Terry Pierson Jr.
Terry Pierson Jr. at Toyota of Rockwall
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Terry Pierson Jr. | Page 2

General Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75087

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4.1
150 Reviews

Dealership Experience

13 yrs, 11 mos

Industry Experience

20 yrs

4.1

150 Reviews

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150 Reviews of Terry Pierson Jr.

December 31, 2021

Dealership Rating
Employee Rating

Dealership is not good for service after the sale. Have to wait on personnel to call you back. Their competitors allow making appointments online. I have been going to thee competitors it is farther, but I More

by sgaindhu
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Corey Thomas, Sam Delavega, James Brown , Cliff Allen, Jonatan Mendoza, Lee Mitchell, Courtney Savage, Bethany Smith

Jan 17, 2022

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We appreciate your candid feedback as it allows us to learn and make improvements.

May 01, 2021

Dealership Rating
Employee Rating

The manager and finance team were amazing. While the initial sales process was bumpy they recovered well and i got excellent help going forward. Yes! More

by play4work
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joey Desrosiers, Isai Nieto, Karissa Gutierrez , James Adams, Courtney Savage

May 02, 2021

Toyota of Rockwall responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thank you for choosing Toyota of Rockwall!

April 11, 2021

Dealership Rating
Employee Rating

Most pleasant buying experience I have ever had. Polite employees, no haggle, superior service. I am Definitely now a lifetime customer of Toyota of Rockwall! More

by Alissa Rodgers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Smith, Corey Thomas , Bradley Booker, Courtney Savage, Kristen Turner

Apr 11, 2021

Toyota of Rockwall responded

Thank you, Alissa, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Congratulations on your new vehicle!

October 10, 2020

Dealership Rating
Employee Rating

Ivan was very helpful! He was easy to talk to and answered any questions I had. The whole team at Toyota Rockwall made this process simple and helped me feel comfortable with this decision! This is m More

by Kristen
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: James Adams, Courtney Savage, Ivan Williams

May 25, 2020

Dealership Rating
Employee Rating

Lease Courtney Savage was very helpful with our Lease needs. She did the pre-work for us. It made leasing very easy. It's always a pleasure to work with the More

by JLEVI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: James Adams, Courtney Savage

September 10, 2019

Dealership Rating
Employee Rating

Got my business! Thank you for finding the vehicle I was looking for at the right price!! We were pleased to be able to keep car buying local. Much appreciated!! More

by ELYLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Joey Desrosiers, Dontrell Saucier , Phillip Moore

Sep 17, 2019

Toyota of Rockwall responded

Thank you so much for shining a light on the team! -Sam-

July 17, 2019

Dealership Rating
Employee Rating

Got the exact 4Runner I wanted! Went in on a mission and got the exact model, color, and specs I wanted in a 4Runner. My sales person Ken was very attentive and cooperative with all More

by Laura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Corey Thomas , Ken Campbell

June 28, 2019

Dealership Rating
Employee Rating

Good experience buying daughter a car Dontrell, Bethany, Terry and others at Rockwall Toyota made this a very good car buying experience. I was in and out as quick as I have ever been and More

by DAMITCHELL2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dontrell Saucier , Bethany Smith

June 11, 2019

Dealership Rating
Employee Rating

Great car buying experience From the salesperson Russell to the finance person Terry and including manager Gabe this was the best experience we have ever had. Every detail was ca More

by helpme1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Russell Morgan , Gabriel Hernandez

Jun 17, 2019

Toyota of Rockwall responded

Thank you for making time to review the team! We really appreciate your business and we look forward to helping you again in the future. -Sam-

June 01, 2019

Dealership Rating
Employee Rating

quick and easy Bethany and Gabriel were hands on, Terry was straightforward and they all answered any questions, had me in and out; quick and easy. Good experience. More

by TRAVISACS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Gabriel Hernandez, Bethany Smith

Jun 07, 2019

Toyota of Rockwall responded

This is so great to hear, and thank you for making time to review this experience! We feel proud to have all three of them on our team and I am so glad they had the opportunity to serve you! -Sam-

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