, 3rd party “straw” deals. Like I said if I wasn’t told it would be in my best interest and was asked, please just send the title. It would have been done. I see this as your dealership trying to be a bully and bring me back the car, when I can’t afford it. And as I said it took your dealership well over 10 days, about 15 to let me know. Which actually I had to contact you. I’ll keep on saying it, it’s a horrible way of doing business and wrong for doing 3rd party deals.

Feb 06, 2023

Danbury Chrysler Jeep Dodge Ram FIAT responded

We're very sorry that you were taken advantage of by your former partner. We hope you are able to resolve the situation as soon as possible.

Feb 06, 2023

JAMIE.WAXMAN responded

The dealership has advantage of me as well. That it was a third party that was allowed and Sal had allowed over 13 years. I have the written contract, receipt for turning in my plates. It’s both of you that took advantage!!!! You are ignoring the facts and playing innocent. The prosecutor’s office would like to see my papers I’m sure

Feb 07, 2023

JAMIE.WAXMAN responded

1/7/2023 you don’t have to respond privately. Saying the car was returned to me at your expense. And that you don’t want to get further drawn into anything between me and Kevin. You are already drawn in as you did wrong which you refuse to acknowledge. I’m not going to be the one who suffers when I did nothing wrong. Again you have been doing 3rd party deals and your employee, actually new sales manager, could have said can you sign the title and send or bring it up here. Instead of it’s in your best interest to find the title and give it to us. Just an fyi I will be going further in every way I can.

January 01, 2023

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Best car buying experience I've ever had. Extremely polite and professional. This dealership goes above and beyond. Highly recommend this dealership !!!! More

by quotation45
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Martorano

Jan 03, 2023

Danbury Chrysler Jeep Dodge Ram FIAT responded

Thank you!

July 17, 2022

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Absolutely Wonderful! ! The Best around! Friendly, accommodating, easy going, a great staff! Especially Evonne!!😊 Very happy!! More

by Jen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 29, 2022

Danbury Chrysler Jeep Dodge Ram FIAT responded

Thank you!

March 05, 2022

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Really great service. Made me feel as if no one else mattered. From Harry to manager to finance and service. Love my Ram 2500. Harry is by far the best customer service re More

by Breesejr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 07, 2022

Danbury Chrysler Jeep Dodge Ram FIAT responded

Thank you!

November 13, 2021

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Easiest experience buying a car. The salesman and managers were all great. The process was smooth and the employees were all knowledgeable and super nice. I would highly recommend purchasing your nex More

by ksab112203
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 15, 2021

Danbury Chrysler Jeep Dodge Ram FIAT responded

Thank you very much!

October 23, 2021

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After reading and watching stuff on social media, I would be sure to avoid this STEALERSHIP at all costs. If that guy’s down payment was via credit card, I can understand it taking a day or two for it to rev More

by Kerry
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Bill Sabatini, Harry Shah

Oct 28, 2021

Danbury Chrysler Jeep Dodge Ram FIAT responded

We're assuming you're referring to Sean Gilmore's experience here. Unfortunately, one individual made decisions that violated our policies and procedures. That person is no longer with us. Mr. Gilmore did receive a full refund, and we deeply regret and apologize for the inconvenience and frustration he went through.

July 12, 2021

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The dealer ship is great the sales people are very helpful with finding the right vehicle for me and my family I will return when ready for new truck More

by Tsantoro0127
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Sabatini, John Martorano , Kate Bartholomew

Jul 12, 2021

Danbury Chrysler Jeep Dodge Ram FIAT responded

Thank you! We look forward to serving you again!

June 02, 2021

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Employee Rating

Everything was great at your dealership John my salesman took care of all our needs acted very professional overall a good experienceAnd I would recommend somebody to come back to your dealership More

by Dhenry
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Sabatini , John Charon

Jun 02, 2021

Danbury Chrysler Jeep Dodge Ram FIAT responded

Thank you! We appreciate your recommendation!

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