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Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota

Thomas Hackett | Page 16

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
879 Reviews

Dealership Experience

12 yrs, 6 mos

Languages Spoken

English English

4.8

879 Reviews

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879 Reviews of Thomas Hackett

February 27, 2025

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Employee Rating

As always the service was outstanding in and out with in an hour. Tom was very help full. Thank you More

by tcyathurs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 28, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're so glad to hear that your service was outstanding and efficient. Tom will be thrilled to know he was able to help. We look forward to seeing you again soon!

February 26, 2025

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Employee Rating

Dead battery on a new Prius . .. Fast help from Toyota Roadside Assistance ... Quickly diagnosed and replaced by DCH Service department ... Thanks DCH!! More

by QUICKLEROBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 27, 2025

DCH Wappingers Falls Toyota responded

We're glad to hear that Toyota Roadside Assistance and our service team were able to get you back on the road quickly. Thank you for trusting DCH, we appreciate your support!

February 25, 2025

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They always take of me and I recommend them 100%. They are a good group of workers. More

by Lexandralee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Johns

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Feb 26, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for the kind words! We’re thrilled to hear you’ve had great experiences with us. We truly appreciate your recommendation!

February 21, 2025

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Employee Rating

Very pleasant service writer they sent us a video of what they were doing and they car was ready pretty quickly. More

by pmd600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 22, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re thrilled to hear that the service was pleasant and that the video update was helpful. We're glad your car was ready quickly, and we appreciate your feedback! We look forward to assisting you again in the future.

February 04, 2025

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Employee Rating

They kept me up to date with direct videos of the potential defects found and the recommended services needed to keep my automobile running smoothly More

by JOHNNATTRAS197
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera, Andrew Bartko

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Feb 04, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're glad you appreciated the updates and video documentation. Keeping you informed is our priority, and we're happy to know it helped with your car's maintenance. If you need anything else, don't hesitate to reach out!

January 31, 2025

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Employee Rating

Thomas was one of the most thorough, helpful receivers I’ve ever met. I will look for whenever I come for service and will wait for him him to be available if possible. More

by DAWN.MV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 31, 2025

DCH Wappingers Falls Toyota responded

Thank you for the wonderful review! We're thrilled to hear that Thomas made such a positive impact with his thoroughness and helpfulness. We'll be sure to let him know how much you appreciated his service. We look forward to seeing you again and we'll make sure Thomas is available to assist whenever you need him!

January 30, 2025

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Employee Rating

Uo to the second i walked in i was greeted with kindness and only waited about 45 minutes. Always amazing service! More

by dionizio19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 30, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're thrilled to hear you received great service and had a short wait. We appreciate your feedback and look forward to serving you again!

January 27, 2025

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Customer service is excellent as soon as I drive inside the service center I am welcomed, and going inside to the Service Advisor, the same. More

by Kimverven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Gasiunas, Mathew Rivera

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Jan 27, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're so glad to hear that you've received excellent service from the moment you arrived. We truly appreciate your feedback and look forward to serving you again!

January 26, 2025

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Employee Rating

Respectful service manager and mechanics. Also respectful of my car taking care not to get dirty inside or scratch the car. Beats the BMW dealer by a mile. More

by Vic
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 27, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're thrilled to hear that our team provided you with respectful service and took great care of your car. We truly appreciate your feedback and are glad to have earned your trust. We look forward to serving you again soon!

January 26, 2025

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Employee Rating

Quite efficient. Staffs are friendly and professional. Too bad no complimentary car wash. All is well. More

by ccwu
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Jan 27, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're glad to hear that you had a positive experience with our staff. We appreciate your feedback on the car wash, and we'll definitely keep that in mind for the future. We look forward to serving you again soon!

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