Suzanne Cochrane | Page 10

Helms Bros, What's going on with my car title? I have recently bought the car(C300 4matic) with full payment at the end of lease(June 21, 2018), which I have leased from Helms Bros. Due to my p I have recently bought the car(C300 4matic) with full payment at the end of lease(June 21, 2018), which I have leased from Helms Bros. Due to my planning to abroad soon, I was asked to pay with cashier's check from my sales person which will expedite the whole process of getting the car title. When I bought the car(June 21, 2018), my sales person told me that the car title would be at the Helms Bros before July 4.  The car title would take about 2 weeks and sent it out to the Helms Bros. Once the car title gets Helms Bros, he would let me know when the car title arrives there. Now, it's been little over a month and nothing happened. I was patiently waited for any answers about my car title but nothing happened. That's when I decided to call and asked what happened with my car title(July 24, 2018). Then I called the Helms Bros sales person and he told me that he will try to find out about my car title and give me a call but never returned me a call. Next day, on July 25, 2018 in the morning, I called him again but told me that he will find out to see what happened for my car title and give me a return call but he did not call me again. Therefore, on that same day around 2pm. in the afternoon, I went to see him and told me that he was going to find out what happened for my car title. So, I went to Helms Bros service center for my car inspection. After the car inspection, I went to see him again, he told me that the lady who was in charge of the car title wasn't there, gone for the day.  And, he told me that the car title takes about 60 days and it will be delivered to my home directly, not  Helms Bros. However he will definitely find out what happened with my car title and would call me back on July 26, 2018, but never called me till now. At that time(June 21, 2018) of purchasing the car, he told me that it will be better to pay with cashier's check so that it will expedite the whole process of getting the car title, which I would receive the car title within 2 weeks, whereas the personal check takes much longer time about one month. Also he told me that the car title would be delivered to Helms Bros directly. Since he is not keeping with his words and change the stories around, I am now wondering about what's happening to my car title. I am looking forward for any answers from Helms Bros, soon. Overall, I feel good about the services that the Helms Bros  provided me but, I am very disappointed and dissatisfied with this situation. More

by JSJUNG333 Verified Customer Verified Customer

Report | Print

Great service and a great atmosphere Helms brothers has always been a place of quality, great service and professionalism from all that I have come in contact with. I would like to thank Helms brothers has always been a place of quality, great service and professionalism from all that I have come in contact with. I would like to thank all for great service. More

by DET769 Verified Customer Verified Customer

Report | Print

Getting my car done right Your all simply the best from Susanne Cochrane down, you’ll listen to my concerns and work to resolve the problem. Thanks Theresa for coming through Your all simply the best from Susanne Cochrane down, you’ll listen to my concerns and work to resolve the problem. Thanks Theresa for coming through for me last Saturday, driving in the rain storm yesterday morning to work & knowing that my brakes work was the best. Thanks again Theresa.?????? More

by BCHAIR Verified Customer Verified Customer

Report | Print

Awesome Customer Service - Andrea Rocks!! I bought my car from Helms while living in Kansas City. Andrea did an amazing job of working with me and was supremely responsive. They were aggressiv I bought my car from Helms while living in Kansas City. Andrea did an amazing job of working with me and was supremely responsive. They were aggressive and fair in their pricing. They gave me that personal touch I was looking for. Thank you! -Scott More

Report | Print

Effortless!!! Helm's Bros. is the quintessential Mercedes-Benz dealership. Besides the new 2018 GLC 300 4 Matic being a real charmer, Helms made the experienc Helm's Bros. is the quintessential Mercedes-Benz dealership. Besides the new 2018 GLC 300 4 Matic being a real charmer, Helms made the experience effortless. From Jeffrey Stampler, my twice Salesman, to Greg, Jennifer and Suzanne (up the chain of good and fair professionals (Sales Manager, General Sales Manager and General Manager respectively) to the lovely human being Douglas Callahan, owner and CEO of Helms, what can I say other than what I have said herein above. It was a pleasure to negotiate, thank you. More

Report | Print

Excellent dealership!! This is a great car dealership! Everyone is friendly and helpful. They made the car buying experience pleasant. I would highly recommend using this de This is a great car dealership! Everyone is friendly and helpful. They made the car buying experience pleasant. I would highly recommend using this dealership! More

Report | Print

Another excellent experience! Ever since February 2015, this has been my go to dealership. I've also referred anyone who's interested in purchasing a vehicle over here. The reaso Ever since February 2015, this has been my go to dealership. I've also referred anyone who's interested in purchasing a vehicle over here. The reason for that is simple. This place doesn't feel like a traditional dealership. You aren't greeted by a rude sales associate who follows you around everywhere trying to make a sale. Nor are you continuously being duped by the financial manager trying to inflate sales price one way or another. The experience here is different. Sales associates will of course inquire if you need help. But if you answer no, they leave you alone. They don't go practicing their obnoxious and annoying sales pitches. Nor do they stalk you from the distance. In fact, this place shouldn't even be called a dealership. The word dealership overtime has become synonymous with stealership, always trying to maximize their profits and make you leave the place with massive credit card debts. And granted even Helms Bros is a business and is there to make a profit. But the difference is that it does so while keeping your best interest at heart. Kelvin has been my go to guy since I first met him 2 years ago while purchasing my first Mercedes. He worked hard to guarantee that I can get the GL I desired without having to resort to a build at the factory. At that time, time was paramount due to a situation that is beyond the scope of this review. Since then, whenever I had an issue, Kelvin made the necessary calls to ensure the problem is resolved as quick as possible with the least amount of effort possible. Problems with service was resolved quickly. And all questions were answered promptly and courteously. When it was time to replace my secondary vehicle, I went to him. And now that it was time to replace my primary vehicle, I once again found myself going to Kelvin and Helms Bros. As usual, Kelvin helped me decide what I was looking for in a vehicle. Once that was decided, he was able to located a vehicle that was similarly optioned for me to test drive. During the test drive, I was so impressed with the vehicle that I decided to purchase that exact stock. Fast forward 24 hours later, I was driving away from the dealership with a new GLS550. And yes, not only do I like my cars to go fast, I want everything else to be done fast. I generally get very annoyed with wasted time. Now not everything can be perfect and due to a situation outside the control of Helms Brothers, there were issues with the process. The finance advisor was given wrong information from an outside source and I found myself in a situation where delivery would no longer have been possible in the time frame I had originally given Helms Bros as being mandatory to meet. A quick discussion with Suzanne quickly fixed everything. She got the car prepped for delivery despite being after hours, and even offered to compensate for the wasted time by offering a meal. At this point. it is clear to me that Suzanne has an amazing business management and leadership skill and is singlehandedly changing my perception of what a dealership really should be. In fact, I can’t go to another dealership due to their horrible service and I blame that entirely on Suzanne! Now this is a long review, too long for me to go back and read over. As such, I apologize if it is difficult to read and for any grammar mistakes. But I must stress that I could not be happier about the experience. Thank you Kelvin, Suzanne, and Helm Bros for everything! More

Report | Print

Excellent sales and services We had the pleasure working with Helms Bros and their team for many years. In the sales department Mr.Maurice Martin has been exceptional. He has be We had the pleasure working with Helms Bros and their team for many years. In the sales department Mr.Maurice Martin has been exceptional. He has been very helpful in all matters to make sure that all we cared about was taken care off with out any hesitation. Also I must mention Mr.John Kuns who worked with us make the deal happen and so helpful getting the all the other details were attended by relevant staff at the dealership. many thanks to Team Helms Bros. More

Report | Print

car leasing experience the overall experience was first class all the personnel at the dealership from valet to management were true professional Kathleen its great at he the overall experience was first class all the personnel at the dealership from valet to management were true professional Kathleen its great at her job More

Report | Print

Outstanding Service! I had come into the dealership just starting to shop around Kelvin kindly greeted us and answered all our questions we then decided to leave because w I had come into the dealership just starting to shop around Kelvin kindly greeted us and answered all our questions we then decided to leave because we had just began our search. Kelvin had called me a week later to follow up with me and that shows a person really cares about your business. I drove down from Albany the next day (where I work) and experienced the best experience from beginning to end. Kelvin set us up with a test drive and sure enough I was sold. At the actual time of delivery he took his time to explain and show me features of the vehicle. I highly recommend anyone looking for a great experience and customer service to go see Kelvin at Helms Bros. Mercedes More

Report | Print