TJ Schmitt
TJ Schmitt at Family Hyundai

TJ Schmitt | Page 57

Service Director

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

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4.4
661 Reviews
4.4

661 Reviews

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661 Reviews of TJ Schmitt

July 08, 2021

Dealership Rating
Employee Rating

Great service department. Although it's busy the employees including Candy, the cashier, are always providing superior customer service. I appreciate how they keep me informed. More

by ayrshire2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 08, 2021

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

June 26, 2021

Dealership Rating
Employee Rating

Very friendly & professional. They all do a great job. Thank you. More

by LISAWALLY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 28, 2021

Family Hyundai responded

Lisa, Thank you for taking the time to share your thoughts on working with TJ and our team. We're glad to hear we delivered such a great experience!

June 25, 2021

Dealership Rating

Family Hyundai, particularly Mark Holder, went above and beyond to ensure my complete satisfaction. More

by cie21alford
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Holder

Jun 28, 2021

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad Mark was able to help, and we hope to see you again!

June 25, 2021

Dealership Rating
Employee Rating

I love coming to Family Hyuandi and will always recommend them to all of my family and friends! I know I can always drop my car off before work for my regular maintenance and it will be ready before I’m off! More

by KRISTENDYKE1030
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Ricky Gushi, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Jun 25, 2021

Family Hyundai responded

We appreciate your business and our team looks forward to serving you again soon! Thank you for helping to spread the word about us. We're here for you any time.

June 24, 2021

Dealership Rating
Employee Rating

The service dept and our former salesman are absolutely awesome. They are very professional and always very helpful. I have recommended this dealership to many people. More

by TEDANDLINDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin, PJ

Jun 25, 2021

Family Hyundai responded

Thank you for sharing your thoughts about your experience with us here at Family Hyundai. We appreciate you leaving us a fantastic, five-star review. Thank you for helping to spread the word about us. We're here for you anytime.

June 21, 2021

Dealership Rating
Employee Rating

Very friendly and helpful. Comfortable waiting area and always nice to have a cup of coffee. More

by SDOWNEY48
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Jun 21, 2021

Family Hyundai responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

June 15, 2021

Dealership Rating
Employee Rating

Was not happy that dealer tried to push a rear brake job on me after the car sat on their lot for 2 months waiting for a new motor causing the rear brakes to seize up. Also, when i finally took delivery of More

by ronjul88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mike Majors

Jul 03, 2021

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

June 09, 2021

Dealership Rating
Employee Rating

You keep sending me emails for my husband after I repeatedly called and gave you his email. This has been going on since January.Please send him, not me the emails. Take the time to update the inform More

by MINDIGIRL73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Jun 26, 2021

Family Hyundai responded

Thank you for this feedback, we apologize for the confusion. If you would please provide your and your husband's name and email, we will address this issue right away. Thank you!

Jun 26, 2021

MINDIGIRL73 responded

I have given it to you, again. Hopefully it will be fixed. Thank you!

Jul 29, 2021

MINDIGIRL73 responded

Just received another email for Chris, from your internet department.

May 26, 2021

Dealership Rating
Employee Rating

They didn't clean the car and or vacuum. No report on what next to be service on my car. It was like here pay your bill and leave. More

by JBD0224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Jun 12, 2021

Family Hyundai responded

.Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

May 22, 2021

Dealership Rating
Employee Rating

Excellent customer service. ALWAYS!! Also very prompt service! Always a pleasure dealing with the staff at Family Hyundai. Thanks for your prompt and excellent service More

by CHRISTINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

May 24, 2021

Family Hyundai responded

Thank you for your very kind review, Christine! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

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