TJ Upton
TJ Upton at Niello Volvo Cars Sacramento

TJ Upton | Page 2

General Manager

Niello Volvo Cars Sacramento

4609 Madison Ave
Sacramento, CA 95841

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4.7
29 Reviews

Dealership Experience

12 yrs, 4 mos

4.7

29 Reviews

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29 Reviews of TJ Upton

April 08, 2025

Dealership Rating
Employee Rating

I found the entire Niello staff, from the sales floor to service department, committed to delivering excellent customer service. It’ quickly became apparent that customer service is a foundational tenet of More

by TOOLMANCOLLETTO
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Matthew Jeffery, KC Ramos , Bailey Church

Apr 08, 2025

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Rob Pane Service Manager rpane@niello.com (916) 245-2231

January 24, 2025

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Employee Rating

Niello volvo Sacramento never disappoints! Love these people and love this place! Highly recommend this place. More

by ANDREYPROTSYUK
Recommend Dealer
Yes

Other Employees Tagged: Matthew Jeffery, Brian Bladow

Jan 25, 2025

Niello Volvo Cars Sacramento responded

Thank you so much for your kind words, Andrey, and for taking the time to leave us this wonderful feedback! Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 26, 2024

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Dropped off my car for service, the staff was friendly and attentive. Great service, quick and easy, thanks Niello team! More

by LMCDONALD3
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rick Fuentes

Nov 26, 2024

Niello Volvo Cars Sacramento responded

Thanks for sharing your thoughts about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

October 16, 2024

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Excellent service provided. He’s very knowledgeable and explained what he will have done regarding the concerns. More

by JBELDA52
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Oct 16, 2024

Niello Volvo Cars Sacramento responded

Thank you for your business and this review. We're happy to hear TJ and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Pane Service Manager rpane@niello.com (916) 245-2231

September 27, 2024

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Employee Rating

They treated us well with loaner and all. Didn’t like how our car was in the shop for over a month to try to fix the same issue. More

by BLBROWN3680
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane , Edgar

Sep 27, 2024

Niello Volvo Cars Sacramento responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 15, 2024

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It's a great dealership with excellent service. They go above and beyond with efficiency without cutting corners in both the sales and service departments. They understand that the customer's time More

by mbranstad
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rick Fuentes , Sean Smith

May 16, 2024

Niello Volvo Cars Sacramento responded

We are very happy to hear TJ, Sean, and Rick provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 05, 2024

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The folks at Niello Volvo are excellent in every respect. They are very knowledgeable and professional. Additionally the services performed are excellent and ready when promised. The routine maintenanc More

by BEANPAWD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Frey, Andrew Clark, Jorgen Eiremo , Jacob Bean, A. Ott,

Apr 06, 2024

Niello Volvo Cars Sacramento responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Niello Volvo Cars Sacramento are glad to have you as a customer. TJ Upton General Manager tupton@niello.com (916) 245-2231

April 04, 2024

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Employee Rating

When I first went to pickup my new car I waited about an hour before I was able to flag anyone down and ask about my car. Other than that everyone who finally helped me was amazing! More

by MWHITAKER10
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Shaun Dortch, KC Ramos , Sean Smith

Apr 04, 2024

Niello Volvo Cars Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 28, 2024

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Fantastic service, had me in and out with the deal super quick, definitely the best dealership by far. More

by JCRAYNE13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Clark , Sean Smith

Mar 29, 2024

Niello Volvo Cars Sacramento responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volvo Cars Sacramento! TJ Upton General Manager tupton@niello.com (916) 245-2231

March 22, 2024

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Niello Volvo has consistently exceeded my expectations for pre-sales, sales, and service needs. The sales experience is easy, pricing is competitive, everything is explained in detail and there is no fee More

by dbs0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica LeClerc , Amy Ott

Mar 24, 2024

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Rob Pane Service Manager rpane@niello.com (916) 245-2231

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