Susan Ward

We have been customers at the BMW store for 8+ years. They seem to have a better selection than the dealerships where I live. They are reasonable with respect to pricing. We have always worked with Paul They seem to have a better selection than the dealerships where I live. They are reasonable with respect to pricing. We have always worked with Paul and appreciate his responsiveness. Eric, the finance manager and Susan, the “BMW genius” are clear in going over the paperwork and all the tech in the cars, respectively. Even though we are only there an hour or two every few years, they don’t make us feel like strangers. We plan to keep coming back. More

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This was our first visit and purchase at the BMW Store, and we found the experience to be one of the best we've had. Amy was a pleasure to work with, and the dealership goes out of their way to accommodate and we found the experience to be one of the best we've had. Amy was a pleasure to work with, and the dealership goes out of their way to accommodate busy schedules. More

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I had an exceptional experience with Paul. He was knowledgeable, patient, and genuinely invested in helping me get exactly what I wanted. The entire process was seamless thanks to him. I also He was knowledgeable, patient, and genuinely invested in helping me get exactly what I wanted. The entire process was seamless thanks to him. I also want to recognize Susan for her outstanding knowledge, She explained all the car’s functions clearly and made sure I felt completely comfortable using every feature. Truly a great team! More

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Easy to deal with and provide great service. I was able to get what I wanted in a timely manner and the new vehicle orientation was very helpful. I was able to get what I wanted in a timely manner and the new vehicle orientation was very helpful. More

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It was a true pleasure to work with Tim Morrison, Eric, and Susan when I bought my new X5 at The BMW Store. The entire process was smooth and professional. I highly recommend this team to anyone. and Susan when I bought my new X5 at The BMW Store. The entire process was smooth and professional. I highly recommend this team to anyone. More

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I have bought six BMWs over the years… and four of them (all new) came from BMW Store. I just bought a 240iX. Dean was in charge of the selling process. (all new) came from BMW Store. I just bought a 240iX. Dean was in charge of the selling process. More

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All were great to deal with top to bottom! Left an object in my trade-in which they overnighted to me, and I think that is above and beyond. They were great to deal with, and negotiable; would Left an object in my trade-in which they overnighted to me, and I think that is above and beyond. They were great to deal with, and negotiable; would highly recommend them and I will be back when I want my next car. More

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Everyone at the BMW store is great to work with. Super nice folks, very happy with my purchase. I liked the modern touch desk screen to sign the documents electronically. Very helpful information Super nice folks, very happy with my purchase. I liked the modern touch desk screen to sign the documents electronically. Very helpful information during the delivery process. More

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This was our first BMW purchase and it was truly a great experience. Amy Ludlum was great in answering all our questions and helping configure our vehicle. Super supportive and responsive in all aspects of experience. Amy Ludlum was great in answering all our questions and helping configure our vehicle. Super supportive and responsive in all aspects of the transaction. Susan Ward was excellent in explaining all the features to get us on the road. Eric Fender explained the finance portion well and the electronic document signature system was kind of fun. Ric Koresky helped make us feel special, too. Overall a fantastic experience with these friendly professionals at The BMW Store Cincinnati! More

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The BMW store makes buying a new car easy. Loved the digital paperwork signing, it makes the process very efficient Loved the digital paperwork signing, it makes the process very efficient More

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