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Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota

Thomas Hackett

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
863 Reviews

Dealership Experience

12 yrs, 5 mos

Languages Spoken

English English

4.8

863 Reviews

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863 Reviews of Thomas Hackett

March 30, 2026

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Employee Rating

everything was easy and went smoothly. one two three four five six seven eight nine More

by MIKECRANMER1965
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Mar 30, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback, Mike! We’re glad to hear everything was easy and went smoothly. We appreciate your support and look forward to assisting you again!

March 29, 2026

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Employee Rating

My front tires PSI were at 16lbs when I drove away. Had to return and wait 10 minutes to get air added. More

by Ernie425
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Mar 29, 2026

DCH Wappingers Falls Toyota responded

Thank you, Ernie, for bringing this to our attention. We’re sorry for the inconvenience and appreciate you returning so we could correct it. Your feedback will be shared with our team to help prevent this in the future.

March 28, 2026

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Employee Rating

Excellent I love DCH WAPPINGERS STAFF The staff case about the customer may you feel like part of the family. More

by Deasiadavis
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Mar 29, 2026

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We’re thrilled to hear that our team at DCH Wappingers made you feel like part of the family. We truly appreciate your kind words and look forward to serving you again!

March 28, 2026

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Top notch service, served with a smile. Best in the biz this side of the Mississippi! More

by RateTheHackAttack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 28, 2026

DCH Wappingers Falls Toyota responded

Thank you for the amazing compliment! We’re thrilled to hear you had a top-notch experience and truly appreciate your kind words. We’ll keep working hard to be the best, and we look forward to seeing you again!

March 26, 2026

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Employee Rating

See email response I sent to Shetara Melvin I Have nothing more to say Goodbye More

by BOGS0108
Recommend Dealer
No

Other Employees Tagged: Thomas Hackett

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Mar 27, 2026

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

March 26, 2026

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Employee Rating

That was an excellent experience and a trustworthy Service person who sent me the video. I really appreciate that Tom Hackett is great. He did great job explaining and I will definitely recommend him More

by ELKJACKI
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Mar 27, 2026

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We’re so glad Tom provided a trustworthy and informative experience, and that the video walkthrough was helpful. We truly appreciate your recommendation and look forward to assisting you again!

March 22, 2026

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Employee Rating

DCH Wappinger Falls Toyota is a top notch Dealer . The service writer , Tom Hackett and Auto technicians are top-notch as well. More

by JCHIRINOS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Mathew Rivera, Judy Deems, Lauren Fusaro

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Mar 22, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re thrilled to hear you consider DCH Wappinger Falls Toyota a top-notch dealership. Tom Hackett and our technicians will be happy to know their efforts made a great impression. We truly appreciate you taking the time to share your experience!

March 20, 2026

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Employee Rating

Good communication and very timely They checked everything we asked This included things that were not part of the normal exam More

by Suemantonio
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Mar 20, 2026

DCH Wappingers Falls Toyota responded

Thank you for your thoughtful feedback! We’re glad to hear you appreciated the communication and timely service. It’s great to know our team took the extra steps to check everything you requested, even beyond the standard inspection. We appreciate your trust and look forward to helping you again in the future!

March 16, 2026

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Employee Rating

Too long of a wait for what service was performed. 1/2 hour procedure, 2-hour wait. Also, this is the 4th survey received. Very annoying More

by NORMFREED
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Mar 16, 2026

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

Mar 16, 2026

NORMFREED responded

Looking at previous reviews, this seems to be a recurring issue for your service center. There is no excuse for a 2-hour plus wait for an uneventful oil change. I arrived a few minutes before the scheduled service time, was immediately greeted and checked-in. The stated hour wait would be acceptable, not 2+ hours. You can do better.

March 16, 2026

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Employee Rating

Tom was a big help in making sure our tire warranty applied and for helping me out with getting my phone charged. Tom, thank you. More

by rfcourtien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 16, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We’re glad to hear Tom was able to help with your tire warranty and even assist with charging your phone. We truly appreciate your support and will be sure to share your thanks with him!

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