Susan Ward | Page 61

New M240i Paul was extremely responsive and answered all of my questions (even the silly ones), the customer service was a key reason for choosing to purchase a Paul was extremely responsive and answered all of my questions (even the silly ones), the customer service was a key reason for choosing to purchase a BMW. The BMW Store did not have the exact model I was looking for and Paul searched to find the perfect car based on my requests. I went on vacation and when I returned my new car was waiting for me. Susan provided a thorough orientation to the car and its features and Conor made the tedious financial component efficient and fun. Thanks for a great experience! More

Print

I purchased a Certified Pre-Owned BMW I met with Paul Kolleck back in the fall when thinking over my options to lease or buy a BMW. From the beginning he was helpful, without being pushy I met with Paul Kolleck back in the fall when thinking over my options to lease or buy a BMW. From the beginning he was helpful, without being pushy in any way. When I decided to hold off my search until the spring, he stayed in touch. When I dropped in out of the blue to find out about a car on the lot, he made time. He made my experience very enjoyable. A real difference when I compare it to the service I received at some of the competing dealerships in my search. I must say it helped seal the deal in my buying a BMW. I can say it made me a lifelong customer when Susan spent an hour with me to explain all of the features of my new car that I never would have understood otherwise! Her patience, knowledge and attention to detail made sense of everything for me. More

Print

New 740i I've dealt with The BMW Store for many years now, always a great experience. They really make sure you understand your new vehicle before you leave. I've dealt with The BMW Store for many years now, always a great experience. They really make sure you understand your new vehicle before you leave. Great sales team and great service. More

Print

Purchased new M5 and traded prior M5 I had an outstanding experience working with Paul Kolleck, Mark Harless, Susan Ward, and Ric Koresky in purchasing my 2018 BMW M5 and trading my 2013 I had an outstanding experience working with Paul Kolleck, Mark Harless, Susan Ward, and Ric Koresky in purchasing my 2018 BMW M5 and trading my 2013 M5, even though I live out of state. Each provided truly exceptional customer service every step of the way. I am very particular about car options and ask a lot of questions. My first contact was with Paul, who answered all of my questions about the car and provided new information I did not know, despite my research. He helped me obtain manufacturer discounts on the purchase, was extremely friendly and wanted to earn my business. Mark helped with my trade, negotiated and worked with me to make it happen and gave me a fair and reasonable offer. Susan then explained every option on the car, many of which were new to me, demonstrated its features and answered my questions. Conor walked me through all of the paperwork, explained all options, and worked with me in making the best choices for my new car. Finally, Ric met with me and made sure I was completely satisfied and happy with all aspects of my experience with the dealership and even gave me a very nice gift. I found everyone at The BMW Store to be friendly, knowledgeable, and helpful. I could not be more pleased with my experience and highly recommend them. More

Print

Great experience and so efficient!! I would like to personally thank Paul Kolleck and the entire BMW Store team for a superb job in putting a deal together on my new 2018 BMW x3. Fr I would like to personally thank Paul Kolleck and the entire BMW Store team for a superb job in putting a deal together on my new 2018 BMW x3. From start to finish, I had a great experience. Susan Ward put the icing on the cake when she patiently took the time to walk through every feature of my car. She was very informative and a pleasure to work with. I would highly recommend Paul, if you are in the market for a BMW. More

Print

BMW X3 Bought this new X3 from a distance and the dealer made it as convenient as they could to accommodate my needs. Excellent service in day of pick up! Bought this new X3 from a distance and the dealer made it as convenient as they could to accommodate my needs. Excellent service in day of pick up! More

Print

Outstanding Service and Customer Care After a long awaited BMW purchase, my wife and I could not be happier with the end to end service and customer care we received at The BMW Store. The After a long awaited BMW purchase, my wife and I could not be happier with the end to end service and customer care we received at The BMW Store. The salesman, Paul Kolleck was nothing short of exceptional ensuring all details were covered, questions answered, trade-in fairly quoted and any concerns addressed. On the day of our pickup, Susan Ward, the resident BMW Genius ensured we fully understood every aspect of the car, both in an out. She is no doubt very knowledgeable with the BMW brand of cars! I would have no issue purchasing another car from The BMW Store and recommending friends and family. Keep up the great work! More

Print

Excellent accommodation My Dad and I came in for a new BMW for me. ? Done. Exactly what I wanted and a great goodie bag came with car My Dad and I came in for a new BMW for me. ? Done. Exactly what I wanted and a great goodie bag came with car More

Print

Quick and easy This is my second lease with my BMW, and my first with The BMW Store. Katelynn was my initial contact and was tremendously helpful throughout the proc This is my second lease with my BMW, and my first with The BMW Store. Katelynn was my initial contact and was tremendously helpful throughout the process, and a pleasure to work with. Paul is friendly and enthusiastic and we luckily we were able to come to a deal quickly as I was crunched for time. My interactions with Susan, Conor, and Ric were brief but they were very courteous and definitely contributed towards an all-around positive experience. Would definitely recommend doing business here. More

Print

Good Experience Again! These folks are great - professional, responsive, and responsible about exceeding their customers expectations. This is my third leased vehicle along These folks are great - professional, responsive, and responsible about exceeding their customers expectations. This is my third leased vehicle along with our purchased Mini Cooper. Happy about everything. Highly recommend! More

Print