Susan Ward | Page 65

Very Happy BMW Store Customer My husband and I both needed to purchase two new cars! From past experiences I despise the process of picking and negotiating for a new car, and we h My husband and I both needed to purchase two new cars! From past experiences I despise the process of picking and negotiating for a new car, and we had to do this time two! The Team at the BMW store made this process the best one we have experienced to date. Thanks to The BMW Store Team! More

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BMW Purchase We recently bought our third BMW and our second working with Dean Stathes. He was an absolute pleasure to work with through all aspects of the purcha We recently bought our third BMW and our second working with Dean Stathes. He was an absolute pleasure to work with through all aspects of the purchase. He was thoroughly knowledgeable of the car and made the purchase very easy and comfortable for us. He was also a big reason that we went back to the BMW Store for our most recent purchase. We also found the time spent with Susan Ward to be very valuable and helpful. Jemar Dubose was also very helpful in completing the purchase. We would gladly recommend the BMW Store to anyone. More

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A dealership that really cares about their customers I had been looking for a 2015 328I and had been to about six dealerships. I stopped in the BMW store and struck up a conversation with Dean Stathes. I had been looking for a 2015 328I and had been to about six dealerships. I stopped in the BMW store and struck up a conversation with Dean Stathes. Dean was very mild mannered and I respected his low key approach. I told Dean what I was looking for and then gave him a price. After considering my price the two of us agreed to a middle ground and I bought the car immediately. I told Dean I was not interested in a great deal of other extras...i.e...extended warranties.... and he never once pressed me for anything else. I also enjoyed my time with Susan who spent time going over all the features of the car. I have bought many other vehicles in my years and never once was I treated with the care that this dealership gave me. I know we have several years to work together with service and other experiences but so far they have impressed me more than any other dealer I have purchased a vehicle from. More

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"Great Experience" I had a great experience leasing my BMW. The day I went in I just planned on looking at my options, however, I left that day with a car! Everybody was I had a great experience leasing my BMW. The day I went in I just planned on looking at my options, however, I left that day with a car! Everybody was great. Thank you. More

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Great experience as a first time buyer Was looking for a new car at an affordable price. I had done my research and wanted a BMW i3 EV. Susan Warf my salesperson responded quickly to my ori Was looking for a new car at an affordable price. I had done my research and wanted a BMW i3 EV. Susan Warf my salesperson responded quickly to my original email to test drive the car. They even let me drive it for 2 days to see if an EV fit my lifestyle. FInancing was painless . I shared my budget and after some back and forth they gave me a good price for a 2 yr lease. Great cars and super staff, I'd recommend this store to anyone looking for information on a new vehicle! More

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Low pressure, fair dealings Great experience with professional salespeople and no high pressure tactics. Fair price, too. I appreciated the ability to negotiate fairly quickly an Great experience with professional salespeople and no high pressure tactics. Fair price, too. I appreciated the ability to negotiate fairly quickly and convenient pick up and financing process. More

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Great Experience Thanks to all of the people at The BMW Store for there time and patience in helping my wife and I pick out our "special" car. When we stopped by the s Thanks to all of the people at The BMW Store for there time and patience in helping my wife and I pick out our "special" car. When we stopped by the second time, our salesperson was not working but the others filled in and gave us 100% attention and that made us feel comfortable in picking the BMW Store to make our purchase. Beth and Jeff More

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Excellent experience with Susan! My wife and I were looking to buy our first car together, and we were so lucky to walk in and meet Susan. She took care of us through every step in th My wife and I were looking to buy our first car together, and we were so lucky to walk in and meet Susan. She took care of us through every step in the process and was a real pleasure to work with. So polite, friendly and customer focused. I can't imagine a better car buying experience than the one Susan provided. More

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Sasan Ward Susan was able to take me from frustrated to elated, her knowledge of the brand is impressive, her follow-through laudable and her disposition makes a Susan was able to take me from frustrated to elated, her knowledge of the brand is impressive, her follow-through laudable and her disposition makes all of the buying processes enjoyable. Connor made this the single most pleasant financing experience I have had. I love my new BMW wagon and am very satisfied with the service I have receive during this buying process. More

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Very Pleased! We have purchased three vehicles from this dealership, the most recent for our son, a new driver. We have been greatly pleased with the sales and fina We have purchased three vehicles from this dealership, the most recent for our son, a new driver. We have been greatly pleased with the sales and financing experience each time. The employees are courteous and helpful. We feel like we have been treated respectfully and fairly with each transaction. The customer service is beyond compare and the service department goes above and beyond to make servicing vehicles actually an enjoyable experience. We drive from north of Dayton to access this dealership and their service department. We will return again and again! More

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