Excellent experience at VW of Salem.
Staff was courteous helpful and very professional. Never felt pressured or rushed. Got paperwork done quickly and everything was as hoped!
Staff was courteous helpful and very professional. Never felt pressured or rushed. Got paperwork done quickly and everything was as hoped!
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by JASONASPLUND
Verified Customer
Verified Customer
Aug 21, 2025 -
Volkswagen of Salem responded
Here at Volkswagen of Salem, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
I admit that I do not enjoy the car buying experience.
I want to get it done with quickly. I get a new car when I need one and not just because I want the newest version. I’m pretty sure this time was a r
I want to get it done with quickly. I get a new car when I need one and not just because I want the newest version. I’m pretty sure this time was a record. I was frank with the sales woman. She was terrific. Still the fact remained I needed a new car that day. I feel fortunate to have found one I liked with a good color that didn’t cost any more than grey, black or white. Yay! So we expedited the purchase or maybe it was a slow day for the dealership 🤷🏻♀️. I’ll never know for sure. I hope I don’t need to go back there except for servicing it.
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by LADYRIDER4
Verified Customer
Verified Customer
Aug 18, 2025 -
Volkswagen of Salem responded
Thanks for your feedback on your recent visit to Volkswagen of Salem. It's great to hear that we were able to assist you and that you had such a positive experience.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
We had a great experience and really appreciated Tanya.
They were professional and transparent at all stages of the purchase. Nice facility, good car, and a fair price. We recommend this place!
They were professional and transparent at all stages of the purchase. Nice facility, good car, and a fair price. We recommend this place!
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by JLMEYER0901
Verified Customer
Verified Customer
Aug 13, 2025 -
Volkswagen of Salem responded
It's fantastic to hear that Tanya provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Volkswagen of Salem!
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
The whole process was easy!
I felt comfortable and taken care of, thank you a lot!
I felt comfortable and taken care of, thank you a lot!
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by VALENZUELAKEVIN
Verified Customer
Verified Customer
Aug 10, 2025 -
Volkswagen of Salem responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
The sales person was solid.
She did a great job taking care of us during the process. The finance person changed my deal to a different bank once I got ready to sign my purchas
She did a great job taking care of us during the process. The finance person changed my deal to a different bank once I got ready to sign my purchase agreement after we agreed to use a different bank. I was frustrated that he changed the terms abs didn’t fully disclose all of the offer at the time I agreed to purchase and waited till I was signing to let me know it changed. Again sales person was solid the finance person was shady and I won’t buy if that same finance person is involved again.
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by RC
Verified Customer
Verified Customer
Aug 02, 2025 -
Volkswagen of Salem responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
Tonya was amazing and beyond helpful.
I felt with a 2020, Volkswagen Passat. I am extremely happy with it so far.
I felt with a 2020, Volkswagen Passat. I am extremely happy with it so far.
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by HARLEYCAT.POWERS
Verified Customer
Verified Customer
Jun 04, 2025 -
Volkswagen of Salem responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem. We look forward to having you as one of our valued customers for many more years to come!
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
The sales people especially Tawnia were excellent,
working hard to make the best experience possible for me!
working hard to make the best experience possible for me!
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by ZACKNICKTUCKER636
Verified Customer
Verified Customer
Apr 21, 2025 -
Volkswagen of Salem responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
Tonya was amazing With getting me situated with my new
model 3 Definitely salesperson of the year
model 3 Definitely salesperson of the year
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by FAZEV9
Verified Customer
Verified Customer
Mar 29, 2025 -
Volkswagen of Salem responded
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
Thanks for the sandwich, coffee and second key made for
me. It made a positive difference.
me. It made a positive difference.
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by GRANTOLDS
Verified Customer
Verified Customer
Mar 25, 2025 -
Volkswagen of Salem responded
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
I was very pleased with the professional service and
courtesy that we were given. I will recommend this car dealership to all my friends and family. Thank you for a great experience in what could have b
courtesy that we were given. I will recommend this car dealership to all my friends and family. Thank you for a great experience in what could have been and is often known to be an extremely difficult experience for most customers.
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by LOGGERSETH
Verified Customer
Verified Customer
Mar 17, 2025 -
Volkswagen of Salem responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com