Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota

Thomas Hackett | Page 2

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
931 Reviews

Dealership Experience

12 yrs, 10 mos

Languages Spoken

English English

4.8

931 Reviews

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931 Reviews of Thomas Hackett

September 01, 2026

Dealership Rating
Employee Rating

An excellent service was provided by Judy and all the personal that worked in my vehicle. More

by wilmacampostirado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 02, 2026

DCH Wappingers Falls Toyota responded

Thank you for the great review! We’re glad Judy and our service team provided excellent care and made sure your vehicle was well taken care of. We appreciate the 5-star rating!

September 01, 2026

Dealership Rating
Employee Rating

Great experience purchasing a new Rav4. Michael O'Hare took care of everything. I appreciate the professionalism of the dealership. I am enjoying my new car. More

by Linda O
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 02, 2026

DCH Wappingers Falls Toyota responded

Linda, thank you for sharing your experience! We’re glad Michael O’Hare made your RAV4 purchase smooth and enjoyable. We truly appreciate your kind words about our team and professionalism. Congratulations on your new RAV4, and we hope you enjoy every mile!

August 25, 2026

Dealership Rating
Employee Rating

The work that was completed was good. Your Car Fax Report needs to be updated. On another note the wish list of recommendations is overwhelming. The prices are extremely high. Just a coup More

by CLARAERACA
Recommend Dealer
No

Other Employees Tagged: Thomas Hackett

Aug 25, 2026

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

August 22, 2026

Dealership Rating
Employee Rating

5K service took only 45 minutes. Great! Non- caffeinated tea was welcome in waiting area. More

by JEFFROTH12
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

Aug 23, 2026

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We’re glad your 5K service was quick and efficient, and that you enjoyed the refreshments in our waiting area. We appreciate your support.

August 20, 2026

Dealership Rating
Employee Rating

Got my tires changed and car buffed out in one day. Was given a loaner while work was being done. Thank you Tom and also Melissa who was very helpful as well. More

by Tomschipsi
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

Aug 20, 2026

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re glad we could get your tires changed and car buffed in one day, while providing a loaner for your convenience. We’ll be sure to share your kind words with Tom and Melissa.

Aug 20, 2026

Tomschipsi responded

Thank you Tom and Melissa for all your help. Much appreciated. Tom S

August 20, 2026

Dealership Rating
Employee Rating

Friendly and helpful. Let me decide what I wanted to have done without pressure. Professional More

by CAROLELLA
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

Aug 20, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We’re glad our team provided friendly, professional service while giving you the time and space to make the right decision without pressure. We truly appreciate your trust and support!

August 20, 2026

Dealership Rating
Employee Rating

Happy with service, scary moment when rear right tire almost came off after leaving! Grateful for quick response and assistance! More

by DOJAMJAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 20, 2026

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience. We’re glad our team was able to respond quickly and assist after such a frightening situation. Your safety is our top priority, and we truly appreciate your feedback and trust in our service team

August 19, 2026

Dealership Rating
Employee Rating

So great! We dropped car off, accidentally, a week early, but they got it done! More

by TAHOLLA31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2026

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We’re glad our team was able to accommodate you and get everything done ahead of schedule. We truly appreciate your business!

August 13, 2026

Dealership Rating
Employee Rating

Nice, clean area. Easy to get to. They check you in right away. Easy to make reservations. They provide video of the service and also update the CARFAX. More

by CRIS.MOTA90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

Aug 14, 2026

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We’re glad you found our location clean and convenient, and that our check-in and reservation process made things easy. We’re also happy to hear you appreciated the service video and CARFAX update. We truly appreciate your business and look forward to seeing you again!

August 12, 2026

Dealership Rating
Employee Rating

Well, did oil change well, friendly and professional. Had an issue with a tool left on top of the car and issue is being resolved. Not upset, mistakes happen. I know I've made plenty More

by Tomschipsi
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

Aug 13, 2026

DCH Wappingers Falls Toyota responded

Thank you for your understanding and thoughtful feedback! We're glad Tom, Melissa, and our service team provided friendly and professional care and are addressing the issue for you. We truly appreciate your patience and kind words!

Aug 12, 2026

Tomschipsi responded

Great service department. Thank you Tom and Melissa

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