Susan Ward | Page 65

Great Service from Brian DiPaolo Brian DiPaolo went above and beyond to make sure my needs were met. He kept me in the loop regarding the delivery date and was very obliging. Susan Brian DiPaolo went above and beyond to make sure my needs were met. He kept me in the loop regarding the delivery date and was very obliging. Susan Ward was also very helpful. More

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Memorable Customer Experience Brian DiPaolo and the rest of the team at the BMW Store were very easy and helpful to work with. Brian answered all of my questions respectfully and I Brian DiPaolo and the rest of the team at the BMW Store were very easy and helpful to work with. Brian answered all of my questions respectfully and I never felt pressured into making a decision. The whole process was painless and I left very satisfied with my buying experience. I would definitely recommend this dealership! More

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Excellent experience from start to finish My purchase experience working with Brian and Rick was excellent. I ordered a car, which I had never done before, and they were very helpful in expla My purchase experience working with Brian and Rick was excellent. I ordered a car, which I had never done before, and they were very helpful in explaining the process, assisting with feature selection, and updating me along the way. Each person with whom I interacted was extremely pleasant and eager to assist. The BMW Store team went out of their way to ensure my car was perfect when it arrived. The delivery experience was fantastic. From Brian's presentation of my car, to Susan's care in explaining all the features and teaching me the system. I couldn't imagine a better car buying experience. More

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Great Dealership, Great Service, Great Car I walked into the BMW store just over two weeks interested in a pre-owned BMW X3. I met Tim Morrison who listened patiently to what I was looking for I walked into the BMW store just over two weeks interested in a pre-owned BMW X3. I met Tim Morrison who listened patiently to what I was looking for and my needs. Tim was truly OUTSTANDING, in that their was no salesmanship and his #1 goal was to ensure he understood what I wanted and had a great experience. Within 48 hours he found exactly what I was looking for and we were able to quickly get to a great and fair price on the pre-owned X3 and my trade in. There was no hassle and fuss, and Tim went the extra mile to ensure I was 150% a happy customer. I love my BMW X3, and working with the BMW Store and Tim reset my car buying expectations. I even stopped by one week later and Susan was ready to help with any questions on the technology or capabilities of the X3. Everytime I walk into the dealership I feel like a valued customer. I am now a BMW convert for life. More

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Excellent experience The BMW Store is a well run organization with quality personnel. They have an excellent facility and do not use high pressure sales tactics. My firs The BMW Store is a well run organization with quality personnel. They have an excellent facility and do not use high pressure sales tactics. My first visit was in October just to get a feel for the different models BMW offered. A second visit in November to drive a 430 to see how I liked it. A third visit in December where I told them I was not going to spend time negotiating I just wanted their best offer and that's exactly what they provided. I highly recommend visiting the BMW Store if you are interested in a BMW. Even if your not, BMW's selection of vehicles is worth seeing. More

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Helpful & patient I knew in the spring that I was going to buy another BMW but wasn't in a hurry to get it done. I told Tim I would be back and I would contact him whe I knew in the spring that I was going to buy another BMW but wasn't in a hurry to get it done. I told Tim I would be back and I would contact him when I knew what I wanted. He didn't pressure me & when I came back, he helped me get the car with all the features that I wanted. I just picked it up last week & I love it! More

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Great Experience I purchased my first BMW this past weekend and had a great experience. After explaining what I was looking for, the sales team went above and beyond I purchased my first BMW this past weekend and had a great experience. After explaining what I was looking for, the sales team went above and beyond to help me find exactly what I wanted. More

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Simple and Effective Car Purchase Tim is very helpful and patient, he made the car purchase like buying a toy. I visited the store in early August, without having any options in mind. Tim is very helpful and patient, he made the car purchase like buying a toy. I visited the store in early August, without having any options in mind. Tim showed me the X1 2016 model and also explained me on the add-on options. No hard sales. After a few weeks, I was ready to purchase, and there are a few options in my mind, e.g. F-Pace, Lexus RX350, Macan, and X3. FInally I got convinced by him to lock my option as X3. The purchase flow is super simple, my car was parked in front of the gate, spent 1 hour on documents, and drove my car away. Susan is very nice and knowledgeable to explain the car features to us. I found a few minor debris on the side when I was about to drive the car away. Both Tim and Susan helped me to arrange the follow up full detailed clean for me, which made the purchase worry free. Conor is very organized and effective, he made the finance process much faster than I expected, and still being able to explain all the details to me. More

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Great experience! I had a great experience with the team at the BMW store, I highly recommend! Oh, and I happen to love my new car too. Brian & Ric found me the exact c I had a great experience with the team at the BMW store, I highly recommend! Oh, and I happen to love my new car too. Brian & Ric found me the exact car I really wanted even though it wasn't available onsite at the time of my first visit. More

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Great Experience This was my first time leasing a BMW and each member of the sales team was informative, accommodating and great to work with. I can tell that customer This was my first time leasing a BMW and each member of the sales team was informative, accommodating and great to work with. I can tell that customer service is a big priority for them. Tim gave me a great deal on my trade in and I love my new car. More

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