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Terry Ford
Terry Ford at Shottenkirk Honda of Cartersville

Terry Ford | Page 5

Sales Associate

Shottenkirk Honda of Cartersville

539 E Main St
Cartersville, GA 30121

Contact Me
4.8
109 Reviews

Dealership Experience

4 yrs, 2 mos

Industry Experience

4 yrs, 2 mos

Languages Spoken

English English

4.8

109 Reviews

Write a Review

109 Reviews of Terry Ford

September 15, 2024

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Employee Rating

Great Customer Service. I live over 30 minutes away, and my experiences have been worth the drive. Excellent team making sure I'm taken can of More

by JOE STEWART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Welch , Sherry Keffer

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Sep 16, 2024

Shottenkirk Honda of Cartersville responded

Thank you, Joe! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Honda of Cartersville. We look forward to having you as one of our valued customers for many more years to come!

September 15, 2024

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Employee Rating

Shottenkirk Honda of Cartersville is the only place that I have my car service I bring my car from Atlanta Ga thrust and feel confident with any suggestions or advice that is given to me by the service depa More

by PATRICIA.CHARBONEAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler

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Sep 15, 2024

Shottenkirk Honda of Cartersville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Patricia, please let us know.

September 10, 2024

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Employee Rating

Didn’t do anything as requested. Pay $7k for a worthless warranty. Complete waste of money More

by KATELYNPAVLOVSKY2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jordan Waters, John Heaton, Richie Goetz, Kevin Etters

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Sep 14, 2024

Shottenkirk Honda of Cartersville responded

Thank you for bringing this to our attention, Katelyn, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Sep 14, 2024

Shottenkirk Honda of Cartersville responded

Thank you for bringing this to our attention, Katelyn, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

September 05, 2024

Dealership Rating
Employee Rating

I can always count on excellent service with prompt communication. I can also always count on Great customer service. More

by jessicapbabcock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Waters

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Sep 05, 2024

Shottenkirk Honda of Cartersville responded

Thanks for sharing about your experience with Shottenkirk Honda of Cartersville, Jessica! We appreciate your business and hope to see you again soon!

September 01, 2024

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Employee Rating

The service appointment was okay. Starting the next day I keep seeing new warmings about tire pressure being low and lane assist warning asking me to see dealer More

by NARMEG.JASTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 06, 2024

Shottenkirk Honda of Cartersville responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Sep 06, 2024

Shottenkirk Honda of Cartersville responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

August 30, 2024

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Employee Rating

Richard and Tyler are the best. The customer comes first always. All the employees treat us like we are the only customers that matter. More

by RLMHANK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Flanigan, Tyler Bone, Richard Lewis, Jordan Waters, John Heaton, Richie Goetz, Kevin Etters , Kevin Dowdy, Jason Lamarre

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Aug 30, 2024

Shottenkirk Honda of Cartersville responded

Thank you for choosing Shottenkirk Honda of Cartersville. Your feedback and rating mean a lot to us. We're glad Richard and Tyler were able to help, and we hope to see you again!

August 29, 2024

Dealership Rating
Employee Rating

Great service as always. Working with Terry Ford was a great experience. Very personable and knowledgeable! More

by lryfun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 29, 2024

Shottenkirk Honda of Cartersville responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 26, 2024

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Employee Rating

Terry kept me updated on parts, delivery of vehicle at requested time. Thanks! He was very polite. More

by STEVENSBOCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 27, 2024

Shottenkirk Honda of Cartersville responded

Thank you so much for your kind words, Steven, and for taking the time to leave us this wonderful feedback!

August 26, 2024

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Employee Rating

Very professional. Service on time and very reasonable. Thank you for taking care of my Acura. More

by INFODRIVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Etters

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Aug 26, 2024

Shottenkirk Honda of Cartersville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Honda of Cartersville.

August 23, 2024

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Employee Rating

Waiting 80 minutes for an oil change and tire rotation appointment is ridiculous. I know you have the timers however you should have oil changes and tire rotations well under an hour. Do better. More

by LWTWYFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 25, 2024

Shottenkirk Honda of Cartersville responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

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