Tanya Ruiz | Page 13

The dealership is under construction, I was texted to enter through the Subaru dealership and follow the signs. I followed the directions, I got to where the service advisors were working, There was a v enter through the Subaru dealership and follow the signs. I followed the directions, I got to where the service advisors were working, There was a vehicle in front, but no one inside the vehicle, and there were signs that stated "Stay inside vehicles, someone will be with you shortly" and after 15 mins of waiting I called the dealership to let them know I was outside waiting, after another 5 mins a service advisor came and got me checked in, I was there for an oil change which I made an appointment for, after about a 1 hour and a half, I saw my vehicle come out and parked, and the technician took the paperwork to the desk where the service advisor had checked me in, I hadn't seen the service advisor since he checked me in, so I figured he was on lunch, after waiting 20 mins I went to another service advisor to let them know my vehicle is ready and I've been waiting for service advisor, the advisor told me that the service advisor who checked me in, went home for the day. So I wasn't informed that someone else would need to close me out and had I not been paying attention or being too nice I would have been there to close of business once they realized that the vehicle needed to be paid. So the advisor closed me out and once I got to the vehicle there was motor oil oily hands on the door, and the hood of the vehicle. I was beyond pissed at that point. Had the service advisor not been so nice and empathetic to what had happened I would have made a big scene about everything I went through in those few hours. I will never take my vehicle back to Sierra Chevrolet. I honestly feel thats the worst service I have received on two occasions back to back is because of the color of my skin. I see nothing but positive reviews everywhere else but I don't get that so I feel service is discriminated against because I'm Black More

by RDAVIS2699 Verified Customer Verified Customer

Report | Print

Sierra Chevy has a great team! Thank you Sierra for all of your help with my car service needs! Thank you Sierra for all of your help with my car service needs! More

by tanya3ps Verified Customer Verified Customer

Report | Print

Excelente servicio y muy buen trato a mi persona , quede muy complacida , muchas gracias por su atencion! muy complacida , muchas gracias por su atencion! More

by mariasantaana33 Verified Customer Verified Customer

Report | Print

Lady at front desk for car services is rude. Went to pick up my car because the mechanic said I could and she was giving attitude for no reason saying it wasn’t on file. Then I went back a week Went to pick up my car because the mechanic said I could and she was giving attitude for no reason saying it wasn’t on file. Then I went back a week later and was there to talk to the mechanic and was told he would arrive in about 15 minutes. I waited for an hr and over heard the employees talking about how he isn’t coming into work today. No one informed me or anything but they all knew I was waiting for him. I then requested my car and it took more than an hr for me to get it back. I wanted to file a complaint but the manager wasn’t at his office. Definitely not coming back here again More

by Wolfdabs710 Verified Customer Verified Customer

Report | Print

Was told my car was "out front" had to hunt for my car. When I found it I was blocked in and could not leave. When I found it I was blocked in and could not leave. More

by hendersonsuniforms Verified Customer Verified Customer

Report | Print

I didn't have a leak when I took it in, and I do now. More

by elizrortz Verified Customer Verified Customer

Report | Print

Tonya was truly helpful and nice early in morning. She really loves her job and I can tell! She really loves her job and I can tell! More

by JEROME.BLACKWOOD Verified Customer Verified Customer

Report | Print

Great work fixing my issues in a short amount of time. Really happy with the service. Really happy with the service. More

by dhamdan76 Verified Customer Verified Customer

Report | Print

I only go here for recalls but they are very good at taking care of what is needed. Everything went very well except that the exit was blocked when I went to drive away and it took more that 10 minut taking care of what is needed. Everything went very well except that the exit was blocked when I went to drive away and it took more that 10 minutes of waiting until the blockage was cleared. More

by JOHNAROHR Verified Customer Verified Customer

Report | Print

Came in for an oil change and new battery. They did not install the battery correctly the first time causing me to be locked in my car. They sent a tech to see me and get me out of my car. They did not install the battery correctly the first time causing me to be locked in my car. They sent a tech to see me and get me out of my car. Just not a good experience. More

by GARYMC20 Verified Customer Verified Customer

Report | Print