Suzanne Cochrane | Page 11

Buyer BEWARE!!!!!! Picked up a 2015 Mercedes Benz ML 350 on August 18, 2015. For my first 8 days of ownership I had to hand it into service and settle for a loaner car Picked up a 2015 Mercedes Benz ML 350 on August 18, 2015. For my first 8 days of ownership I had to hand it into service and settle for a loaner car so Helms Bros can fix what should of been fixed. Asked Multiple times during my first 7 days I did not want the vehicle and wanted a different one but was not honored what is labeled on their Certified Pre-Owned section of Helms Bros website. From the beginning of my purchase I felt this place is way to shady for me. Management refuse to call their customers back when they promise they will. I WILL NEVER BUY FROM HELMS BROS AGAIN!!!!!! A big thumbs down to Suzanne Cochrane and Joh Kunz, they are the reason I will never return, Shame on you!!!!! More

Report | Print

Horrible Service and General Management As owner of S63 2015 i had certain expectations when it comes for service. WORST DEALERSHIP EVER. Sales staff tries hard to make a sale but SERVICE As owner of S63 2015 i had certain expectations when it comes for service. WORST DEALERSHIP EVER. Sales staff tries hard to make a sale but SERVICE Dept MUST ensure customers return. Well, I am NOT returning as a customer and will make sure that NONE of my friends and colleagues even considers HELMS BROS. Please remeber, Susan (owner/manager) is the BIGGEST PROBLEM at HELMS in my opinion. Respectfully, MIKHAIL ILYAICH More

Report | Print

"The best or nothing" holds true for Mercedes-Benz AND Helms Helms Bros. in Bayside has become a home away from home. Since my last review, I have purchased and leased three vehicles. A GLK 350 for my father, a Helms Bros. in Bayside has become a home away from home. Since my last review, I have purchased and leased three vehicles. A GLK 350 for my father, a E350 for myself were purchased and a GLK350 was just leased for my wife. So I believe that this brings my total number of vehicles rolled out of their doors at 5 or 6, so you can believe me when I say that I am a repeat customer! The vehicles are just that, vehicles... safe, dependable and above all, Mercedes-Benz! You know your family is safe on the road when all the distracted drivers out there are lurking, or when you are driving alone, tempting the speed limit on a clean stretch of freshly paved highway asphalt! Now, the dealership... the dealership is what counts when you make a purchase AND when you service your vehicle. I can whole heartedly say, without a doubt, that if it were not for the people that are there for me, I would not be taking the time to write this review. You hear it again and again; They treat you like family... blah, blah, blah... but I'm telling you.. they treat you like family!! From the minute you walk in, to the minute you drive off, to the minute you service your vehicle(s), to the minute you do it all over again! I have never, in my life, been treated so well. If you are in the market for a vehicle, do yourself a favor and go to Helms! I did it years ago and haven't given it a second thought since! Go see Mikey for sales, Carmine for service and tell them Pete the Greek sent you! See you down the road... More

Report | Print

Simply Outstanding! This will be the fourth vehicle I purchase, and the first one from Mercedes Benz. I have had experiences dealing with sales representatives and manag This will be the fourth vehicle I purchase, and the first one from Mercedes Benz. I have had experiences dealing with sales representatives and managers from many different dealerships, but never have I seen such exceptional service! My sales representative Kelvin Nunez has been astonishingly accommodating and understanding. From the moment I walked in, I was greeted with the most impressionable and professional way. I was immediately taken to the vehicle I was interested in and given a full and detailed explanation on every little detail. Although it took him a while to locate a test vehicle, the test drive was memorable and comfortable. Unlike some other dealerships where sales representatives exaggerate the vehicle's advantages, Kelvin was always honest and never at one point did I feel as I was being pushed. He was truly concerned about me getting the vehicle I truly desired! Even during negotiations, he was kind, courteous, and never pushy. But most importantly, he was never dishonest about the transaction, always being truthful and honest making the entire transaction very transparent! John Kunz appraised my vehicle. Although I did not have much interactions with him, he was always kind and very perceptive. Although I could not come to agreement initially with John, he nevertheless has left a truly positive impression. Finally, Suzanne Cochrane was/is the general manager of Helms Bros. There is so much that can be said about her, but I believe I can summarize by stating that "Suzanne redefines the standard for a dealership!". Under her leadership, it was immediately apparent that she had raised the service quality at this dealership to levels unheard of before! She was very apologetic about the delayed test drive, and even took her time to personally greet me and thank me during the negotiations the next day! Overall I was very impressed with this dealership and I definitely look forward to dealing with them in the future again! UPDATE 03/02/2015 My experiences over the past few days really solidifies my opinion with regards to this dealership. I just cannot express how satisfied I am with their level of service. After the negotiations and during the process of picking up the vehicle, I ran into issues with registering the vehicle. As a result I was unable to purchase the vehicle I was interested in. I tried to rectify this issue, visiting the dealership multiple times over a span of three days. At this point, Suzanne Cochrane, the General Manager; recognized me invited me into the office of Jennifer Lang, the Sales Manager. There, they revealed that I wasn't just another statistics on their system. They were actively discussing my case and trying to work around the issue. Eventually, Jennifer Lang and Suzanne Cochrane called every person involved into the office and figured out a solution to the problem! I have never seen such amazing service from a dealership before! I would like to thank Suzanne for continuously looking into this issue. I would not have been able to obtain this level of service anywhere and I would definitely not be purchasing a Mercedes Benz vehicle if it weren't for you. You have saved me countless hours and made what would normally be a frustrating experience a really exciting one. Furthermore, I would like to thank Kelvin Nunez who not only had the dedication to providing excellent service, but also the patience to deal with my constant inquiries into the situation. More

Report | Print

outstanding This is the third Mercedes Benz I have purchased. My brother introduced to the Helmesbrother dealership. Since they have become family to me also. I This is the third Mercedes Benz I have purchased. My brother introduced to the Helmesbrother dealership. Since they have become family to me also. I will continue to purchase by vehicles from them. The customer service is unquestionably. More

Report | Print

New Car Purchase I received a warm and welcoming experience at the Helms Brothers Dealership. I would highly recommend this dealership to anyone searching to purchase I received a warm and welcoming experience at the Helms Brothers Dealership. I would highly recommend this dealership to anyone searching to purchase a new automobile. Maurice handled all aspects of my new car purchase and took his time to explain the different sales and lease options available. More

Report | Print

Outstanding from Start to Finish! I recently pre-ordered a 2015 C-Class from Helms Bros., and the experience was outstanding from beginning to end. The receptionist kindly welcomed me I recently pre-ordered a 2015 C-Class from Helms Bros., and the experience was outstanding from beginning to end. The receptionist kindly welcomed me when I walked though the door, and all of the employees were interested in offering me a world class experience. Andrea Kass was a pleasure to work with, and she kept me updated on the status of my car on a daily basis. When the factory unexpectedly changed the delivery date, she had a loaner car delivered to my workplace by the end of the day. I was able to use the car on a daily basis until my new car arrived at the dealership. Andrea was easy to communicate with, she responded to e-mails and phone calls almost immediately, and she was truly interested in making me happy. The operation at Helms Bros, from top to bottom, is world class. The employees are exceptional, the customer service is top notch, and everyone there hopes to make your day better. I highly recommend Helms Bros. for your new or pre-owned vehicle, and I look forward to working with them in the future! More

Report | Print

Great Experience I've purchased/leased five or six cars from Andrea Kass at Helms Bros and consistently return based upon the amazing customer service coupled with fai I've purchased/leased five or six cars from Andrea Kass at Helms Bros and consistently return based upon the amazing customer service coupled with fair pricing. Andrea is uniquely qualified and is always up to date on the various packages and options available. She truly listens to the needs of her clients and makes practical suggestions that are motivated by her analysis of the customer's true needs. She makes car buying a pleasant experience and is extremely effective at explaining new features to us. I've recommended Andrea to many friends and will continue to do so into the future! As you can tell we are fans of Andrea Kass, Suzanne Cochrane and HELMS BROS. Thanks everyone! More

Report | Print

No One Is Irreplaceable - But Some Are Difficult To Replace! Five words: Evelyn Chin is THE BEST!!! A Sales Associate Has The Ability To Make A Shopping/Buying Experience A Good One Or A Bad One – We Had An Awes Five words: Evelyn Chin is THE BEST!!! A Sales Associate Has The Ability To Make A Shopping/Buying Experience A Good One Or A Bad One – We Had An Awesome One! She's An Outstanding Sales Associate. She's Knowledgeable, Intelligent, Kind, And Honest: Normally You Can’t Even Use The Word Honest And Car Dealership In The Same Sentence But Every Time We Speak With Ms. Chin We Go Away With A Smile On Our Face… No One Is Irreplaceable – But Some Folks Are Hard To Replace: Ms. Evelyn Chin Is One Of Such - Whoever Hired Ms. Chin Did Helms Bros. A Favor. Thank You Ms. Evelyn, From The Bottom Of Our Hearts, Sincerely, Denochy & Andrea C. Mr. John Kunz And Mr. Daniel Rosa – Thank You For Adding Joy To Our Experience!!! You Guys Rock! Ms. Suzanne Cochrane, I Think Great Managers Get The Best Out Of Their Employees...Thank You! Our Experience Didn’t Stop There – Like In Most Cases After A Sale The Awesomeness Dies –Like Some Companies That Only Offer Great Deals To Their New Customers. But Not Helms Bros. They Follow Through, ALL The Way Through! Mr. Brian Kearns – Thank You! I Know My Husband Called You Every Day And Each Time You Answered The Phone You Were Always So Respectful And Pleasant. You Have All Helped To Make This Experience Memorable. Great Team Work! Good Job Helms Bros. You Now Have Two Very Loyal Customers That Will Be Talking About You For Days, Years Even And Referring All Our Friends And Family To The Best Car Dealership Ever – You Guys Are Classy! More

Report | Print

Certified pre owned E 350 purchase and dealer service. This was our fourth Mercedes Benz purchase. We usually keep our cars for ten years. Our first purchase was a 280 SE in 1976. Our purchase of a pr This was our fourth Mercedes Benz purchase. We usually keep our cars for ten years. Our first purchase was a 280 SE in 1976. Our purchase of a preowned Mercedes from Helms Bros was a pure delight from the very beginning. I highly recommend our sales person Evelyn Chin for her knowledge and courtesy throughout the transaction. Matt Lunetta offered us an extended 2 year warranty that made us feel even more confident with our purchase. By the way, the preowned showroom is spacious and inviting. We also dealt with Sean Savage who also was extremely courteous and the service manager Richard Grein who was not only very professional but extremely passionate about his job. It's good to find a service manager who cares about his customers. He really does care. We look forward to his assurances in the future. We were also very pleased to meet John Kunz the preowned GM and Suzanne Cochrane who is the Helms Bros GM. They were both extremely gracious and more than helpful with our purchase and service. We wish them and the entire staff continued success at Helms Bros Mercedes Benz. More

Report | Print