Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
TJ Schmitt
TJ Schmitt at Family Hyundai

TJ Schmitt | Page 18

Service Director

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

Contact Me
4.4
661 Reviews
4.4

661 Reviews

Write a Review

661 Reviews of TJ Schmitt

January 23, 2024

Dealership Rating
Employee Rating

The length of time to make an appt is excessive. It takes several messages to get a call back. You can’t make any appointments online. The staff there is nice though, once you finally get in for More

by KRISTIEMOSS26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors

Report | Print
Jan 26, 2024

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

January 19, 2024

Dealership Rating
Employee Rating

Very good servic and very nice workers fast servic fast time to get my finished More

by JROCH1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Kratschmer, Scott Lupo , Bob Ross

Report | Print
Jan 21, 2024

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

January 18, 2024

Dealership Rating
Employee Rating

Service is good, but getting through to a person to make an appointment is next to impossible. More

by J.W.HOEKSTRA8200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 19, 2024

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

January 18, 2024

Dealership Rating
Employee Rating

My Car Was On The Lot From July to End of December . Minimum Communication And Updates More

by KORSHEWATSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors, Scott Lupo, Robbie Watson

Report | Print
Jan 22, 2024

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

January 17, 2024

Dealership Rating
Employee Rating

Family Hyundai is a dealership that I recommend for sales and service. They are very professional. More

by danielle9douglas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors

Report | Print
Jan 17, 2024

Family Hyundai responded

Danielle, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Colin met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

January 17, 2024

Dealership Rating
Employee Rating

Poor experience with service department. made an appointment in mid-November for an appointment in mid-DECEMBER (over a MONTH OUT). Showed up, dropped off the car and explained symptoms, a More

by i3igpete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors

Report | Print
Jan 20, 2024

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

January 16, 2024

Dealership Rating
Employee Rating

Service department advisors are great very knowledgable friendly and informative. Would not go anywhere elsa More

by Kenbfamilyhyundai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors

Report | Print
Jan 17, 2024

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 16, 2024

Dealership Rating
Employee Rating

Never explained to double click fob and never received safety report. Stopped by gave emial More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors

Report | Print
Jan 20, 2024

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear this, Bob. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

January 16, 2024

Dealership Rating
Employee Rating

Great experience my problem was solved and taken care of. I would recommend Tinley park Hyundai. More

by JOHNJSCIALABBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors

Report | Print
Jan 17, 2024

Family Hyundai responded

Thank you for your business and this review, John. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 13, 2024

Dealership Rating
Employee Rating

They're always willing to help the service is excellent the people are kind and they always have complimentary drinks and chips for you More

by linda_t_54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors

Report | Print
Jan 14, 2024

Family Hyundai responded

Linda, Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

1
...
17
18
19
...
67

Dealership Inventory (368 Vehicles)

used 2016 Hyundai Sonata car, priced at $10,988
2016 Hyundai Sonata
used
Shale Gray Metallic exterior
Automatic
Front-wheel Drive
$10,988
View Details
new 2026 Hyundai Palisade Hybrid car
2026 Hyundai Palisade Hybrid
new
Abyss Black Pearl exterior
Automatic
Front-wheel Drive
Not Priced
View Details
new 2026 Hyundai Elantra car
2026 Hyundai Elantra
new
Amazon Gray exterior
CVT
Front-wheel Drive
Not Priced
View Details
used 2021 Chevrolet Trax car, priced at $12,988
2021 Chevrolet Trax
used
Mosaic Black Metallic exterior
Automatic
All-wheel Drive
$12,988
View Details
new 2026 Hyundai Tucson car
2026 Hyundai Tucson
new
Serenity White Pearl exterior
Automatic
Front-wheel Drive
Not Priced
View Details
new 2026 Hyundai Tucson car
2026 Hyundai Tucson
new
Shimmering Silver exterior
Automatic
All-wheel Drive
Not Priced
View Details
View All Inventory