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Thomas Hackett

Overview Reviews (879) Inventory (318)

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Thomas Hackett

Thomas Hackett | Page 15

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8

879 Reviews

Overview Reviews (879) Inventory (318)

Dealership Experience

12 yrs, 6 mos

Languages Spoken

English

4.8

879 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

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879 Reviews of Thomas Hackett

April 26, 2025

Dealership Rating

Employee Rating

It was efficient enough. I was told it would be 40 minutes to fix but unfortunately it was more like an hour. The waiting area was spacious and neat, which made the waiting p I was told it would be 40 minutes to fix but unfortunately it was more like an hour. The waiting area was spacious and neat, which made the waiting process okay. We were told in advance that we should leave the car from 9am-4pm, and would have planned my dad differently knowing I could just wait there for a short period of time. More

by Keerthana124

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

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Apr 26, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We apologize for the extra time on your repair—it’s our goal to meet our estimated windows, and we’re sorry we fell short. We’re glad our spacious waiting area helped make the time more comfortable. We appreciate your understanding and will work to improve our timing accuracy. Please let us know if there’s anything else we can do for you.

April 23, 2025

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Employee Rating

Excellent communication throughout the process. Easy in and out. All people I met were attentive and polite. Thank you Easy in and out. All people I met were attentive and polite. Thank you More

by preillyirsa1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Apr 23, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're thrilled to hear that your experience was smooth and that our team provided excellent communication and service. We truly appreciate your visit and look forward to helping you again in the future!

April 19, 2025

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Employee Rating

Great service, very professional Very efficient and got my car back to me quicker than I expected my car back to me quicker than I expected More

by CUPIN94

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

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Apr 20, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're so glad to hear you had a smooth and efficient experience. We appreciate your trust and look forward to seeing you again! 🚗✨

April 13, 2025

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Employee Rating

Tom was extremely helpful and fixed everything perfectly! He went over the details of the issue and resolved it for me quickly and efficiently He went over the details of the issue and resolved it for me quickly and efficiently More

by julepowers

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

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Apr 14, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We're so glad to hear Tom was able to assist you thoroughly and efficiently. We'll be sure to pass along your kind words—he’ll really appreciate it! Let us know if there’s anything else we can help with in the future.

April 09, 2025

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Employee Rating

Very courteous and professional staff. From the initial check in, to the service reps, they keep you informed throughout the process. From the initial check in, to the service reps, they keep you informed throughout the process. More

by MDL58

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 10, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We're glad to hear that our team provided you with courteous and professional service. Keeping you informed throughout the process is important to us, and we appreciate you taking the time to share your experience. We look forward to serving you again soon!

April 08, 2025

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Employee Rating

Very courteous and professional They were timely and gave a clear indication of expected costs before starting a clear indication of expected costs before starting More

by GILLAH

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

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Apr 09, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We're glad to hear that you had a positive experience with our team. We strive to provide clear communication and excellent service every time. We appreciate your support and look forward to assisting you again in the future!

March 28, 2025

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I love the professionalism and the low-pressure, low-stress atmosphere over at this dealership. We've worked with them over the years and are working with them to find a new car now and have had our low-stress atmosphere over at this dealership. We've worked with them over the years and are working with them to find a new car now and have had our current and past Toyota's services there and it always feels comfortable dealing with them. More

by michael.casale

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: David Kolozy, Andrew Bartko, Judy Deems

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Mar 28, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your continued trust and kind words! We're thrilled to hear that you’ve had positive experiences with both sales and service. We’re here to make your car buying and service needs as stress-free as possible, and we look forward to helping you with your next vehicle.

March 26, 2025

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Employee Rating

Quick and painless The experience fine and Mr. Hackett made the experience seamless and quick. Hackett made the experience seamless and quick. More

by Casaderosado324

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

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Mar 26, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that Mr. Hackett made your experience seamless and efficient. Enjoy your new car!

March 08, 2025

Dealership Rating

Employee Rating

Everyone was helpful and the service was done quickly. Office and garage were very clean. Office and garage were very clean. More

by P915603

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

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Mar 09, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that the service was quick and that you had a positive experience with our team. We appreciate your kind words about our office and garage as well!

February 27, 2025

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Employee Rating

Thomas iis a very pleasant and great person to deal with in this company. He Always explains things in an understandable way. . I only trust to bring my 4Runner to this Toyota. in this company. He Always explains things in an understandable way. . I only trust to bring my 4Runner to this Toyota. More

by ELKJACKI

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 28, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We're so glad to hear that Thomas has provided such great service and that you trust us with your 4Runner. We truly appreciate your loyalty and look forward to continuing to serve you!

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