Amy Ludlum

Ordered car built to my specs. It took a bit longer than expected but the results were impressive. It took a bit longer than expected but the results were impressive. More

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The BMW Store provides fantastic customer service. From start to finish they are excellent. Amy, Ric,Nic and Susan are the best. BMW should be proud to have this team representing them. From start to finish they are excellent. Amy, Ric,Nic and Susan are the best. BMW should be proud to have this team representing them. More

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As our first BMW there has been a little “breaking in” period for my wife and me. Joe addressed our concerns with professionalism and understanding. He kept us informed through each step of the troublesho period for my wife and me. Joe addressed our concerns with professionalism and understanding. He kept us informed through each step of the troubleshooting process and assured us that the BMW Service Department would address any future concerns in a timely manner. Having a loaner provided to us was a bonus and very much appreciated. More

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Every interaction with this dealer was professional and friendly. Everyone was very knowledgeable about the vehicles and did not attempt to hard sell it. The product speaks for itself but everyone was re friendly. Everyone was very knowledgeable about the vehicles and did not attempt to hard sell it. The product speaks for itself but everyone was ready to answer my many questions. Amy Ludlam was the best sales person I have dealt with while buying a car. She was very friendly and did everything she could to answer my questions in all the available options. This is my first experience with the BMW store and I would highly recommend it! I have dealt with many different dealers in the past (Lincoln, Porsche, Mercedes Benz) and nothing compares with The BMW store and Amy. When looking at options for my BMW X7, I started at BMW North in Cincinnati but they didn’t have the colors I wanted. Sales there was more typical to what was used to. I would say a 7 out of 10 rating. They even tried to force the dealer paint and interior protection on me by saying they do this in all vehicles regardless if I order a car or buy one from their lot. This was very odd putting to me so I tried my luck at The BMW Store. I am glad I did because the sales experience here was a 10 out of 10! They offered the dealer protection but did not push it or say it was mandatory. When I go back to buy my nest BMW I will seek out Amy and her team! More

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This was our first visit and purchase at the BMW Store, and we found the experience to be one of the best we've had. Amy was a pleasure to work with, and the dealership goes out of their way to accommodate and we found the experience to be one of the best we've had. Amy was a pleasure to work with, and the dealership goes out of their way to accommodate busy schedules. More

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This was our first BMW purchase and it was truly a great experience. Amy Ludlum was great in answering all our questions and helping configure our vehicle. Super supportive and responsive in all aspects of experience. Amy Ludlum was great in answering all our questions and helping configure our vehicle. Super supportive and responsive in all aspects of the transaction. Susan Ward was excellent in explaining all the features to get us on the road. Eric Fender explained the finance portion well and the electronic document signature system was kind of fun. Ric Koresky helped make us feel special, too. Overall a fantastic experience with these friendly professionals at The BMW Store Cincinnati! More

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Amy and the rest of the BMW deal were amazing! Bought and customized a brand new m340i and everything was perfect from the beginning to the end! Never felt pressured on anything and was kept in th Bought and customized a brand new m340i and everything was perfect from the beginning to the end! Never felt pressured on anything and was kept in the loop the entire time. When I picked up my car I even got an awesome swag bag of gifts. Probably the best dealership in Cincinnati! More

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Amy went above and beyond as well as the young lady helping with the app helping with the app More

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Great experience with no high pressure including on closing day and not trying to sell you add on items. closing day and not trying to sell you add on items. More

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We had an exceptional experience with Amy at The BMW Store. Got a great deal on our 1.5yr old X4 with low miles. Very happy dealing with Amy and the others as we made our deal. LWalker Store. Got a great deal on our 1.5yr old X4 with low miles. Very happy dealing with Amy and the others as we made our deal. LWalker More

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