Susan Ward | Page 64

Truly Responsive Buying Process I had my eye on a particular car, and contacted Brian to schedule a test drive. He was very accommodating from the get go, arranging a test drive imme I had my eye on a particular car, and contacted Brian to schedule a test drive. He was very accommodating from the get go, arranging a test drive immediately to fit my Saturday morning schedule. I was very interested in purchasing the car, but was also considering a completely different make, and Brian did a great job understanding and addressing my questions on the car features and pricing. He and Ric Koresky were terrific in working with me--no gamesmanship, but clear willingness to help get the deal done, including smart financing approaches. I felt like a valued customer, and not pressured to make a purchase. Once I made the deal, Susan Ward did a great job highlighting all the capabilities of the car, and Jemar was very helpful working through the financing. All in all, a great buying experience, and a great car! More

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Thorough and Pleasant Lease Experience After agreeing to lease a 2018 430i Grand Coupe Tim Morrison kept us informed of progress and delivery with text, email and phone calls. Before delive After agreeing to lease a 2018 430i Grand Coupe Tim Morrison kept us informed of progress and delivery with text, email and phone calls. Before delivery a small scratch was discovered on bumper. They would not deliver the car until this was corrected to my satisfaction. This is an example of thoroughness of this dealership. Mr Morrison accommodated my schedule for a new delivery date. Ric Koresky explained in detail the minor problem, repair that was done and documented it for me. I may have not noticed the minor blemish if they hadn't told me about it. He stated they would not release a vehicle unless it was perfect. I appreciate their honesty and thoroughness. More

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Great experience! We were pleasantly surprised with our experience at the BMW Store! We were greeted almost immediately by Brian and felt that we were a valued customer We were pleasantly surprised with our experience at the BMW Store! We were greeted almost immediately by Brian and felt that we were a valued customer from start to finish. We did not expect to lease a car that afternoon, but we felt comfortable and trusted that Brian was honest and upfront with all of the details. We did not feel any pressure from the sales team and are confident in our purchase (lease). We will most likely be a customer for life. Thank you Brian, Ric, and Susan! More

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Excellent A few days ago, I walked into The BMW Store in Cincinnati to ask some questions about the lease-end process for my 2015 428i convertible, which was A few days ago, I walked into The BMW Store in Cincinnati to ask some questions about the lease-end process for my 2015 428i convertible, which was originally leased at that dealership; and drove-off later in the day with a newly leased 2018 M4. It had been my intention to exchange BMW's at the Tucson dealership, as I now live there 9 months of the year; however, that choice was changed by the team at The BMW store, including sales, genius, lease manager, finance manager and General Manager. Individually and collectively, they cleared up some misunderstanding I had about the process and made a fair offer for me to lease a beautiful, fully-loaded M4 in the showroom. In particular, Paul Kolleck proactively addressed all my questions/concerns and found the right car to meet.exceed my needs. Overall, it was an enjoyable experience. More

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Bmw store Third car I've gotten from br BMW store. Excellent customer service. They've gone above and beyond for me. I don't have much else to say Third car I've gotten from br BMW store. Excellent customer service. They've gone above and beyond for me. I don't have much else to say More

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2018 M4 Paul Kolleck and team at the BMW Store were great to work with. They listened to our needs and recommended options that we could evaluate simply. We Paul Kolleck and team at the BMW Store were great to work with. They listened to our needs and recommended options that we could evaluate simply. We love our new M4! More

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Great experience The staff was prompt, knowledgeable and helpful. This dealership has a great variety of inventory to choose from and the staff is top notch. While we The staff was prompt, knowledgeable and helpful. This dealership has a great variety of inventory to choose from and the staff is top notch. While we were not planning on buying a car the day we stopped in the The BMW Store, our salesperson, Brian DiPaolo, was so informative on our test drive that we bought the vehicle on the spot! Thanks, Brian and team! More

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Well organized from park to drive. We were looking at a used 540 and saw the new 2017 540i x-drive M Package on the show room floor. Tim began to show my wife and me the car and it sold We were looking at a used 540 and saw the new 2017 540i x-drive M Package on the show room floor. Tim began to show my wife and me the car and it sold itself. (Obviously it's BMW, although Tim helped with a lot of info on the new tech, we already own a 2008 528i) Tim Morrison took us through the sales process and was very well informed about the car and it's specs. I think I've found a good salesman for life. We were greeted at the door and helped as soon as we showed up, very comfortable, with no pressure, and Tim is a super likable guy so he fits well with the brand. All in all a great experience. Will definitely use them again!!! More

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Great experience! I had a wonderful experience recently purchasing my first BMW! Tom Wellbaum and the whole team were wonderful to deal with, they made the whole car b I had a wonderful experience recently purchasing my first BMW! Tom Wellbaum and the whole team were wonderful to deal with, they made the whole car buying process very easy without any pressure. Thanks to Tom and the team- I LOVE MY X3! More

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perfect! all was handled wonderfully! staff friendly, knowledgeable , and efficient. love the new BMW timeliness in getting vehicle not so timely though all was handled wonderfully! staff friendly, knowledgeable , and efficient. love the new BMW timeliness in getting vehicle not so timely though all in all , great ! More

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