Susanna Yim
Susanna Yim at Norm Reeves Honda Superstore Cerritos

Susanna Yim

6 Years Honda Platinum Internet Sales Manager

Norm Reeves Honda Superstore Cerritos

18500 Studebaker Road
Cerritos, CA 90703

Contact Me
4.9
967 Reviews

Enjoy assisting the customers to drive off our dealership with the big smiles in a new or preowned vehicle they were dreaming for. 😊

Dealership Experience

13 yrs, 2 mos

Industry Experience

18 yrs, 2 mos

Languages Spoken

English English

Korean Korean

4.9

967 Reviews

Write a Review

967 Reviews of Susanna Yim

October 27, 2025

Dealership Rating
Employee Rating

Susanna was great! She was very prompt with informative and straight forward answers. A great asset to her organization. I dealt with three other dealerships and seve More

by chrismihai
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 28, 2025

Norm Reeves Honda Superstore Cerritos responded

Honesty does drive the best deals, and Susanna’s got that skill on lock! We’re thrilled she stood out as the real deal, Chris. Thanks for putting your trust in Norm Reeves Honda Cerritos!

October 18, 2025

Dealership Rating
Employee Rating

Very helpful and straightforward dealer. Transparent pricing, great communication and service. Susanna was helpful in reducing the time I had to spend in the dealership filling out paperwork More

by ivanepulido24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 20, 2025

Norm Reeves Honda Superstore Cerritos responded

Stories like this always remind us why we love what we do! Thanks for giving Susanna a special shoutout for making your visit especially smooth and easy. Congrats on your new Honda, too! What features are you most excited to test out?

October 13, 2025

Dealership Rating
Employee Rating

The 1st time I walked in to this dealership to look for a car, the sales person who was showing the cars did not give any information, barely answered my questions and didn’t seem like he wanted to be there More

by michelleyyyj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 14, 2025

Norm Reeves Honda Superstore Cerritos responded

Every great story has a plot twist, and yours was Susanna! We’re glad your return visit turned things around and gave you the ending you deserved. Thank you for giving us another chance, Michelle, and if there's anything else we can do to enhance your experience, please don't hesitate to contact us anytime.

October 07, 2025

Dealership Rating
Employee Rating

Best customer service dealer I’ve experienced . . took care of my care issues great prices and their fast on returning your vehicle More

by Aleks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 08, 2025

Norm Reeves Honda Superstore Cerritos responded

Aleks, we’re cheering over here! Your review made our day! The team works hard to deliver great service and fair pricing, so it’s awesome to know it made a difference. Thanks for being part of our dealership family!

October 02, 2025

Dealership Rating
Employee Rating

Kind and no hassle for dealing price and quick process. And more choices of colors than other dealers. More

by nathanbaik
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 03, 2025

Norm Reeves Honda Superstore Cerritos responded

We love to bring the color and the quick deals! We’re happy you found what you were looking for. Thanks for trusting us with your car-buying experience.

September 30, 2025

Dealership Rating
Employee Rating

Susanna was so helpful in helping me choose a car! Even though they didn’t have the color I originally wanted she made sure to find something even better! I love my new 2025 Honda Accord Hybrid L Spor More

by aly
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 01, 2025

Norm Reeves Honda Superstore Cerritos responded

Susanna clearly played the role of the perfect style consultant, Aly! Even without your first-choice color, she found a look that fit you even better. Enjoy showing off your sleek new Accord Hybrid L Sport. It’s definitely runway-ready.

September 21, 2025

Dealership Rating
Employee Rating

Susanna was the best ! ! very nice and helpful ☺️ got to drive off with a great car ! More

by lizzz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 22, 2025

Norm Reeves Honda Superstore Cerritos responded

Amazing to hear Susanna paired you with the right car and a smooth handoff. We are grateful for your kind words and thrilled that you left smiling. Thanks for the recommendation.

September 18, 2025

Dealership Rating
Employee Rating

Susanna was so good she is the best sales person. Thank you so much for all the help. More

by adelacruz2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 19, 2025

Norm Reeves Honda Superstore Cerritos responded

Adela, thank you for the shoutout! Susanna truly is an all-star! We’re thrilled she made your experience such a positive one. Here’s to many happy miles ahead with your new ride.

September 16, 2025

Dealership Rating
Employee Rating

I want to thank Susanna Yim for helping me purchase a car at the price I was looking for. Great work and deal from her at Norm Reeves Honda Cerritos. More

by kennethdao08
Recommend Dealer
Yes
Sep 16, 2025

Norm Reeves Honda Superstore Cerritos responded

Kenneth, thanks for the shout-out for Susanna. We will pass your praise along so she knows how much you appreciated her help finding the right car at the right price. Enjoy the new ride and drive safe. If anything else comes up, Susanna and the team are happy to help.

September 15, 2025

Dealership Rating
Employee Rating

Una muy buena experiencia , excelente atención de parte de Susana , diligente , eficaz y una maravilla firmar y salir con nuestro nuevo vehículo . Esmerada de atención de Susana . Felicitaciones y una vez More

by jorgenica11
Recommend Dealer
Yes

Other Employees Tagged: Susanna Yim

Sep 16, 2025

Norm Reeves Honda Superstore Cerritos responded

¡Muchísimas gracias por compartir tu experiencia! Nos alegra saber que Susana hizo que la firma y la entrega del vehículo fueran tan sencillas y alegres. Le pasaremos tus felicitaciones para que siga dando esa atención esmerada.

1
...

Dealership Inventory (1088 Vehicles)

new 2026 Honda CR-V car, priced at $36,100
2026 Honda CR-V
new
Gray exterior
CVT
All-wheel Drive
new 2025 Honda Civic car, priced at $29,055
2025 Honda Civic
new
White exterior
CVT
Front-wheel Drive
new 2026 Honda CR-V car, priced at $38,295
2026 Honda CR-V
new
Black exterior
CVT
All-wheel Drive
new 2025 Honda Accord car, priced at $32,210
2025 Honda Accord
new
White exterior
CVT
Front-wheel Drive
new 2026 Honda HR-V car, priced at $31,955
2026 Honda HR-V
new
White exterior
CVT
Front-wheel Drive
new 2025 Honda Accord car, priced at $31,755
2025 Honda Accord
new
Silver exterior
CVT
Front-wheel Drive