TJ Schmitt | Page 19

Family Hyundai provide the service requested in a reasonable time and with professional work quality reasonable time and with professional work quality More

by GMROLEK Verified Customer Verified Customer

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Great service, trustworthy technicians on time for appointments swift at taking care of problems concerned and caring appointments swift at taking care of problems concerned and caring More

by MARILEEZIL1944 Verified Customer Verified Customer

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It’s a wonderful dealership to do business with… the sales people are kind and vey knowledgeable sales people are kind and vey knowledgeable More

by richgreybill Verified Customer Verified Customer

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Best experience in ever had in a long time . Thank you so much for the service Thank you so much for the service More

by jenideortiz13 Verified Customer Verified Customer

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Your service is very competent. I have never had an issue dealing your staff at Family Hyundai! I have never had an issue dealing your staff at Family Hyundai! More

by RAPACKID Verified Customer Verified Customer

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It was a wonderful and worry free experience! Very professional and friendly environment great job Very professional and friendly environment great job More

by SUEINDIANS.90 Verified Customer Verified Customer

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Everyone was VERY helpful and NICE. Al and Ricky helped me find the car of my dreams and get my car scheduled for my rust proofing service appointment. Everyone at the service departmen Al and Ricky helped me find the car of my dreams and get my car scheduled for my rust proofing service appointment. Everyone at the service department was very helpful and nice too! Would definitely recommend Family Hyundai. More

by CFB41 Verified Customer Verified Customer

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The customer service is horrible. I was disrespected by the service manager when inquiring about the status of my vehicle. He responded to my inquiry by telling me to pick up my car, I was disrespected by the service manager when inquiring about the status of my vehicle. He responded to my inquiry by telling me to pick up my car, despite the recall not being completed, and never return. He claimed that this was due to him listening to me disrespect his staff over the phone. However, after talking with the general manager (Graham) and service director (TJ), I learned that a service consultant, who was different than the one that I consistently worked with, lied to the service manager. He claimed that I called him a flunkie when I requested to speak to the manager about my vehicle since it was not ready when I was told it would be, and the communication I received from him was unclear and unhelpful. Although Graham and TJ were very helpful in getting my car serviced, my follow-up conversation with the service consultant (he said his name was Joe) was even more disrespectful. When I inquired about my usage of the word flunkie, he shared that it was his interpretation of me requesting to speak to a manager about my vehicle. He also tried to justify his blatant lie by accusing me of barking at him on the phone. As a black man, I find being likened to a dog EXTREMELY disrespectful seeing that I have done nothing but engage Family Hyundai with respect - even when consistently being disrespected by members of their team. The only reason I would not rate the dealership very poor on all categories is due to the consistent high-quality customer service that I have received from Crystal every time. More

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Great service at Family Hyundai as usual. That’s why I keep coming back. Sad to see Tom is gone from service but hope he is enjoying his retirement That’s why I keep coming back. Sad to see Tom is gone from service but hope he is enjoying his retirement More

by MUGUAM Verified Customer Verified Customer

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Horrible customer service, and even worse service department. Every time I had to bring my car in for service it turns into a nightmare. The car is there for way too long just for diagnosis and to department. Every time I had to bring my car in for service it turns into a nightmare. The car is there for way too long just for diagnosis and to be told that they had to order parts and I’ll have to bring it back a second time which again takes way longer than it should. And I have to hassle with them for a loaner vehicle which I am entitled to in my platinum warranty but they say they don’t have any. 0 out of 10 will never do business with Family Hyundai again nor will I recommend them to anyone but I 100% will advise against doing business with family Hyundai every chance I get! More

by tommyd524 Verified Customer Verified Customer

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