Suzanne Cochrane | Page 9

Ask for suzanne; Best car buying experience I've ever had, hands down. Suzanne is absolutely a gem in this industry, She was courteous, professional, and easy to talk Best car buying experience I've ever had, hands down. Suzanne is absolutely a gem in this industry, She was courteous, professional, and easy to talk to. I went there to look at a specific vehicle, and that's exactly what we did. The vehicle was clean, well-cared for, and delivered on time, so I did not take it to my personal mechanic for an inspection like I normally do when buying a car. Helms Bros solid reputation is well-known, and Suzanne told me they would make things right if I had any problems- something I knew I couldn't get by buying from a private owner on Craigslist. Kenya in the business office got everything written up in relatively short order, walked me through the process, answered my questions, and I never felt like she tried to upsell me on anything. This dealership is exceptionally clean and well-maintained. I had my friend with me on a very hot day , and helms provided us with bottled water, and snacks while we sat on a leather couch in the waiting area and watched ESPN. They answered all of my questions, respected my time, and everyone we encountered there was friendly. More

by MOIN Verified Customer Verified Customer

Report | Print

Outstanding customer service The staff at Helms were amazing from start to finish. They make the entire process painless and they followed up with every question I had, even after The staff at Helms were amazing from start to finish. They make the entire process painless and they followed up with every question I had, even after the sale. Great people to work with. Thanks More

by MGUINNANE Verified Customer Verified Customer

Report | Print

Excellent experience I recently purchased a preowned vehicle. My entire experience was outstanding. Dealership was clean and everyone was exceptionally friendly and help I recently purchased a preowned vehicle. My entire experience was outstanding. Dealership was clean and everyone was exceptionally friendly and helpful. I’m very happy with Helms Bros and will recommend this dealership to all my friends and family. More

by ROULA9152 Verified Customer Verified Customer

Report | Print

HONESTY, INTEGRITY, RESPECT, EXCEPTIONAL CUSTOMER SERVICE Five stars is not a high enough rating for this business. Andrea Kass was very knowledgeable, polite and provided outstanding service, she was excell Five stars is not a high enough rating for this business. Andrea Kass was very knowledgeable, polite and provided outstanding service, she was excellent at helping us to get vehicle configuration that perfectly suits our needs. Andrea responded right away with answers to all my questions, stayed open late to meet us and came on Sunday to let us pick up car in more convenient time/day for us. We would like to express our gratitude for fantastic service that was providing to us. You can be sure that if I have any friends looking to buy new Mercedes in the future, I'll be sending them to Helms Bros. More

by Anna R Verified Customer Verified Customer

Report | Print

Classy and Efficient I felt like my experience should be the example for all dealerships to live up to. Jeffrey was an old school charmer who made the experience smooth an I felt like my experience should be the example for all dealerships to live up to. Jeffrey was an old school charmer who made the experience smooth and easy. The focus was on creating good client relationship. I went to Audi and a few other dealers before and it was an easy choice for me to choose a Mercedes at Helms Bro. The quality of the service and the quality of the vehicle was and is incomparable. Very happy with my purchase. Thank you! More

by AVERY.D Verified Customer Verified Customer

Report | Print

New car Helms brios is a great dealership I been dealing with Maurice and he is great This is my third car I got at helms bros and I will keep going back Helms brios is a great dealership I been dealing with Maurice and he is great This is my third car I got at helms bros and I will keep going back and highly recommend them More

by Lacerenza Verified Customer Verified Customer

Report | Print

Great Service Suzanne helped me and she was very helpful and took good care of me. She"s the best.Made sure my car made it to me.on a transport Suzanne helped me and she was very helpful and took good care of me. She"s the best.Made sure my car made it to me.on a transport More

by JDAVID12 Verified Customer Verified Customer

Report | Print

''Truly excellent'' After buying eight new vehicles from this dealership with no problems of any kind , i can truly say they are the best of the best that i have ever de After buying eight new vehicles from this dealership with no problems of any kind , i can truly say they are the best of the best that i have ever dealt with. More

Report | Print

Easy, seamless, no hassles I have dealt with other Mercedes dealerships for close to 20 years and a total of 7 cars. Never had an easier transaction. I needed to get out of an I have dealt with other Mercedes dealerships for close to 20 years and a total of 7 cars. Never had an easier transaction. I needed to get out of another lease. My previous dealer said “nothing they could do”. Through a recommendation I made a call to Suzanne Cochran who said” let me see what I can do”. A day later she made a deal to get me out of my lease and into a GLE. More

by mwdmd Verified Customer Verified Customer

Report | Print

Amazing!!! I own about 6 other cars and I have never had such a simple and professional experience buying a car. Not only was the team extremely polite and helpf I own about 6 other cars and I have never had such a simple and professional experience buying a car. Not only was the team extremely polite and helpful, there was actually a team that helped me through all parts of the process. I spoke to, and met, a total of five people to make this happen and I couldn't be happier with the team. More

by ATrabazo Verified Customer Verified Customer

Report | Print