TJ Burke
TJ Burke at Ray Chevrolet

TJ Burke | Page 25

Service Advisor

Ray Chevrolet

39 U.S. 12
Fox Lake, IL 60020

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4.7
282 Reviews
4.7

282 Reviews

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282 Reviews of TJ Burke

February 15, 2023

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Employee Rating

TJ was great, they took care of my issues and then some. This was the first issue I’ve ever had with my Tahoe and I wouldn’t trust anyone else for the next one. Highly recommend. More

by BRANDONH84
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

February 10, 2023

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Our service advisor was TJ and he was awesome he did a great job, the only thing I am upset about is when I picked up my truck after being worked on for a warranty issue I would have thought they would ha More

by steve.shepherd5
Service Price Transparency
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Recommend Dealer
Yes

January 25, 2023

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TJ was as helpful and pleasant as could be. It was productive having the opportunity to talk with a very knowledgeable person. More

by BPAK98
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Recommend Dealer
Yes
Jan 27, 2023

Ray Chevrolet responded

Thank you for saying so, BPAK98! It's really important to us that you get all the insight and information you need to make informed decisions about your vehicle's care. We're delighted TJ made this visit so valuable and accommodating. We hope to emulate this positive experience at your next appointment. See you then!

January 25, 2023

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Everything's is always great. I appreciate everything that your service department does. Thank you More

by Cne1
Service Price Transparency
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Recommend Dealer
Yes
Jan 27, 2023

Ray Chevrolet responded

We're so glad to hear that! Thank you for letting us know about the fantastic service you always receive from our service team. We hope to continue serving your automotive needs for years to come. Thank you for choosing Ray Chevrolet!

January 25, 2023

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I have never had a bad experience at Ray Chevrolet with the service department. T.J. Burke is the service advisor I always work with and he is outstanding in customer service. He explained everything to More

by COOPTINA
Service Price Transparency
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Recommend Dealer
Yes
Jan 27, 2023

Ray Chevrolet responded

Thank you for the awesome review, Cooptina! We're so happy to hear how pleased you've always been with TJ's efforts to make your service visits informative and pleasant. Nothing means more to us than that! We look forward to making your next appointment just as superb.

December 30, 2022

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Employee Rating

Went on the 28th for oil change and to see if they could resolve my exhaust issue. It was a 20 star experience. Yes thats 20 stars.......My world class service advisor T.J. Burke has a way of making me feel More

by Steven bolz
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Liz Frohling , Kole my new one and only mechanic, hope i spelled his name correct

Jan 04, 2023

Ray Chevrolet responded

Steven, we are grateful for your 20-star review of TJ and Kole! It is an absolute pleasure to know our team made your Equinox's service visit a great success in diagnosing the exhaust issue. Your loyalty is an honor and we hope to continue being your #1 choice for automotive needs and services for years to come. Thanks for always choosing Ray Chevrolet!

December 24, 2022

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I had an excellent experience. I would recommend Ray Chevrolet to all. 10 out of 10 rated! More

by hogen2332
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kyle Miller

Dec 28, 2022

Ray Chevrolet responded

That's great news! Thank you for the 10/10 score and for letting us know how completely satisfied you were with the outstanding service you received from our service team. We graciously look forward to making your next appointment just as reliable!

December 19, 2022

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Employee Rating

Great advisor TJ Burke, last visit. Could have been better. Exhaust issue i will be coming in soon to correct. More

by Steven bolz
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Liz Frohling

Dec 20, 2022

Ray Chevrolet responded

Hi, Steven. We're sorry your recent visit wasn't up to par. TJ certainly is a great service advisor and we'd like to think there is something we can do to resolve this 1-star experience you had. Please reach out to George Gigovski, our General Manager, at 847-587-3300, at your convenience. We would like to do all we can to make sure you have a positive outcome to your vehicle's issues.

Dec 21, 2022

Steven bolz responded

I am coming in the 28thto get oil change and rotation . What was to fix exhaust a bolt which they fixed supposedly on exhaust. Which was no charge at the time still leaks, noisy. When i called asked to fix, said replace other bolt and gasket, thats it. Quoted a 100.00 to replace, its right past converter simple when in the air. maybe it was not tightened enough first time. Im driving 70 miles round trip for . I really dont need oil change now but am doing because this, winter here. can we meet half way on quote to fix, seems alot for a gasket and bolt please. I have purchased 3 vehicles from you, i am loyal even though the distance. To my friends i have recommended your business and brought you customers. Please help resolve this.

December 11, 2022

Dealership Rating
Employee Rating

Love it, very friendly Great customer service and also great cars and great people all in all More

by chefhuber21
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2022

Ray Chevrolet responded

Thanks so much for your kind words! We're happy your experience with us has always been so pleasant. We sincerely appreciate your business and your thoughtful feedback. Please let us know if the Ray Chevrolet team may ever assist you with any automotive needs. It is always our pleasure!

December 09, 2022

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Non aggressive but informative experience buying my new car and trading in my old one. Paul presented the facts about the new vehicle, showed me one, we test drove it and then worked on the money issues. I More

by janishauptly
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul McDonald, Jason (in finance) and the lady that sold me the protection package (I can’t remember her name)

Dec 12, 2022

Ray Chevrolet responded

Thank you for letting us know how satisfied you were with the straight-forward, accommodating buying experience Paul and the team delivered for you! Your complete satisfaction means everything to us. Congratulations on the new ride and best wishes to you on all of your upcoming travels!

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