Tanner Tulgetske | Page 8

Mismanagement of Sales We have been working diligently to purchase a 2016 Toyota Corolla since 5/11/20 in collaboration with Tanner. Yesterday he told us that he could get We have been working diligently to purchase a 2016 Toyota Corolla since 5/11/20 in collaboration with Tanner. Yesterday he told us that he could get us 0% Interest financing plus add on extended warranty for the vehicle so we stopped our financing through our credit union to pursue that as it appeared to be a much better deal for our money. Then he called last evening 6/15/20 and said he made a mistake and could only do that for Toyota Camry’s but could offer us 1.97% for 48 months. I told him we would just go with our credit union which was a 1.45% finance rate for 48 months. I spent all morning redoing the application that I cancelled yesterday and when we again got the green light from our credit union I called Tanner and told him the bank needed the purchase agreement at 2pm today so that I could send it to my bank and insurance agency. At 4:45pm Tanner called to tell me that he was sorry to say that he just discovered that one of the sister dealers sold the car this morning without telling anyone at this dealer. Tanner then told me that in reality they do not hold cars on the lot. Tanner told me that the general manager Cody Adams would call us before the end of the night. That call never came...Most unprofessional process and company I have ever dealt with. We had our financing in place on 6/15/20 and feels that Tanner did a switch and bait on us. More

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I am so happy with my brand new Highlander! Yvette was helpful and very accommodating. She made me feel like family right away! Thank you Yvette! helpful and very accommodating. She made me feel like family right away! Thank you Yvette! More

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Todd, tanner and don are an awesome group of salesman. Easy to talk to and all very attentive to exactly what I was looking for. If one of them was busy, another was right there to answer every question I Easy to talk to and all very attentive to exactly what I was looking for. If one of them was busy, another was right there to answer every question I had.. the three of them really streamlined the buying process and got me in and out in no time at all. Hands down best and fastest buying experience Iv EVER had... More

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The buying process was seamless and made purchasing a car much easier. The response rate with the sales team was top notch. The overall experience excellent. much easier. The response rate with the sales team was top notch. The overall experience excellent. More

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Move to Tanner to Sales! This young man was so professional, it was hard to believe he was not already a sales rep. He handled every single concern that I had and he got back This young man was so professional, it was hard to believe he was not already a sales rep. He handled every single concern that I had and he got back to me ASAP. He set the GOLD STANDARD FOR SERVICE! Way to go Tanner, you've definitely got what it takes to bring in the biz for Toyota of Farmington Hills! Thanks, Teresa LaFranca More

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Don was AMAZING!!!! Great guy who knew every answer to every question we could throw at him. Really smooth transaction and an enjoyable experience overall!!!! Thanks Don!!!!!!! every question we could throw at him. Really smooth transaction and an enjoyable experience overall!!!! Thanks Don!!!!!!! More

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Ashiq helped me pick out my 2019 RAV4 & it’s the perfect car for me and awesome features. Would highly recommend. Will def be back. car for me and awesome features. Would highly recommend. Will def be back. More

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Amazing , knowledgeable , friendly and fast service! I came in on a whim tire kicking,and not expecting much for my trade in. The sales team listened to what i needed. What i wanted, and what would work I came in on a whim tire kicking,and not expecting much for my trade in. The sales team listened to what i needed. What i wanted, and what would work best for me. They made it all happen in budget in a three day period. My mind was blown. They really put in the effort. Lots of great communication with the salesman so we didnt get off track too. Highly recommended. More

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