Tanya Ruiz | Page 2

Tanya is my preferred service advisor because she is always friendly and always gives me updates throughout my service. Sierra Chevrolet is great with providing a ride service back to and from the deale always friendly and always gives me updates throughout my service. Sierra Chevrolet is great with providing a ride service back to and from the dealership when my car is in service. More

by eric.huertas Verified Customer Verified Customer

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No me valieron la garganta de fábrica y tampoco la garantía extendida Ya gaste mucho dinero en reparaciónes garantía extendida Ya gaste mucho dinero en reparaciónes More

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Always enjoy working with Tanya! She goes above and beyond everytime I go in for service. She is professional and friendly. I never feel pressured or confused for any recommended ser She goes above and beyond everytime I go in for service. She is professional and friendly. I never feel pressured or confused for any recommended services—just well taken care of. More

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Once again, had another successful and nice experience here at Sierra. Tanya helped me with getting a tire replaced. I had multiple nails. They noticed my wiper blades were bad and had them replaced at a here at Sierra. Tanya helped me with getting a tire replaced. I had multiple nails. They noticed my wiper blades were bad and had them replaced at a discounted price. Thanks Tanya! More

by JORGE3PS Verified Customer Verified Customer

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Tanya is always great to work with. The service was quick and Tanya was communicating every step of the way. I will continue to bring my car here for service! The service was quick and Tanya was communicating every step of the way. I will continue to bring my car here for service! More

by eric.huertas Verified Customer Verified Customer

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I came back for parts installation that they ordered for me. They kept me informed when parts arrived, I requested to work with Tanya, and she helped get my car fixed in the promised time. me. They kept me informed when parts arrived, I requested to work with Tanya, and she helped get my car fixed in the promised time. More

by JORGE3PS Verified Customer Verified Customer

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Easy drop off on the weekend to replace a flat tire. They contacted me promptly in the am the following day and completed the repair on the same day. They contacted me promptly in the am the following day and completed the repair on the same day. More

by Vivek Verified Customer Verified Customer

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Seamless transaction start to finish. All staff treat you with utmost respect and care . Sales,f and I, and receiving crew where on point. Jack, JC and Shelly, perfect All staff treat you with utmost respect and care . Sales,f and I, and receiving crew where on point. Jack, JC and Shelly, perfect More

by desertmc1 Verified Customer Verified Customer

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Tanya, my service advisor was receptive when I brought my 2018 Chevy Trax into the dealership for ongoing issues and preventative maintenance on December 9, 2025. She was patient listening to my concerns, an 2018 Chevy Trax into the dealership for ongoing issues and preventative maintenance on December 9, 2025. She was patient listening to my concerns, answering all my questions and was quite explanatory when it came to providing me with updates by text and by phone on car rental information, diagnosis results, GM warranty coverage and requesting my approval for needed parts and repairs throughout the eleven days my vehicle was in the service department. Frankly, I was quite shocked when given the quote for the final cost on all the necessary repairs, parts and labor.especially since Tanya had given me an initial estimate of a $1300 within the first three days of my car being in the service department but further diagnostics were necessary. It was going to be quite a hardship paying out of pocket even with the portion that was to be covered by the extended warranty. Having expressed this to Tanya, she kindly provided me with payment options through Sunbit or applying for a GM credit card which had some added benefits, if approved. This was quite helpful. However, what was discouraging about my experience was the length of time it took to determine whether or not my extended warranty would cover the needed car rental, any of the required parts and repairs, waiting for the GM inspector to arrive from Lansing, Michigan to inspect and approve any of the $6400 cost for repairs, parts and labor incurred in those eleven days of service. Additionally, it was also frustrating that the tech working on my car could not duplicate some of my noted concerns such as having my A/C and heater not working effectively as well as my radio and GPS system going haywire or shutting down when driving to an appointment. I had issues with my A/C three months after purchasing the car and portions of it had to be replaced. Tanya suggested that quite possibly the battery that needed replacing may have been causing the issues with the radio and GPS. She advised me to wait and see if the newly replaced battery would resolve the problem but unfortunately the problem still persists and will have to bring my car back to the service department to have it checked out once again. More

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Very nice dealer, clean and professional. Tanya helped me check my truck in. Kept me updated. Ask for Tanya when you come to Sierra. Tanya helped me check my truck in. Kept me updated. Ask for Tanya when you come to Sierra. More

by JORGE3PS Verified Customer Verified Customer

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