Tanya Ruiz | Page 12

Dealership was great had no issues taking it in was in and out also the front desk was very helpful. and out also the front desk was very helpful. More

by jasonlomeli60 Verified Customer Verified Customer

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Excellent service and was update on repairs and service. I would recommend Tanya to my friends. I would recommend Tanya to my friends. More

by jcontreras6 Verified Customer Verified Customer

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Tanya was very approachable and pleasant to speak with. She kept me in the loop all the way and I could tell she cared. She was amazing and the service department was fast and efficient. She kept me in the loop all the way and I could tell she cared. She was amazing and the service department was fast and efficient. More

by lucasjamesmartinez Verified Customer Verified Customer

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As a dealer they provide good service definitely I will return for a future service return for a future service More

by CHICHILOPEZ2426 Verified Customer Verified Customer

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Great experience, Tanya was on it from the get go, she took care of everything asap, thanks! took care of everything asap, thanks! More

by chadwick_wd Verified Customer Verified Customer

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Really friendly, thoughtful, and the whole team worked hard to get me in and out quickly! hard to get me in and out quickly! More

by TM Verified Customer Verified Customer

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Helpful friendly Good customer servic service Quick, easy to communicate Highly recommended to all my Friends and family to communicate Highly recommended to all my Friends and family More

by raultruckjr Verified Customer Verified Customer

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I was happy for the most part with the service that was done on my truck. The one thing that was tough was the wait time. My truck took almost 6 hours to get finished and this was with an appointment. done on my truck. The one thing that was tough was the wait time. My truck took almost 6 hours to get finished and this was with an appointment. More

by mattchu9 Verified Customer Verified Customer

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Tanya was very helpful in pulling up my contract to verify that I indeed had a free maintenance and how many I have left. The service was completed with in the time frame she quoted me and I received verify that I indeed had a free maintenance and how many I have left. The service was completed with in the time frame she quoted me and I received the text upon completion just as she stated. More

by MRROBERTJBROWNII Verified Customer Verified Customer

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The dealership is under construction, I was texted to enter through the Subaru dealership and follow the signs. I followed the directions, I got to where the service advisors were working, There was a v enter through the Subaru dealership and follow the signs. I followed the directions, I got to where the service advisors were working, There was a vehicle in front, but no one inside the vehicle, and there were signs that stated "Stay inside vehicles, someone will be with you shortly" and after 15 mins of waiting I called the dealership to let them know I was outside waiting, after another 5 mins a service advisor came and got me checked in, I was there for an oil change which I made an appointment for, after about a 1 hour and a half, I saw my vehicle come out and parked, and the technician took the paperwork to the desk where the service advisor had checked me in, I hadn't seen the service advisor since he checked me in, so I figured he was on lunch, after waiting 20 mins I went to another service advisor to let them know my vehicle is ready and I've been waiting for service advisor, the advisor told me that the service advisor who checked me in, went home for the day. So I wasn't informed that someone else would need to close me out and had I not been paying attention or being too nice I would have been there to close of business once they realized that the vehicle needed to be paid. So the advisor closed me out and once I got to the vehicle there was motor oil oily hands on the door, and the hood of the vehicle. I was beyond pissed at that point. Had the service advisor not been so nice and empathetic to what had happened I would have made a big scene about everything I went through in those few hours. I will never take my vehicle back to Sierra Chevrolet. I honestly feel thats the worst service I have received on two occasions back to back is because of the color of my skin. I see nothing but positive reviews everywhere else but I don't get that so I feel service is discriminated against because I'm Black More

by RDAVIS2699 Verified Customer Verified Customer

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