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Terry Ford

Overview Reviews (109) Inventory (287)

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Terry Ford

Terry Ford | Page 4

Sales Associate

Shottenkirk Honda of Cartersville

539 E Main St
Cartersville, GA 30121

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4.8

109 Reviews

Overview Reviews (109) Inventory (287)

Dealership Experience

4 yrs, 2 mos

Industry Experience

4 yrs, 2 mos

Languages Spoken

English

4.8

109 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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109 Reviews of Terry Ford

September 29, 2024

Dealership Rating

Employee Rating

I arrived for my first oil change, this was a great experience. I was waiting for my car to be finished. Was not a very much weight at all. I forgot to tell them that I needed a tire rotation, but they experience. I was waiting for my car to be finished. Was not a very much weight at all. I forgot to tell them that I needed a tire rotation, but they already took it upon themselves to get it done. They were very fast, very professional and very kind, thank you so much More

by DMURPHY62462

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jordan Waters, John Heaton, Richie Goetz, Kevin Etters

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Sep 30, 2024 -

Shottenkirk Honda of Cartersville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Honda of Cartersville, we look forward to having you as a valued customer for many years to come!

September 28, 2024

Dealership Rating

Employee Rating

My experience with service this time was excellent. From the time I drove into the bay until my car was delivered to me after the service was completed was exceptional. The staff was courteous and co From the time I drove into the bay until my car was delivered to me after the service was completed was exceptional. The staff was courteous and conscientious. Thank you. More

by Kathy

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Richie Goetz

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Sep 28, 2024 -

Shottenkirk Honda of Cartersville responded

Kathy, Thank you for your business and this review. We're happy to hear Terry, Richie, and our service were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 27, 2024

Dealership Rating

Employee Rating

Everytime I’m in Terry has such a positive attitude and helped me understand my service needed for the day. helped me understand my service needed for the day. More

by AMACIAS102491

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 27, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for choosing Shottenkirk Honda of Cartersville. Your feedback and rating mean a lot to us. We're glad Terry was able to help, and we hope to see you again!

September 27, 2024

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Employee Rating

Very pleased with service, hospitality, and timeliness. I appreciated the repair done on my vehicle. I appreciated the repair done on my vehicle. More

by MORALESJASON10011

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 27, 2024 -

Shottenkirk Honda of Cartersville responded

Thanks, Jason, for sharing your thoughts about your experience with Shottenkirk Honda of Cartersville. We appreciate your business and hope to see you again soon!

September 27, 2024

Dealership Rating

Employee Rating

Shottenkirk has always treated us like family. They are The only dealership we will buy from They are The only dealership we will buy from More

by karenrigdon

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jordan Waters, John Heaton, Richie Goetz, Kevin Etters

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Sep 27, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you so much, Karen, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Honda of Cartersville to be a positive one. Please don't hesitate to reach out if you need anything else.

September 27, 2024

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Employee Rating

Great service nice staff. Was quick on getting my car fixed. Terry was awesome at providing information about my vehicle Was quick on getting my car fixed. Terry was awesome at providing information about my vehicle More

by EVANHAMMONDS18

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 27, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you, Evan! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Honda of Cartersville!

September 22, 2024

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Employee Rating

Took our Honda C-RV in to correct the rear cross traffic warning signal. Was told that it was recalibrated. Got it home and it is not working properly. warning signal. Was told that it was recalibrated. Got it home and it is not working properly. More

by TONY.WHISENANT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 22, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 18, 2024

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Employee Rating

I made an appointment and then dropped my vehicle off and the work was completed in the agreed upon time. the work was completed in the agreed upon time. More

by Richey Harrell

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 18, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you, Richey, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 17, 2024

Dealership Rating

Employee Rating

great experience. Been using this dealer for 8 years. Terry was very helpful with the problem I was having with my car. Been using this dealer for 8 years. Terry was very helpful with the problem I was having with my car. More

by JAFARR98

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 18, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 17, 2024

Dealership Rating

Employee Rating

Service over all was outstanding. My questions were answered. I didn’t get an answer that made me come up with another question. My questions were answered. I didn’t get an answer that made me come up with another question. More

by GARY94

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Michael Welch, Brittany Lewis , TL Ford

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Sep 18, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Gary, and it's great to hear about your excellent experience here at Shottenkirk Honda of Cartersville.

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