Tammy McLendon | Page 2

HORRIBLE, BEWARE! On July 18, 2022, I took my truck in for service because the low oil engine light and charging pad did not work. Tammy called me to advise On July 18, 2022, I took my truck in for service because the low oil engine light and charging pad did not work. Tammy called me to advise me that the truck needed an oil change, and that was the cause of the low oil pressure engine light. I agreed to have them change the oil, and shortly after leaving the dealership, the low-oil pressure engine light came on again. So, problem one still needs to be resolved, but I paid for the oil change as advised. The second problem was the charging station for the phone, the dealership identified the charging station was not working and replaced it before I left the dealership, I checked the charging station, and it was still not working; at the dealership, we tried 3 different phones to no avail, their response to me was "it may need updates" we will call you when these are available, and you can bring it back in for service. I paid $511 for this service, and my charging station still does not work, and they refuse to refund me for repairs. I have left repeated calls for Gary Guinn (General Manager), Bobby Reagan (owner), and Tim Smith (Service Manager). The leaders of this dealership are not concerned about ethical business practices or proper repairs. I am requesting a full refund for the charging station. More

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I love Mr Robert and the team they really worked hard to help me. Thank you again for all you done. Star Chevrolet is the best . help me. Thank you again for all you done. Star Chevrolet is the best . More

by Mzhus247 Verified Customer Verified Customer

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Great service with a smile. Timely and complete as well as I could tell. Happy to do business with you. as I could tell. Happy to do business with you. More

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Was impressed with our Salesperson who has gone out of his way to make us happy. The small items that needed fixing are slowly being taken care of or replaced. his way to make us happy. The small items that needed fixing are slowly being taken care of or replaced. More

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I really enjoyed my experience with Star Chevrolet. Everyone was friendly and easy to talk to. I have to say if I was in the market for another vehicle I would go back. Everyone was friendly and easy to talk to. I have to say if I was in the market for another vehicle I would go back. More

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Great service problem was found by On Star Stablitrac problem email sent to me for system to be inspected took to dealership problem was inspected and correct repairs made. Great job by the Service depar problem email sent to me for system to be inspected took to dealership problem was inspected and correct repairs made. Great job by the Service department team. More

by MHIGH1950 Verified Customer Verified Customer

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My car has been here 4 times for the same thing and it’s still not fixed... I don’t think they are even driving it after they “fix” it because it does the same thing less than 24 hours within me picking it still not fixed... I don’t think they are even driving it after they “fix” it because it does the same thing less than 24 hours within me picking it up... obviously it’s not what they are saying it is ! More

by shantee Verified Customer Verified Customer

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The dealership was super accommodating to her schedule and very polite. The waiting room was very comfortable and enjoyed the coffee. The restrooms were very clean and very polite. The waiting room was very comfortable and enjoyed the coffee. The restrooms were very clean More

by lisa_jesse Verified Customer Verified Customer

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They provided Great service and were very efficient. Communication before service and after service were both very good. scheduling service was very easy and a quick process. Communication before service and after service were both very good. scheduling service was very easy and a quick process. More

by ericalen1 Verified Customer Verified Customer

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Nice people and good service. Takes too long for a stay and wait appointment. More waiting area for covid awareness . Maybe a pick up service. and wait appointment. More waiting area for covid awareness . Maybe a pick up service. More

by DIONITIA Verified Customer Verified Customer

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