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TJ Burke
TJ Burke at Ray Chevrolet

TJ Burke | Page 26

Service Advisor

Ray Chevrolet

39 U.S. 12
Fox Lake, IL 60020

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4.7
286 Reviews
4.7

286 Reviews

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286 Reviews of TJ Burke

December 24, 2022

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Employee Rating

I had an excellent experience. I would recommend Ray Chevrolet to all. 10 out of 10 rated! More

by hogen2332
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Miller

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Dec 28, 2022

Ray Chevrolet responded

That's great news! Thank you for the 10/10 score and for letting us know how completely satisfied you were with the outstanding service you received from our service team. We graciously look forward to making your next appointment just as reliable!

December 19, 2022

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Employee Rating

Great advisor TJ Burke, last visit. Could have been better. Exhaust issue i will be coming in soon to correct. More

by Steven bolz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Liz Frohling

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Dec 20, 2022

Ray Chevrolet responded

Hi, Steven. We're sorry your recent visit wasn't up to par. TJ certainly is a great service advisor and we'd like to think there is something we can do to resolve this 1-star experience you had. Please reach out to George Gigovski, our General Manager, at 847-587-3300, at your convenience. We would like to do all we can to make sure you have a positive outcome to your vehicle's issues.

Dec 21, 2022

Steven bolz responded

I am coming in the 28thto get oil change and rotation . What was to fix exhaust a bolt which they fixed supposedly on exhaust. Which was no charge at the time still leaks, noisy. When i called asked to fix, said replace other bolt and gasket, thats it. Quoted a 100.00 to replace, its right past converter simple when in the air. maybe it was not tightened enough first time. Im driving 70 miles round trip for . I really dont need oil change now but am doing because this, winter here. can we meet half way on quote to fix, seems alot for a gasket and bolt please. I have purchased 3 vehicles from you, i am loyal even though the distance. To my friends i have recommended your business and brought you customers. Please help resolve this.

December 11, 2022

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Employee Rating

Love it, very friendly Great customer service and also great cars and great people all in all More

by chefhuber21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 12, 2022

Ray Chevrolet responded

Thanks so much for your kind words! We're happy your experience with us has always been so pleasant. We sincerely appreciate your business and your thoughtful feedback. Please let us know if the Ray Chevrolet team may ever assist you with any automotive needs. It is always our pleasure!

December 09, 2022

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Employee Rating

Non aggressive but informative experience buying my new car and trading in my old one. Paul presented the facts about the new vehicle, showed me one, we test drove it and then worked on the money issues. I More

by janishauptly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul McDonald, Jason (in finance) and the lady that sold me the protection package (I can’t remember her name)

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Dec 12, 2022

Ray Chevrolet responded

Thank you for letting us know how satisfied you were with the straight-forward, accommodating buying experience Paul and the team delivered for you! Your complete satisfaction means everything to us. Congratulations on the new ride and best wishes to you on all of your upcoming travels!

December 09, 2022

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Employee Rating

I received a great deal when I purchased my new vehicle two years ago and have received great service several times since l purchased the vehicle at a very good price. More

by gxaddy95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Freibauer

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Dec 12, 2022

Ray Chevrolet responded

Thanks so much for trusting us with your Chevy's services! It is our pleasure to keep your vehicle in its best condition and we're happy our team always makes your visits worthwhile. Please don't hesitate to give us a call when we may assist you again. Thank you for choosing Ray Chevrolet!

November 03, 2022

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Employee Rating

Very professional, friendly, and answered any questions we had. They have never tried to add extra work that didn't need to be done. Very Honest!! More

by COMSTOCKD2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Holland, Kyle Miller, Liz Frohling, Luis Rivera, Chris Freibauer

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Nov 11, 2022

Ray Chevrolet responded

We're delighted your service visit was an exceptional one! Thank you for giving us the opportunity to keep your Chevy in top condition while providing you with friendly, informative service. Please come back and see us again at Ray Chevrolet!

Nov 12, 2022

COMSTOCKD2 responded

Had or Chevy Trax in the service center for about a week. We were kept informed and an estimate of when we would receive our Trax Back. TJ our service Representative was amazing. He went above and beyond to keep us informed, if parts needed to be ordered, if they needed to keep our Trax longer than was expected. Just a great person to work with. I recommend TJ Burke to anyone that needs their vehicle serviced. The rest of the team at Ray Chevrolet in Fox Lake are all amazing. Thank You Tj and the rest of the service team. It's nice to work with honest caring people!

October 22, 2022

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Employee Rating

Your service advisor T. J, Burke is the best i ever had there. Why his compassion to help, listen and act on my needs. I went there for a vehicle inspection and a code that c More

by Steven bolz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 26, 2022

Ray Chevrolet responded

Hi, Steven! Thank you so much for your feedback on TJ and your service visit at Ray Chevrolet. We certainly value your opinion and appreciate the details that let us know what we're doing right and what could use some improvement to better serve our guests. TJ is a phenomenal person to work with and we're glad he was a great advocate for you and your vehicle. If you care to talk further about your other concerns, please reach out to our General Manager, George Gigovski, at 847-587-3300. Your satisfaction is important to us. and we hope to continue serving you.

October 21, 2022

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Employee Rating

Great customer service fast and friendly service your dealership made sure all of car needs were taken care of More

by BCZUMAJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 26, 2022

Ray Chevrolet responded

That's great! Thank you so much for letting us know how outstanding your visit was with us at Ray Chevrolet. Providing our guests with reliable and convenient service is very important to us. We appreciate your business and look forward to making your next appointment just as superb.

October 20, 2022

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Employee Rating

Sooo very friendly! Service time was extremely quick. I LOVE MY EQUINOX!! Since time of purchase I am extremely happy with Ray Chevrolet! More

by bkaiser1007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Borke

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Oct 20, 2022

Ray Chevrolet responded

That's wonderful news! We're delighted to hear about your thorough and pleasant service visit for your beloved Equinox. It is our pleasure to keep your vehicle in its best condition and to keep you safe and satisfied with all aspects of service at Ray Chevrolet. We look forward to providing excellent service to you and your vehicles for years to come. We'll see you next time!

October 10, 2022

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Employee Rating

Extremely friendly and knowledgeable staff! From sales to service the ray auto group is hands down the best! More

by ANTHONYMENDEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jessica Holland, Kyle Miller, Liz Frohling, Luis Rivera, Chris Freibauer

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Oct 11, 2022

Ray Chevrolet responded

Anthony, we sincerely appreciate your 5-star review and your continued business! Thank you for stopping by to let us know how happy you were with your recent service appointment. It is our pleasure to keep your vehicles in their best condition and to make sure you are safe and satisfied. Feel free to reach out to us if there is ever a question or concern we may assist you with. Thanks again!

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