Tanya Ruiz

Tanya, my service advisor was receptive when I brought my 2018 Chevy Trax into the dealership for ongoing issues and preventative maintenance on December 9, 2025. She was patient listening to my concerns, an 2018 Chevy Trax into the dealership for ongoing issues and preventative maintenance on December 9, 2025. She was patient listening to my concerns, answering all my questions and was quite explanatory when it came to providing me with updates by text and by phone on car rental information, diagnosis results, GM warranty coverage and requesting my approval for needed parts and repairs throughout the eleven days my vehicle was in the service department. Frankly, I was quite shocked when given the quote for the final cost on all the necessary repairs, parts and labor.especially since Tanya had given me an initial estimate of a $1300 within the first three days of my car being in the service department but further diagnostics were necessary. It was going to be quite a hardship paying out of pocket even with the portion that was to be covered by the extended warranty. Having expressed this to Tanya, she kindly provided me with payment options through Sunbit or applying for a GM credit card which had some added benefits, if approved. This was quite helpful. However, what was discouraging about my experience was the length of time it took to determine whether or not my extended warranty would cover the needed car rental, any of the required parts and repairs, waiting for the GM inspector to arrive from Lansing, Michigan to inspect and approve any of the $6400 cost for repairs, parts and labor incurred in those eleven days of service. Additionally, it was also frustrating that the tech working on my car could not duplicate some of my noted concerns such as having my A/C and heater not working effectively as well as my radio and GPS system going haywire or shutting down when driving to an appointment. I had issues with my A/C three months after purchasing the car and portions of it had to be replaced. Tanya suggested that quite possibly the battery that needed replacing may have been causing the issues with the radio and GPS. She advised me to wait and see if the newly replaced battery would resolve the problem but unfortunately the problem still persists and will have to bring my car back to the service department to have it checked out once again. More

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I always bring my Trax to this dealer for all of my services as I purchased my Trax from here. It’s always a pleasant experience, Tanya is my go to Advisor. Thank you Tanya! services as I purchased my Trax from here. It’s always a pleasant experience, Tanya is my go to Advisor. Thank you Tanya! More

by JORGE3PS Verified Customer Verified Customer

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Very nice dealer, clean and professional. Tanya helped me check my truck in. Kept me updated. Ask for Tanya when you come to Sierra. Tanya helped me check my truck in. Kept me updated. Ask for Tanya when you come to Sierra. More

by JORGE3PS Verified Customer Verified Customer

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Excellent customer service and very courteous staff. Abraham was extremely professional and completed all of the work correctly Abraham was extremely professional and completed all of the work correctly More

by john_f_kondo Verified Customer Verified Customer

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The service manager was unprofessional, very poor at communication and my car was returned damaged to me. communication and my car was returned damaged to me. More

by REIKO_DESIGN Verified Customer Verified Customer

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Neat and prompt service. Clean facility! Neat and prompt service. Clean facility! Neat and prompt service. Clean facility! Clean facility! Neat and prompt service. Clean facility! Neat and prompt service. Clean facility! More

by ranjitmr Verified Customer Verified Customer

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Best dealership in town They are very friendly and very professional I won’t go any other dealership professional I won’t go any other dealership More

by Torossch Verified Customer Verified Customer

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Very expansive Rotate tire and change cabin filter $137! !!!!!! ???? Rotation cost other chevi dealer $29.99. Cabin filter cost Premium A $17 + 10 minutes to replace !!!!!! ???? Rotation cost other chevi dealer $29.99. Cabin filter cost Premium A $17 + 10 minutes to replace More

by agostinos Verified Customer Verified Customer

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Sales and service team do a great job of taking care of my personal vehicles & fleet vehicles, i have been a loyal customer since 1982 when i started my business over 40 years. my personal vehicles & fleet vehicles, i have been a loyal customer since 1982 when i started my business over 40 years. More

by PRECISIONELECTRIC Verified Customer Verified Customer

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Tanya was very helpful in explaining what the issue was and she made sure the vehicle was ready for pickup when I arrived. and she made sure the vehicle was ready for pickup when I arrived. More

by rkalanjian Verified Customer Verified Customer

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