Susan Ward | Page 40

Impressed is an understatement! Emily Blose created an absolute first class experience. From start to finish, I felt that my voice was heard and needs were understood. The BMW Store creates a boutique con absolute first class experience. From start to finish, I felt that my voice was heard and needs were understood. The BMW Store creates a boutique consultative feel that leaves you knowing you made an excellent decision. Eric in finance was also an amazing resource and made sure I understood all my options (the most seamless finance experience I’ve experienced to date). Susan was informative and intuitive and addressed every concern. I couldn’t be happier with my experience and decision. I truly feel as though The BMW Store is a family. Louis Velazquez made I was connected to a fabulous team of people. More

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Hi,The purchase & delivery of my new X3 couldn’t have Hi, The purchase & delivery of my new X3 couldn’t have been any better. I got so lucky to have my perfect build come in 2 days later on a truck! Pa Hi, The purchase & delivery of my new X3 couldn’t have been any better. I got so lucky to have my perfect build come in 2 days later on a truck! Paul Kolleck was awesome as was his colleague Susan Ward that showed me all the features of the X3. Thanks BMW Store team for getting me back to the BMW family! Regards, Benita Ross More

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Great experience. Paul Kolleck and Susan Ward could not have made the process easier. Went in for a pre-lease inspection and left with a new car. have made the process easier. Went in for a pre-lease inspection and left with a new car. More

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Very good experience all around. Jonathan was friendly, helpful, and patient. I was looking for a smaller SUV with all the bells and whistles. The X3 was the most comfortable of the 10 brands I drove tha helpful, and patient. I was looking for a smaller SUV with all the bells and whistles. The X3 was the most comfortable of the 10 brands I drove that week and Jonathan was just the guy to point out all the technical details of the features as we ran the test drive. Susan followed up with an individualized detailed introduction to the specific car when I returned for the purchase. Jonathan has also followed up and answered several questions after the sale. Thank you for helping to make this an easy decision. More

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All the people were very professional and friendly. Paul and Susan have answered our questions in a timely fashion. The other people that we have had contact were also very willing to assist us. and Susan have answered our questions in a timely fashion. The other people that we have had contact were also very willing to assist us. More

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Paul Kolleck and Susan Ward made this experience truly special. They covered all bases fully, and even allowed me a loner care while waiting for my car to be built and delivered. Thank you so much Paul special. They covered all bases fully, and even allowed me a loner care while waiting for my car to be built and delivered. Thank you so much Paul and Susan! More

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I thoroughly enjoyed my purchase experience at the BMW Store. There was no pressure to buy. I had a X-3 (2021) built and it only took three weeks for delivery. I was surprised at the short turnaround s Store. There was no pressure to buy. I had a X-3 (2021) built and it only took three weeks for delivery. I was surprised at the short turnaround since we are currently in a pandemic. Some of the other auto manufacturers are experiencing significant delivery delays. The staff was friendly, professional, and courteous. I got all of my questions answered. I am happy with my vehicle choice and this dealership. More

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I worked with Paul Kolleck and after sitting down for a few minutes literally asked: "Did we just have the easiest car buying experience, ever?" Short answer is yes, and delivery was a breeze with Susan d few minutes literally asked: "Did we just have the easiest car buying experience, ever?" Short answer is yes, and delivery was a breeze with Susan doing a great job explaining the huge amount of features available. Will be back. More

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Outstanding group of folks at the BMW store. Starting with a great product of course, and they work together as a team. They made sure we got the best possible deal. No pressure, good advice on selectio with a great product of course, and they work together as a team. They made sure we got the best possible deal. No pressure, good advice on selections, and financing was a breeze. Everyone we dealt with there, including especially the service department, have been similarly expert and professional. Special shout out to Paul Kolleck, Susan Ward, Ric Koresky and Eric Fender. More

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Rodney in service has always been a pleasure to work with. Jonathan Kumar was a first time for me. I think he did a commendable job for a young salesperson. In all, everyone was very helpful. with. Jonathan Kumar was a first time for me. I think he did a commendable job for a young salesperson. In all, everyone was very helpful. More

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