TJ Schmitt
TJ Schmitt at Family Hyundai

TJ Schmitt | Page 30

Service Director

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

Contact Me
4.4
661 Reviews
4.4

661 Reviews

Write a Review

661 Reviews of TJ Schmitt

March 03, 2023

Dealership Rating
Employee Rating

Terrible terrible, I went in for an oil change and my rear right tire going low every few months. The tech convinced me in getting the 30k service. Which was 500 dollars. I then also told them my Android More

by YeyitoRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Mar 07, 2023

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

March 02, 2023

Dealership Rating
Employee Rating

The service center was able to squeeze me in and fix my tail light when I showed up with no appointment and a baby More

by kateygleich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Mar 02, 2023

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

February 27, 2023

Dealership Rating
Employee Rating

My car showing engine light after recall. My engine in warranty still they refused to service it. Spend 2 hours and waste my time. If they are still ready to service it I want to do it. More

by ajayparekh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Mar 03, 2023

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you.

February 23, 2023

Dealership Rating
Employee Rating

1st time bringing my car in for service. The service staff was friendly and walked out feeling great about my service More

by kellyfahey14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 23, 2023

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, Kelly, and we hope to see you again!

February 20, 2023

Dealership Rating
Employee Rating

Awesome service department very good peopleto take your car to get service. Professional in all aspects More

by TRFCHASE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Feb 21, 2023

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

February 20, 2023

Dealership Rating
Employee Rating

My vehicle is new the second vehicle I buy from Hyundai and my new vehicle had a oil leak and the fact that I had to bring it back several times for the problem just don’t sit well with me More

by JAYYSKIDZ99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Feb 24, 2023

Family Hyundai responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

February 18, 2023

Dealership Rating
Employee Rating

Employee was knowledgeable and efficient. Also friendly. Work was done quicker than expected. I was very satisfied with my visit to the service department. More

by plynch60620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Feb 19, 2023

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

February 18, 2023

Dealership Rating
Employee Rating

Dealership is great. Service director TJ is always helpful and reliable. My advisor Bryan was also very helpful and super communicative of what was happening with my car More

by bkraty1
Recommend Dealer
Yes

Other Employees Tagged: Bryan

Feb 19, 2023

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with TJ, Bryan, and our team, and we look forward to working with you again.

February 17, 2023

Dealership Rating
Employee Rating

They are Extremely Courteous and Professional Dealership that places a Priority on Quality Work but Customer Satisfaction as well 😎 More

by MONSON_D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Feb 19, 2023

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

February 15, 2023

Dealership Rating
Employee Rating

It clean even with the contraction going. Every one talk to you nicely take time and listen to you. More

by IMOGENELITTLEPAGE0316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors, Scott Lupo , Eric Kratschmer, Joe Panici, Tom Salin

Feb 15, 2023

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

...
30
...

Dealership Inventory (368 Vehicles)

used 2016 Hyundai Sonata car, priced at $10,988
2016 Hyundai Sonata
used
Shale Gray Metallic exterior
Automatic
Front-wheel Drive
new 2026 Hyundai Palisade Hybrid car
2026 Hyundai Palisade Hybrid
new
Abyss Black Pearl exterior
Automatic
Front-wheel Drive
new 2026 Hyundai Elantra car
2026 Hyundai Elantra
new
Amazon Gray exterior
CVT
Front-wheel Drive
used 2021 Chevrolet Trax car, priced at $12,988
2021 Chevrolet Trax
used
Mosaic Black Metallic exterior
Automatic
All-wheel Drive
new 2026 Hyundai Tucson car
2026 Hyundai Tucson
new
Serenity White Pearl exterior
Automatic
Front-wheel Drive
new 2026 Hyundai Tucson car
2026 Hyundai Tucson
new
Shimmering Silver exterior
Automatic
All-wheel Drive