Tanner Gregory | Page 8

We’ve been using BCS since we moved to the area in 2010. We are so happy with them that now we have moved to Houston, we travel 90 mins to use BCS. We trust the to be honest with their assessments of our We are so happy with them that now we have moved to Houston, we travel 90 mins to use BCS. We trust the to be honest with their assessments of our vehicle’s status and perform great service work. More

by vward1057 Verified Customer Verified Customer

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I have been a regular customer since I bought my car in the year 2000. The first 15 years the car service was great in both the fair price and quality of repair/maintenance. After that the costs were not f the year 2000. The first 15 years the car service was great in both the fair price and quality of repair/maintenance. After that the costs were not favorable. I am glad that the latest service cost was reasonable again. During the time of higher prices everywhere, fairness is a blessing. More

by Tep Sastri Verified Customer Verified Customer

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Tanner and Tony are the best! They kindly answer all your questions. Keep you up to date about your vehicle They kindly answer all your questions. Keep you up to date about your vehicle More

by lindsey.hollis82 Verified Customer Verified Customer

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Tanner was awesome. All services completed.. I appreciate the service and convenience. Everything was A ++. All services completed.. I appreciate the service and convenience. Everything was A ++. More

by THOMASLPERKINS Verified Customer Verified Customer

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Great service and always polite. Very informative and accurate. They take good care of my car. Very informative and accurate. They take good care of my car. More

by bea2delacruz Verified Customer Verified Customer

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Awesome job from the service advisor, great shuttle driver, and the tech that performed the work was highly professional. Would definitely have another service done by this dealership. driver, and the tech that performed the work was highly professional. Would definitely have another service done by this dealership. More

by KRACHTJONATHAN Verified Customer Verified Customer

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BCS Toyota is the ONLY Toyota dealership I deal with! Everything is great from the management team all the way to the service department! Top notch service all the way around! Everything is great from the management team all the way to the service department! Top notch service all the way around! More

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Our service provider was fine. But the mechanic took one look and 'diagnosed' our problem without listening to the specific complaint. After explaining the true issue a second time But the mechanic took one look and 'diagnosed' our problem without listening to the specific complaint. After explaining the true issue a second time, the service personnel said he removed that technician and got another one. I am disappointed that installing a new part took from 730am-430pm, when it was scheduled. It should NOT have taken an entire day. Poor ordering of work, and we feel we were tricked into paying 3x labor costs. Will not return. More

by JAM Verified Customer Verified Customer

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I usually speak with Tony, but since he was out, I spoke with Tanner, and He gave the same quality of service as Tony. I do not recall his last name, but he came out of the sales area where I was sitting. with Tanner, and He gave the same quality of service as Tony. I do not recall his last name, but he came out of the sales area where I was sitting. He offered me some water and asked if I needed anything. My laptop had just died, and he allowed me to use his phone plug to recharge my laptop while waiting for my vehicle. He didn't have to do it, but he did, and I appreciate that. His name tag said Michael or Mike, but the picture of Brandon Toledo looks like him. I am not sure, but He gets (5) stars for his kindness. Also, there is a young lady who stands out to wash the windshield when the cars pull up. I do not remember what she told me her name was, but I forgot my hot tea in the vehicle. She graciously went to get my tea out of the car from where the mechanics were, she went to get it with a smile, and came back and gave me my tea with a smile. I am so appreciative of her smile and superb customer service towards me. More

by speterson6 Verified Customer Verified Customer

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Engine had oil leaking had to take the vehicle for repair at least 4 times but finally was taken care of! Thank you Tannery’ at least 4 times but finally was taken care of! Thank you Tannery’ More

by SHOBYW Verified Customer Verified Customer

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