"My family has bought two used lemons from Phil Long Ford...."
- Jay Shook
My family has bought two used lemons from Phil Long Ford. One had a known failure. The light to indicate the issue was covered with electrical tape, within the instrument cluster. It took warnings from a lawyer to even get a response back. Then when I brought it in to be fixed, all I got was attitude. They did a very poor job fixing the issue and still didn't address the shady way it was covered up.
Bottom line is that they are a shady dealership if you are looking for a reliable used car and will do anything to cover the issues up. I could understand one vehicle, but two? Not buying it.
UPDTAE: A customer service manager called and genuinely acted like she wanted to resolve the issue, but the best they could do is offer me 3k below what I owed on it if I bought another vehicle from them. Why would I buy another lemon? I learned my lesson!
"10 new vehicles in the past 5 years from Phil Long ,..."
10 new vehicles in the past 5 years from Phil Long , Darren Lucero has been by far the best salesman I have worked with when purchasing . Service team has been outstanding offering advice after any repairs . If your looking for a personal or purchasing for fleet , In my 20 + years of purchasing vehicles Phil Long has been my choice for the last 6 years , same salesman, same service writer year after year that tells me a lot about how Phil Long operates all with the best pricing around .
"I stopped using Phil Long years ago because of their..."
I stopped using Phil Long years ago because of their dishonest and unethical practices. However, recently during COVID, they were the only shop that could fix one of my many Ford vehicles fairly quick. The did a great job at a reasonable price. I recently had an issue with another of my Ford vehicles and went back to Phil Long Ford. Huuuuge mistake! They misdiagnosed my car, wanted to charge me 500% over MSRP on the parts, caused body damage to my car while it was in their possession, AND cost me about $500 in Towing and diagnostic fees!
I would AVOID THEM LIKE THE PLAGUE!
"i have been doing business with Phil Long Denver since..."
i have been doing business with Phil Long Denver since 1997. I have always been very satisfied with my service. I have never had a bad experience with them.
My vehicle was handled very well and in a timely manner. Communication was very good and I was notified of what was being done and when it would be finished.
I have an electrical problem, hope you can fix it Jim. I no you can. I've had very good luck with Phil Ford. .I've all ways in good hands Jim. every one I deal with.
"I just completed a lease buyout on my 2018 F150, and..."
I just completed a lease buyout on my 2018 F150, and received excellent service from Ed Lussier and James Lee.
Also, Tom Comstock in Service helped my sister traveling from Iowa. Her husband (my stupid brother-in-law) driving their 2013 F150 with 107,000 miles and original plugs, wondered why it pooped out in the mountains!
"Always friendly and helpful they do not try to sell you..."
Always friendly and helpful they do not try to sell you things you don't need even if your women. The service department has been great thru all this coronavirus stuff
"Very Good Service"
Service was completed as planned in a professional manner. Tom Comstock is the guy I deal with the most and he takes the time to take care of my needs.
"Do not buy a Ford or use Phil Long Ford service."
DO NOT BUY A VEHICLE OR HAVE SERVICE PERFORMED BY FORD. My 2010 Raptor 6.2 with 70K miles needs a new engine according to Phil Long service. They claim that a compression test (no leakage tests or cylinder inspections performed) indicate that a long block is necessary, cost $10k.
Cats blew at about 55k due to same internal engine problem that Ford will not fix or admit to. Codes are showing random misfires on cylinders 4 and 7 but compression is low only on cylinder 1. Phil Long falsely claims that inspection of heads show no problem and indicate long block is necessary.