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Thomas Hackett

Overview Reviews (879) Inventory (317)

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Thomas Hackett

Thomas Hackett | Page 2

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8

879 Reviews

Overview Reviews (879) Inventory (317)

Dealership Experience

12 yrs, 6 mos

Languages Spoken

English

4.8

879 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

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879 Reviews of Thomas Hackett

April 14, 2026

Dealership Rating

Employee Rating

Everyone was nice and I did not have to wait that long for the service I was getting done on my car. for the service I was getting done on my car. More

by brosangl

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

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Apr 14, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear our team was friendly and that your service was completed quickly. We appreciate your visit and look forward to assisting you again!

April 14, 2026

Dealership Rating

Employee Rating

Hassle free and thorough Everything was taken care of that needed to be and I had no issues that needed to be and I had no issues More

by rizzo0719

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

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Apr 14, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind review! We’re glad to hear your experience was hassle-free and thorough, and that everything was taken care of smoothly. We truly appreciate your support and look forward to seeing you again!

April 12, 2026

Dealership Rating

Employee Rating

Everything went Smoothly - my Oil Change & Tune up was done quickly while I waited & my dysfunctional Light was fixed ! done quickly while I waited & my dysfunctional Light was fixed ! More

by SHAWAM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Judy Deems, Lauren Fusaro

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Apr 13, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We’re glad to hear your oil change and tune-up were completed quickly and that we were able to fix your light as well. We appreciate your support and look forward to seeing you again for your next service visit!

April 11, 2026

Dealership Rating

Employee Rating

Very smooth. Tom Hackett is great. Very detailed and work completed as requested ?? ?? Tom Hackett is great. Very detailed and work completed as requested ?? ?? More

by nyjets137

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

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Apr 11, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the great review! We’re glad to hear everything went smoothly and that Tom Hackett provided detailed and attentive service while completing your work as requested. We truly appreciate your feedback and look forward to seeing you again!

April 10, 2026

Dealership Rating

Employee Rating

Very relaxing and accommodating. Especially the staff when it comes to asking questions Well run ! Especially the staff when it comes to asking questions Well run ! More

by alwaysbshaw

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

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Apr 10, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We’re glad to hear you found your experience relaxing and accommodating, and that our team was helpful in answering your questions. We truly appreciate your support and look forward to seeing you again!

April 08, 2026

Dealership Rating

Employee Rating

Excellent service The staff was very professional, excellent service. I would recommend it to friends and family. excellent service. I would recommend it to friends and family. More

by Mprimo72

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

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Apr 08, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re delighted to hear you received professional and excellent service from our team. We truly appreciate your recommendation and look forward to assisting you, your friends, and your family in the future!

March 30, 2026

Dealership Rating

Employee Rating

everything was easy and went smoothly. one two three four five six seven eight nine one two three four five six seven eight nine More

by MIKECRANMER1965

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

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Mar 30, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback, Mike! We’re glad to hear everything was easy and went smoothly. We appreciate your support and look forward to assisting you again!

March 29, 2026

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Employee Rating

My front tires PSI were at 16lbs when I drove away. Had to return and wait 10 minutes to get air added. Had to return and wait 10 minutes to get air added. More

by Ernie425

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

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Mar 29, 2026 -

DCH Wappingers Falls Toyota responded

Thank you, Ernie, for bringing this to our attention. We’re sorry for the inconvenience and appreciate you returning so we could correct it. Your feedback will be shared with our team to help prevent this in the future.

March 28, 2026

Dealership Rating

Employee Rating

Excellent I love DCH WAPPINGERS STAFF The staff case about the customer may you feel like part of the family. about the customer may you feel like part of the family. More

by Deasiadavis

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

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Mar 29, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We’re thrilled to hear that our team at DCH Wappingers made you feel like part of the family. We truly appreciate your kind words and look forward to serving you again!

March 28, 2026

Dealership Rating

Employee Rating

Top notch service, served with a smile. Best in the biz this side of the Mississippi! Best in the biz this side of the Mississippi! More

by RateTheHackAttack

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 28, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the amazing compliment! We’re thrilled to hear you had a top-notch experience and truly appreciate your kind words. We’ll keep working hard to be the best, and we look forward to seeing you again!

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