Susan Ward

Ordered car built to my specs. It took a bit longer than expected but the results were impressive. It took a bit longer than expected but the results were impressive. More

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I was very impressed with my salesman! He was very knowledgeable and compassionate… He covered all the bases with the assurance of how elated I would be with my purchase. He made the entir He was very knowledgeable and compassionate… He covered all the bases with the assurance of how elated I would be with my purchase. He made the entire experience very pleasant and exciting! More

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Fantastic experience, Kumar made everything quick and seamless. I would absolutely recommend him to anyone looking to get into a BMW. seamless. I would absolutely recommend him to anyone looking to get into a BMW. More

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This was one of the best experiences I have had buying a new car and my first BMW. Paul was a pleasure to deal with, friendly and professional. I never felt pressured and he did a great job showcasing the c new car and my first BMW. Paul was a pleasure to deal with, friendly and professional. I never felt pressured and he did a great job showcasing the car during the test drive. Once I showed interest in buying he came back quickly with what I thought was a very fair offer from the start for the BMW and my trade in. After the deal was agreed upon while the documents were being prepared Susan showed me how to use the features of the car, get my phone set up to work with it and how to use the different settings. She was very good at answering my questions, getting things set up the way I wanted them, and getting me ready to drive home with my new car. The finance process was fairly quick and well prepared. Eric was friendly and walked me through the documents making sure I understood everything. Overall it was a great buying experience and from the time I took the test drive to the time I drove my BMW home it only took a few hours. Professional staff, everyone is friendly, and the office is clean and impressive. Make sure to check out some of the cool cars they have on display on the top floor. Once I left I felt like I was not only highly valued as a customer but my time was valued as well. This is the nicest car I have ever had and I appreciate them making the experience so pleasant. More

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Paul made the process of looking for and buying my new car very easy and enjoyable. car very easy and enjoyable. More

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Paul did a great job helping us with the buying process. It was simple, straightforward, without the normal dealer pressure and hype. Paul allowed us to buy the car at our pace, when we were ready aft It was simple, straightforward, without the normal dealer pressure and hype. Paul allowed us to buy the car at our pace, when we were ready after evaluating our options and answering our questions. The closing process was the smoothest I have ever experienced. No high pressure add ons, just the normal 250 signatures to buy a car in the state of OH. More

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The BMW Store provides fantastic customer service. From start to finish they are excellent. Amy, Ric,Nic and Susan are the best. BMW should be proud to have this team representing them. From start to finish they are excellent. Amy, Ric,Nic and Susan are the best. BMW should be proud to have this team representing them. More

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Outstanding customer service, transparent pricing, and a seamless buying experience. The BMW Store exceeded expectations and made every step enjoyable! seamless buying experience. The BMW Store exceeded expectations and made every step enjoyable! More

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My salesman Paul Kolleck was very helpful from the time I walked into the dealership & through the whole process! walked into the dealership & through the whole process! More

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Jonathan is very knowledgeable, easy to work with, and is clearly interested in finding what matters most to his customers. He and the rest of the staff made the entire experience comfortable and focused on clearly interested in finding what matters most to his customers. He and the rest of the staff made the entire experience comfortable and focused on achieving our goals. I look forward to working with him again. More

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