Susan Ward

Paul Kolleck has worked with me on several cars purchases and always makes it simple! He is always reachable and aware of what we need and the best way to make it happen! and always makes it simple! He is always reachable and aware of what we need and the best way to make it happen! More

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Paul Kolleck was a please to work with. Knowledgeable, attentive, and didn't waste my time. Knowledgeable, attentive, and didn't waste my time. More

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I had an excellent experience with The BMW Store while shopping for a new car. The team was professional, welcoming, and focused on helping me find the right fit without any pressure. A special thank y shopping for a new car. The team was professional, welcoming, and focused on helping me find the right fit without any pressure. A special thank you to Paul Kolleck, who went above and beyond—taking the time to understand my needs, answer all of my questions, and ensure I felt confident throughout the process. His BMW knowledge, transparency, and follow-through made everything seamless. I highly recommend The BMW Store and Paul to anyone looking for a smooth, customer-focused car buying experience! More

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Mat Swartz was great to deal with, very friendly with a low pressure approach that we appreciated. He worked with us on our "lost title" trade-in and made the entire process super easy. Highly recommend! low pressure approach that we appreciated. He worked with us on our "lost title" trade-in and made the entire process super easy. Highly recommend! More

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Paul and team did a nice job understanding our needs and coming up with creative solutions. He was easy to work with and easy to reach. Thank you. coming up with creative solutions. He was easy to work with and easy to reach. Thank you. More

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The best experience in buying a vehicle. It was straight forward negotiation and was accomplished in a short time frame. It was straight forward negotiation and was accomplished in a short time frame. More

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Our buying experience at The Bmw Store was great. Paul, Jemar, Susan and Ric were all very nice and helpful. Paul, Jemar, Susan and Ric were all very nice and helpful. More

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Every interaction with this dealer was professional and friendly. Everyone was very knowledgeable about the vehicles and did not attempt to hard sell it. The product speaks for itself but everyone was re friendly. Everyone was very knowledgeable about the vehicles and did not attempt to hard sell it. The product speaks for itself but everyone was ready to answer my many questions. Amy Ludlam was the best sales person I have dealt with while buying a car. She was very friendly and did everything she could to answer my questions in all the available options. This is my first experience with the BMW store and I would highly recommend it! I have dealt with many different dealers in the past (Lincoln, Porsche, Mercedes Benz) and nothing compares with The BMW store and Amy. When looking at options for my BMW X7, I started at BMW North in Cincinnati but they didn’t have the colors I wanted. Sales there was more typical to what was used to. I would say a 7 out of 10 rating. They even tried to force the dealer paint and interior protection on me by saying they do this in all vehicles regardless if I order a car or buy one from their lot. This was very odd putting to me so I tried my luck at The BMW Store. I am glad I did because the sales experience here was a 10 out of 10! They offered the dealer protection but did not push it or say it was mandatory. When I go back to buy my nest BMW I will seek out Amy and her team! More

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Paul was extremely easy to work with, he had the car I was interested in out and ready to test drive as soon as we got there. He also called a few days later to check on the car and give me an update on was interested in out and ready to test drive as soon as we got there. He also called a few days later to check on the car and give me an update on a second key that we are waiting for. It's rare to have such a seamless experience at a car dealership. More

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I’ve been working with the Cinci BMW store for years, many of them with Paul. He always provides excellent service, is honest, fair , and friendly! many of them with Paul. He always provides excellent service, is honest, fair , and friendly! More

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