TJ Schmitt
TJ Schmitt at Family Hyundai

TJ Schmitt | Page 46

Service Director

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

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4.4
661 Reviews
4.4

661 Reviews

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661 Reviews of TJ Schmitt

May 10, 2022

Dealership Rating
Employee Rating

Matt Maser helped me greatly. Full engine replace and the experience was smooth. I love Family Hyundai. More

by Jonathanlech
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin, Matt Maser

May 11, 2022

Family Hyundai responded

Thank you so much for your kind words, Jonathan, and for taking the time to leave us this wonderful feedback!

May 06, 2022

Dealership Rating
Employee Rating

They help me get in right away there was a man in the office he was a big help for me I asked him why is it take an hour and a half to get a free oil change when there’s only two people here More

by Midnight
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

May 09, 2022

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

May 05, 2022

Dealership Rating
Employee Rating

When I read got there for my 4 appointment it was actually 3 p.m. I thought that I would have to wait for an hour and they said don't worry about it will take your vehicle sir will take care of you r More

by ANGELO3PETe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

May 07, 2022

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

May 04, 2022

Dealership Rating
Employee Rating

I appreciated that they worked on my car even though I didn't have a appointment, and all the service agents were very friendly. More

by NLONG42
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Michael Kratschmer

May 04, 2022

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 03, 2022

Dealership Rating

The experience of purchasing my new Tucson was seamless and stress-free. Kristi was amazing throughout the entire process explaining all options and then taking considerable time to review every aspect of More

by lsolens
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Graham Watson, Kristi Feinberg, Scott Lupo , Al from the Accessories Department

May 04, 2022

Family Hyundai responded

It's fantastic to hear that Kristi provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Family Hyundai!

May 01, 2022

Dealership Rating
Employee Rating

Always a pleasure doing business and serving my car excellent service 😀 👍 👌 I love family Hyundai More

by vernellnorman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors, Scott Lupo , Sonata Bartkus, Shannon Garreffa, Eric Kratschmer, Joe Panici, Tom Salin

May 02, 2022

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

April 29, 2022

Dealership Rating
Employee Rating

Great service and friendly workers, everything was done great and I was called when it was done. More

by Sandie16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

May 01, 2022

Family Hyundai responded

It's great to hear, Sandie, that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

April 29, 2022

Dealership Rating
Employee Rating

I purchased our brand new Santa Fe. . wonderful vehicle. Always kind and thorough service. I would recommend this dealership for sure. More

by JULIEPGEOTIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

May 01, 2022

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Julie, and we look forward to working with you again.

April 27, 2022

Dealership Rating
Employee Rating

Michael in service was so disrespectful. (He’s the manager) They say he is good at his job. He failed at delegating since, they wasted my whole day. They have no communication with each oth More

by lizz8314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jason Lechowicz, Michael Kratschmer , Tom, Bryan

May 04, 2022

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

April 25, 2022

Dealership Rating
Employee Rating

Collin was great to work with. He understood the urgency of the care issue and was able to get the care assessed and initiate repairs More

by CANDY71222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Mike Majors , Tom Salin

Apr 26, 2022

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad Collin was able to help, and we hope to see you again!

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